Managing EI at WORK
Clinics for STAFF & Leaders

Presented by Bill Cropper
The Change Forum
TEL: 07-4068 7591

Managing Emotions @ Work

EI Coaching clinics for Leaders & Staff

from our 2015 “Spring-into-Summer” Series


EI at WORK  

Working with Emotional Intelligence

1-day interactive seminar for Staff



Personal Mastery:

Leading with Emotional Intelligence

2-day clinic on 7 crucial EI practices every leader needs

BRISBANE Dec 3-4  ~ CAIRNS Dec 7-8

ò See our article on the 7 Crucial EI Practices: tools you really can’t afford to be without


Register NOW On-Line or Call 07-4068 7591

Discounts for NFP, schools, mail-list members,

LinkedIn connections  –  apply on registration

Some of the words people use about Bill’s EI clinics include: “powerful”, “engaging”, “fantastic”, “fun”, “insightful”, “encouraging”, “enlightening”, “inspiring”, “motivating”


EI@Work: Working with Emotional Intelligence 


“EI at Work made me feel stronger as a person in working with others, helped me recognise and understand my feelings, how I portray emotions towards others and how it affects my work relationships. It helped me learn how to deal with my emotions so I can effectively deal with others and my work relationships.” Bronwyn M, Dept of Communities

Emotions matter for good work. EI skills are essential for happy, productive workplaces. When they’re not there, we notice. It’s just as important for staff to learn to manage emotions as it is for leaders. They affect how we think, act, cope with stress, how well we work together and how motivated, satisfied and effective we are at work. EI is what lifts levels of achievement, focus, optimism, joy, purpose and perseverance and decreases dysfunctional behaviour and other drawbacks to good work.

This lively, fun and interactive 1-day seminar shows Staff what EI is,  why it matters for constructive relationships, emotional self-management and being a good team player and how to apply 5 essential EI practices to improve relationships, manage moods and work better with others. You’ll learn how to:

¡  Identify the impact emotions have on you and your work ability

¡  Practise techniques to take control of your feelings & see how they affect you & others at work

¡  Manage your moods and control negative emotions we all have from time to time much better

¡  Gain insights into how feelings influence your level of job satisfaction & your approach to work

¡  Cope better with stress, pressure and the demands of change

¡  Enhance your ability to get along with others and deal better with difficult moments

¡  Explore emotional self-responsibility: how you own your feelings & impacts you have on others

Course Features...

¡  Complete the 5-SMARTS EI Quiz to track your emotional habits & what you need to work on

¡  Practise tools to take control of your feelings, exercise emotional self-control & get along better

¡  Comes with a 100-page self-coaching Guide with 20 tools to help you relate with more EI at work



“EI at Work was great. If you ever have a chance to do this course, grab it! I liked the way you ran the seminar in a non-threatening and sensitive way. I was initially worried it might be too touchy-feely, but this wasn’t the case. The range of visual aids and variety of presentation styles used was a nice mix of talk, discussion, group exercises and the guide? Wow, this is a great resource!” 

 Judy S, The Cathedral School



Some of the latest research from US-based HCI reaffirms the decisive role EI plays in building leadership acumen and reinvigorating culture and organisation performance. Giving leaders a boost of social and emotional capacity far outstrips the importance of technical aptitude in terms of real performance, the study found.

Bill Cropper’s been designing practical, applications-based EI coaching clinics for leaders, managers, staff and teams since 2003. He’s accumulated a wealth of leadership coaching experience in this vital and dynamic field that can help you:

·       Stock-take your EI skills with our Inventory based on 7 crucial EI Practices

·       Connect better with the people you lead and work with

·       Master practical tools to manage emotions and use them mindfully

·       Tackle tough leadership dilemmas in more emotionally intelligent ways

·       Control emotional hijacks and create a better emotional climate at work

·       Cultivate a more mindful, connective and collaborative work culture

“As always, excellent, motivating and engaging. Bill, you’re always great and inspirational. You have a great deal of knowledge, impart this well and are very supportive of where everyone is at.” Kellie S., Deputy Principal


Personal Mastery: Leading with Emotional Intelligence 

CAIRNS Dec 7-8 ~ BRISBANE Dec 3-4

Personal Mastery: Leading with Emotional Intelligence is one of the most powerful and practical tool-based programs you can do to master the things that really matter in leading well. Whatever walk of leadership life, this comprehensive, practice-based program shows you how to apply 7 critical EI Practices to manage emotions more mindfully, create more connective cultures and bring out the best in you as a leader

·       Translate theory into loads of tangible tools, insights and actions

·       Try out a variety of easy-to-apply techniques and tools to use back at work

·       Take-away a 150-page 3rd edition of our self-coaching guide with 27 easy-to-use tools

·       Develop a personal EI improvement plan using our 5-step self-coaching model

“Leading with EI taught me to look inside first before looking out, to do more reflecting and to practise to learn how to be a better leader. I liked the ‘how-to’ strategies and emphasis on the importance of practising the tools. You made it real, relating our learning back to real work and life examples and then back to our strategies. I have been referring back to your excellent take-home book often...” Amanda P. Queensland Studies Authority

Over 2 practise-intensive days we’ll arm you with loads of tools and insights to help you:   

¡  Connect better with people you lead to inspire and motivate them

¡  Master practical tools to manage emotions and use them mindfully

¡  Assess the impact of your emotional patterns have on your leader effectiveness

¡  Deal with disruptive feelings and reduce their effect on work performance and well-being

¡  Tackle tough leadership dilemmas in more emotionally intelligent ways

¡  Control emotional hijacks and create a better emotional climate at work

¡  Cultivate a more connective and resonant leadership style

Is this right for you? Whatever your level or position, this clinic has evolved into one of the most powerful and practical short courses you can do to master the things that really matter for leading well.

“Leading with EI provided an opportunity to analyse emotions in depth, better prepare for challenging situations and identify ways to assist staff to dig down into emotions, recognise what is really going on for them and verbalise it.  The interactive activities were a great way to demonstrate the concepts and the guidebook will be a very useful resource to refer back to.”

Heather L, Cairns Regional Council


REGISTER NOW On-Line, by Email or Fax  

SPRING into SUMMER 2015** (All fees include GST)

Standard 1-Day Course Fee (GST inc):  $528…  NFP/Schools $451 

Subscriber Discount:*

General (GST inc):  $473 single… 2 clinics or 2 places $880…

                                  NFP/Schools: $418 per person

Standard 2-Day Course Fee (GST inc):  $825…  NFP/Schools $695 

Subscriber Discount:*

General (GST inc):  $792 single… 2 clinics or 2 places $1496…

                                  NFP/Schools: $660 per person

Register first, pay on invoice…    

·        Subscribe* to be eligible for discount (as part of registration or beforehand)

·        Prices include GST… Discount applies from date of registration

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Inner city venues confirmed on registration

·        Inclusions: Light lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe

* Discount apply for Past Participants, Mail-List Members & LinkedIn Connections

Subscribe here  OR Arrange participant subscription on registration


For some background articles and tips on emotional intelligence see Why EI Matters on-line for links to our information FactFiles and CC E-News e-zine issues on the subject of emotional intelligence.

Look forward to working with you and your emotions at one of these practical and down-to-earth clinics  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

Call, Email or Enquire On-line

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


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