SMART EI@Work Practices for getting on better with others 

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5 SMART EI practices can make all the difference to how people manage moods, behaviours and getting along together at work…

Whatever your job or organisation,

join a group of like-minded staff for a day on

Working with Emotional Intelligence

Brisbane March 22 ~ Toowoomba March 20

Try out our 5 SMART EI practices for yourself

No role plays – just practical tools, steps and tips to help you manage your own feelings & connect better with others at work

“EI at Work made me feel stronger as a person working with others, helped me recognise and understand my feelings, how I portray emotions towards others and how it affects my work relationships. It helped me learn how to deal with my emotions so I can more effectively deal with others at work.”

Bronwyn M, Dept of Communities

cid:image013.png@01D27CA6.0F35DFD0Read about emotional self-management: Managing Emotions at Work

This lively, fun and interactive 1-day seminar for all Staff shows what EI is, why it matters for constructive relationships and how it can influence your level of job satisfaction and your approach to work. It explores emotional self-management and being a good team player and demonstrates how to apply 5 essential EI practices to improve relationships, manage moods and work better with others.

You’ll learn about:

¡  Identifying the impact emotions have on you and your work ability

¡  Using techniques to take control of your feelings and responses to others at work

¡  Managing your moods and controlling negative emotions

¡  Coping better with stress, pressure and the demands of change

¡  Getting along better with others and how to deal better with difficult moments

¡  Emotional self-responsibility: how you own your feelings and impacts you have on others

YES! Register me NOW!

 Also still places…

Positive Performance


Turn tough performance talks into constructive solutions sessions




“I feel so much more confident to bring up performance issues after this course." Lisa B

Outline & Registration On-line


Dealing with Difficult Discussions

2-day workout on tools to take the heat out of hard talks and turn destructive confrontation into constructive conversation

BRISBANE March 16-17

Maroochydore Jun 12-13

Toowoomba July 24-25

 “Well worth it. Beneficial for how to raise difficult issues and reach resolutions. …practical and proven tools relevant to ‘real life’ situations very empowering." Hamish T

Outline & Registration On-line

Do you know others who might be interested in ways to better manage emotions, stress and relationships at work?

Why not come along with a colleague and practise the tools together back at work – 2 places for less…

cid:image013.png@01D27CA6.0F35DFD0Summer’s-end Savings – Extra 7% less for 7 days!!

Register by March 7 and deduct extra 7% from published course fees


“Excellent! So powerful, practical and impacting... I felt so empowered to go back to my workplace and apply these great tools…” Bec R. Community Youth Worker

There’s no doubt that emotions impact work.  They affect how we think, act, cope with stress… how well we get along and work together… and how motivated, satisfied and effective we are.

Managing our emotions positively at work is essential for happy, productive workplaces and quality teamwork. That’s emotional intelligence in action and it’s just as important for staff as it is for leaders!

Keen to smooth out some of the emotion bumps at work?

Come along and try-out some EI@Work tools that can help!

…Program also In-house on request …or through individual coaching


Working with Emotional Intelligence

Brisbane March 22 ~ Toowoomba March 20

“If you ever have a chance to do this course, grab it! ... I loved the non-threatening way you ran the course and the range of visual aids and presentation styles used was a nice mix of talk, discussion, group exercises… And the guide? Wow, this is a great resource!” 

Judy S, The Cathedral School

Course Features...

¡  Complete the 5-SMARTS EI Quiz to track your emotional habits & what you need to work on

¡  Practise tools to take control of feelings, apply emotional self-control & get along with others

¡  Receive a 100-page self-coaching Guide with 20 tools to help you relate with more EI at work

¡  Safe, relaxed, small-group environment with no role-plays – just real tools

¡  Subscribe to save and come along with a colleague to save more…


YES! Register me NOW!!

REGISTER NOW On-Line or by Email

cid:image013.png@01D27CA6.0F35DFD0Summer’s-end Savings – 7% less for 7 days

Register by March 7 & take 7% off these standard fees!

Subscribe* and pay less…  Come along with a colleague and save more!

1-DAY Clinics: [ Full Fee (GST inc) $660 ]

           General*:        Single $550 or save more with just $990 for 2…

           NFP/Schools*: Single $495 or save more with just $935 for 2…

2-DAY Clinics: [ Full Fee (GST inc) $1100 ]

           General*:        Single $990 or save more with just $1760 for 2…

           NFP/Schools*: Single $825 or save more with just $1540 for 2…

     Register first, pay on invoice

·        7% Discount is approximate – Actual fee payable rounded to simplify GST

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Wellington Apartment Hotel E. Brisbane; Park Motor Inn Toowoomba; Other CBD venues advised on registration

·        Timing: Session-time from 8.30 am – 4.30 pm each day (Arrive earlier to register)

 07-4068 7591… Register On-line or EMAIL completed Form

Subscribe or Connect for updates and free downloads

Keen for all your staff or team to develop EI at Work skills at the same time?

** YES – we can come to you…**

cid:image014.png@01D27CA6.0F35DFD0 Call Bill on 07-4068 7591 or enquire On-line

See full Course Directory for other In-House options for leaders & teams

Background articles and tips on emotional intelligence on-line.  See “Why EI Matters and links to our information FactFiles and CC E-News e-zine back-issues on the subject of emotional intelligence.

Look forward to working with you and your emotions at one of these practical and down-to-earth clinics – and please feel free to forward this message to colleagues and staff who might be interested in ways to better manage emotions, stress and relationships at work.


Bill Cropper

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


by Email or Phone


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