The Change Forum
Learning Solutions for Leadership & Change


Mount Isa Training Odyssey

facilitated by Bill Cropper

May 11 – Working with Emotional Intelligence

May 12 – Tackling Tough Talks

Top Tips & Tactics to tune-in better to yourself & your Team

and Turn down the heat when Talks get tense  

Last CHANCE to join MT ISA May clinics

Call 07-4068 7591 to Reserve your Place


The count-down is on for our annual Mt Isa tour…

So if you’d like to be able to make a difference to the way feelings get managed at work and be better prepared when talks get tense, tempers flare or topics are too touchy to handle...

Why not join me for a couple of days – or even just one – to top up some really essential team-working, self-management and conversation skills that can make a real difference to every day at work – and home too…

CALL NOW to Reserve your place – 07-4068 7591 or 0429-687591

…paperwork can follow.  You’ll take-away our well-regarded self-coaching guides full of down-to-earth tools and practical tips to turn your learning into real back-at-work action...

And please let your Outback colleagues and friends know…

·       Review Course Outlines through the links below

·       Registrations CLOSE Midday Wednesday MAY 4


µ Working with Emotional Intelligence  May 11  (Also Townsville May 9, Brisbane May 13, Cairns June 24)         This lively, fun, interactive 1-day clinic for staff looks at what EI is, why it matters for constructive relationships, explores emotional self-management and shows you how to apply 5 essential EI@Work practices to improve relationships, manage moods and work better with others. You’ll learn how to:

·        Identify the impact emotions have - how they affect you & others at work

·        Manage your moods and control negative emotions we all have from time to time

·        Gain insights into how feelings influence your job satisfaction & your approach to work

·        Enhance your ability to get along with others and deal better with difficult moments

·        Explore emotional self-responsibility, self-regulation, connectivity and self-awareness

“Something we all need – should be a compulsory course for workplaces” Tracey C, RRC

     ò See our Article on Finding Feelings and how to express them appropriately at work

µ Tackling Tough Talks  May 12  (Also Brisbane June 1, Cairns July 22)      This program fast-tracks our long-running 2-day Dealing with Difficult Discussions clinic.  In 1 very full day we show you how to take the heat out of hard talks with the help of our unique 7-stage model backed-up by a set of easy-to-use tools that make a real difference when talks get tense and feelings get fractious. In a safe environment, you’ll learn how to:

·        Start a difficult discussion and raise hard topics more easily

·        Use a 7-stage model to plan and structure difficult discussions

·        Identify and correct handling mistakes we make in them

·        Adopt a less confrontational way to resolve difficult issues

·        Reduce tension and take the heat out of difficult moments

“A great day with useful tools. Even the pre-read was of value.” Michael M, TMR

ò Preview our article on 10 Top Tips for Tackling Tough Talks

Register On-line,  EMAIL completed form  or CALL 07-4068 7591


Also coming up in Townsville, Cairns and Brisbane…

Dealing with Difficult Discussions

Learn to cope more confidently with contentious conversations

Maroochydore May 16-17

Townsville June 6-7

Cairns June 20-21

Leading with Emotional Intelligence

7 crucial EI practices to lift how you lead & connect better with others

Rockhampton May 19-20

Townsville May 26-27

Cairns May 30-31

Brisbane June 15-16

Positive Performance Conversations

Tackle poor performance positively, constructively & with confidence

Sunshine Coast June 13

Townsville June 1

Cairns June 23

REGISTER NOW On-Line, by Email or CALL 07-4068 7591…

All Final MT ISA places* (GST inc)

(Full 1-day clinic Fee $550 pp)

Single $495…  2 clinics or 2 places $946…  NFP/Schools:  $440 pp each clinic

Register first, pay on invoice

·        Prices include GST… Payment on invoice prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (*Can do with registration)

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venues: Terrace Gardens Function Centre (TBC)

·        Timing: Sessions 8.30 am – 4.30 pm each day


Subscribe and Connect for updates and free downloads


Preview tips on difficult discussions, performance conversations and emotional intelligence in our FactFiles and e-zine Newsletters on-line at thechangeforum.comand please pass this message on to colleagues and other contacts in your regional networks who might be keen to come along.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

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for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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