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The Change Forum

Conversation tools to build confident leadership

Dealing with Difficult Discussions

7-stage roadmap & tools for taking the heat out of hard talks


CAIRNS Nov 21-22 ~ TOWNSVILLE Dec 5-6

Designed & Presented by Bill Cropper

Attend with a Friend & Save ~ Details below

Download Brochure ~ Call, Email or Register On-line

The Change Forum’s programs can be delivered In-House and tailored for your team.

Call to discuss your leadership, team or culture change needs...

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Every leader needs to be able to manage conflict & confrontation… This conversation skills clinic can help…

Also Coming up

in FNQ

Download BROCHURE Register ON-LINE

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Download Brochure ~ REGISTER On-Line

Difficult discussions test even the best of us – leaving us all too often feeling anxious, dissatisfied, exhausted and even distressed… wondering ‘what went wrong’ and ‘how could we have handled this better!’…

Dealing with difficult situations is something all leaders are expected to be able to handle – and handle well.  It’s the toughest test of a leader’s conversational and relational capabilities – and something most leaders need to learn how to handle more skilfully.

Difficult discussions don’t need to be daunting! There are ways to cool down the heat and approaches to help you face up to hard talks with more confidence…  [Read more on-line]

Are you ready to revamp your approach to conversations? Do you want to have more courageous, constructive conversations and be able to tackle difficult discussions more diligently? That’s where The Change Forum coaching clinics can help...



MT ISA Sept 2-3…  ROCKHAMPTON Sept 11-12  

CAIRNS Nov 21-22… TOWNSVILLE Dec 5-6


“Really beneficial and I strongly encourage others to attend. You will get a lot out of it. Thanks to you I’m progressing much better in the area of handling conflict. This course is fantastic to improve your skills in managing staff for positive outcomes. I ‘ve used the tools already and they really work!” Kelly Hodgman, Electricity & Water Ombudsman Queensland





What’s this about? Handling hard issues and contentious conversations is something all leaders are expected to take in their stride but it presents most of us with a real test of our conversational and relational capabilities. But difficult discussions don’t need to be daunting!

Dealing with Difficult Discussions leads you through our 7-Stage Roadmap for taking the heat out of hard talks, unpacking what’s really going on when talk becomes tense and feelings get fractious.  It equips you with robust easy-to-use tools to navigate your way through those troublesome moments more confidently and provides a safe environment to grasp the dynamics behind difficult discussions and practise a more methodical, controlled, step-by-step approach to convert destructive confrontation into constructive conversations. Topics we cover help you:

·         Decipher the dynamics of difficult discussions & use this to structure your talk

·         Common mistakes we make when talks gets tough and how to avoid them

·         Start a difficult discussion more decisively with less defensiveness

·         See the 3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like intentions, blame and assumptions

·         Facing up to feelings and using them constructively

·         Rehearse our unique 7-stage model for dealing with difficult discussions

“A very worthwhile, engaging program that was very relevant to me. I wanted to feel better equipped to handle difficult discussions and it helped me identify stages and common mistakes we all fall into when involved in them.  It was very well presented, well-paced and very enjoyable with clear and useful tools” Mike Phillips, Access Community Housing Cairns

SPRING Savings

Nominate 2 Places or 2 Events & Save


Register ON-LINE or use the form in the program Flyer


Let others know: Forward on to colleagues & friends…

Register NOW on-line, by email or fax…

2-Day clinic: 1 place $7262 places $1386 [Schools/NFP $627 pp]

1-Day clinics: 1 place $4402 places or events $850 [Schools/NFP $396 pp]

[Full Fees: 2-day clinic $880 pp 1-day clinic $528]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD Venues confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

In-House clinics can be arranged for larger groups – timed to suit the team…

ALSO for FNQ Leaders & Teams

See BROCHURE for Discount OFFER details

Register ON-LINE

Attend 2 clinics or Attend with a Friend & Save

Positive Performance Conversations


Download Brochure & share with your Team

Social Intelligence: EI in Teams


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Standard Early Fees >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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