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The Change Forum

Still Time to boost Conversation & EI Leader Skills

Dealing with Difficult Discussions

…A 7-Stage Roadmap to take the heat out of hard talks…

Townsville: MAY 14-15

The Emotionally Intelligent Leader

…1-day fast-track on 7 crucial practices of EI leaders..

Townsville: MAY 13

Positive Performance Conversations to take a positive approach to poor performance...

Townsville: *NOW JUNE 13

Clinic Outlines below… Download Brochure & Register On-line

Designed & Presented by

Bill Cropper

FAREWELL to Summer Fee Offer till APRIL 30

All Change Forum programs available IN-HOUSE tailored to your leadership, team or culture change needs.

Call, Email or enquire On-line

Tel: 07- 4068 7591


Want to build confidence or try out new tools for handling difficult conversations?  

Preview The Change Forum’s 7‑Stage Roadmap to make your next Difficult Discussion road-trip a bit less bumpy

Difficult discussions are something we all wish we could handle better. Here’s a chance to learn simple but effective ways to cool down and face up to hard talks with more calm, cool and confidence…

Coping with contentious conversations is something all leaders are expected to take in stride but it presents most of us with a real test of our conversational and relational capabilities. How leaders resolve differences and repair relationships is a true measure of constructive work cultures.  [Read more in our FactFile on  Difficult Discussions]

A recent review of incidents that escalated into troubling situations revealed 80% stemmed from lack of emotional self-management or poor handling by leaders.  When situations sour there’s invariably a mix of thoughts and feelings that need to be untangled to enable things to be resolved. Leaders need emotional intelligence skills to respond constructively to relieve tension, contain contentious situations and turn-around counter-productive behaviours… [More on this on-line]

Tackling poor performance, for most leaders, is one of the most widely feared types of difficult discussion. Poor performance can’t be let go – it’s not fair on others who do a good job and it has a tendency to spread. Learning positive ways to approach poor performance conversations can be real stress-reliever... [More in our seasonal eZine on performance conversations]

FAREWELL to Summer savings for FNQ Leaders …details below and in the course Brochure on-line

And that’s where The Change Forum’s coaching clinics come in…

A mix of 1 and 2-day programs to help build your EI leadership capabilities and boost your conversational confidence to open the way for creating better connections, building trust and inspiring superior performance from your team. Outlines follow and Brochure on-line…

And if you could spare a moment to share this information around your regional networks it would be much appreciated…

Dealing with Difficult Discussions – What people say


“A thoroughly engaging and dynamic training session, full of great information, tools and strategies to assist in any and all difficult discussions..” Amura Blair – EWOQ



Townsville: MAY 14-15 ~ Cairns: Now MAY 16-17 ~ Mt Isa: SEPT 2-3

Challenging, confronting or contentious conversations are something every leader could learn to handle better.  Join us for this 2-day practical clinic to unpack what’s actually going on when the talk becomes tense and feelings get fractious. 

Practise a more controlled, step-by-step approach to grasp the dynamics behind difficult discussions and convert destructive confrontation into constructive conversations.  Topics and tools we cover in this clinic include...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 7-stage model for dealing with difficult discussions

Feedback about our EI Leader Clinic…

A  very powerful learning opportunity and excellent day appropriately structured and managed – that opened my eyes to just how important EI is in all aspects of working life.” Justine Lawson – Central Queensland University






Register ON-LINE or use the attached  Flyer

The Emotionally Intelligent LEADER

Townsville: MAY 13 ~ Cairns: Now JUNE 12 ~ Mt Isa JULY 16

A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, job performance. 

This 1-day fast-track clinic (condensed from our practise-intensive 2-day program) overviews the 7 practices of emotionally Intelligent leaders and takes you through selected tools to cultivate connectivity and more constructive team relationships.  Topics and tools we cover in this clinic...

·         Master practical tools to manage emotions and use them positively

·         Take-on the role leaders play as emotional care-takers and amplifiers 

·         Tackle tough leadership dilemmas in more emotionally intelligent ways

·         Control emotional hijacks and create a better emotional climate at work

·         Connect better with the people you lead to inspire and motivate them

·         Handle defensiveness and other disruptive emotions in self and others

·         Stock-take your EI leader skills and set practical goals to lift them

5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation


Positive PERFORMANCE Conversations

Townsville: NOW JUNE 13 ~ Cairns: JUNE 11 ~ Mt Isa: JULY 17

Take a solution-focused approach to make tough performance conversations that little bit easier, and the feedback you have to give more ‘sayable’ and ‘hearable’. This 1-day conversations master class takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling - saying what you need and why they need it too

·         Reframing - putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions

All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work






Register NOW on-line, by email or fax…

FAREWELL Summer FNQ Fee Offer…

(GST inc… Register by APRIL 30)

2-day clinic: $726 single or 2 places $1,397  (Usual Early Fee: $792 p.person)

                          [NFP/Schools: $660 each]

1-day clinics: $440 single or 2 places $840  (Usual Early Fee: $473 p.person)

                          [NFP/Schools: $396 each]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD venue confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer


The Change Forum FactFiles and seasonal E-NEWZines available for download on-line – topical tips, tool extracts and articles on subjects included in our coaching clinics.


Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


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