Email hard to read? Also read on-line

Follow us on LinkedIn 

The Change Forum

Still Time to join MT ISA Leader & Team Clinics


The Emotionally Intelligent Leader

Mt Isa JULY 16 ~ Townsville JULY 19


Positive Performance Conversations

Mt Isa JULY 17


Social Intelligence: EI in Teams

Mt Isa: JULY 18

Outlines below… Download Brochure… Register On-line

Designed & Presented by

Bill Cropper

All Change Forum programs available IN-HOUSE tailored to your leadership, team or culture change needs.

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Call, email or enquire on-line:

Tel: 07- 4068 7591


You’re Invited: MT ISA Coaching Clinics for remote Leaders & Teams… ATTEND 1, 2 or all 3…


…And please let your colleagues, friends and associates know they’re invited too

Also coming to Mt Isa: SEPT 2-3

Dealing with Difficult Discussions

A 7 Stage Roadmap to convert confrontation into constructive conversation… Nominate early to secure your place…

Bill Cropper of The Change Forum is coming to MT ISA on July 16-17-18 to present three of his well-regarded leadership clinics and there are places still available…  You are warmly invited to join us for 1, 2 or all 3 1-day sessions as we explore what being emotionally intelligent means for great leadership, how tough performance conversations can be handled in more positive, affirming ways and what social intelligence can do for strengthening relationships and building more highly-performing teams.

Places also available for a 2-day conversations master class on Dealing with Difficult Discussions – September 2-3.  Bill takes a relaxed approach to creating a fun, safe environment to explore a variety of down-to-earth practical tools that can boost your conversational confidence and open the way for creating better connections, building trust and inspiring superior performance from your team...

Download program Brochures through course title links…



The EI Leader Clinic – some Feedback…

A  very powerful learning opportunity and excellent day appropriately structured and managed – that opened my eyes to just how important EI is in all aspects of working life.” Justine Lawson – Central Queensland University

The Emotionally Intelligent LEADER

Mt Isa JULY 16 ~ Townsville: JULY 19

A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, job performance. 

This 1-day fast-track clinic overviews 7 practices of emotionally Intelligent leaders, taking you through selected tools to cultivate connectivity and more constructive team relationships.  Topics and tools we cover in this clinic...

·         Master practical tools to manage emotions and use them positively

·         Take-on the role leaders play as emotional care-takers and amplifiers 

·         Tackle tough leadership dilemmas in more emotionally intelligent ways

·         Control emotional hijacks and create a better emotional climate at work

·         Connect better with the people you lead to inspire and motivate them

·         Handle defensiveness and other disruptive emotions in self and others

·         Stock-take your EI leader skills and set practical goals to lift them


Take a solution-focused approach to make tough performance conversations that little bit easier, and the feedback you have to give more ‘sayable’ and ‘hearable’.



Register ON-LINE or use the attached Flyer


Positive PERFORMANCE Conversations

Mt Isa JULY 17 ~ Townsville: SEPT 4

This practical 1-day fast-track program takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels to get better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling - saying what you need and why they need it too

·         Reframing - putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation


Social Intelligence: EI in TEAMS:

Mt Isa JULY 18 ~ Cairns: AUG 15 ~ Townsville: SEPT 13

What’s this about? SETI stands for Social and Emotional Team Intelligence and every team could do with more of it.  SETI is the new brain science behind connecting and getting along well with others in teams and research reveals that it may account for as much as 40% of team performance... This 1-day work-out for team members and leaders, paces you through a series of activities based on 10 SETI Dimensions that help you in a hands-on way to:

¨  Boost your level of social intelligence and emotional awareness

¨  Build positive emotional states like resilience, tolerance and respect

¨  Measure the emotional temperature of your team

¨  Create more cohesion and connectivity in your team

¨  Apply 5 keys of team behaviour – likingness, safety, empathy, support, feedback

¨  Temper the impact of toxic emotions on team climate

¨  Reinforce relationship builders like resonance and rapport


“A valuable course in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me” Francoise Lane, Department of Communities



One of the greatest challenges all leaders have to face is Dealing with Difficult Discussions

…here’s some tools to help



“A thoroughly engaging and dynamic training session, full of great information, tools and strategies to assist in any and all difficult discussions..” Amura Blair – EWOQ



Mt Isa SEPT 2-3 ~ Cairns: NOV 21-22 ~ Townsville: AUG 12-13

Challenging, confronting or contentious conversations are something every leader could learn to handle better.  This 2-day practical clinic equips you with a robust set of easy-to-use tools to navigate your way through those troublesome moments more confidently and convert destructive discussions into constructive conversations.  Preview our 7 Stage Roadmap that will help you to convert confrontation into constructive conversation. Topics and tools we cover in this clinic include...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions

Register ON-LINE or use the form included in the course Flyer


All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work



Register NOW on-line, by email or fax…

MT ISA 1-2-3 Offer…  (All prices GST inc)

1-day clinics:

1-clinic $473 2 clinics or places $880 – 3 clinics or places $1,265

            [NFP/Schools: 1@ $440 – 2 @ $825 – 3 @ $1,188]

Difficult Discussions 2-day clinic:

            $748 single or 2 places $1,452  [NFP/Schools: $660 each]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD venue confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in brochures

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

The Change Forum FactFiles and seasonal E-NEWZines available for download on-line – topical tips, tool extracts and articles on subjects included in our coaching clinics.


Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Standard Early Registration >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                         >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please remove me from your mail list                                                                                            >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add to your contacts or approved senders list <<<

© The Change Forum 2013 | W: | E: | T: +61-(0)7-40687591