The Change Forum

Tools for leading when times get tough

Personal Mastery:

Leading with Emotional Intelligence

Brisbane – Sept 6-7, Nov 29-30

Emotional intelligence is key to coping when leading gets tough Dealing with Difficult Discussions

Toowoomba Oct 16-17 Brisbane – Nov 1-2

Practise step-by-step tools to take the heat out of hard talks


Call, Email or Register On-line

Bill Cropper – Director

The Change Forum’s programs can be delivered In-House and tailored to suit your particular team or organisation needs.

Call, email or enquire on-line.

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Emotional self-management essential for leading teams well through challenging change…

In times of uncertainty and rapid change leaders need resilience and the capacity to maintain morale and performance while handling hard talks and supporting staff through change

It’s never in a leader’s job description, but we all have to deal with them... Handling hard issues and contentious conversations is something all leaders are expected to be able to take in their stride but it presents most of us with a real test of our conversational and relational capabilities. And many managers wind up more adept at sidestepping confrontation than facing it head on.

Difficult discussions don’t need to be daunting! There are ways to cool down the heat and approaches to help you face up to hard talks with more confidence…  [Read more on-line]

Emotions take the limelight when work pressure turns to overload and personalities conflict... And that’s something else leaders are expected to be able to manage.  Being alert to building tensions and responsive to the needs and concerns of your team, requires ‘emotional intelligence’ – a capability leaders at all levels today need to develop…  [More on this on-line]

Leaders who want to work on improving their conversational and relational skills benefit not only from developing conceptual understanding but also from building a repertoire of tools and techniques they can apply when handling hard talks and contentious situations...  

And that’s where The Change Forum’s coaching clinics come in...

These 2 well-regarded clinics just $600 plus GST – Toolkit included

Register ON-LINE or use the attached Flyer



Feedback about Dealing with Difficult Discussions

“Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath,  Qld Health  

“An excellent course of enormous benefit to anyone who supervises/manages staff.” Sandy Walsh – CQIT


[Click Title for brochure or see attached Flyer]

Challenging, confronting or contentious conversations are something every leader could learn to handle better.  Join us for this 2-day practical clinic to unpack what’s actually going on when the talk becomes tense and feelings get fractious. 

Practise a more controlled, step-by-step approach to grasp the dynamics behind difficult discussions and convert destructive confrontation into constructive conversations.

Topics and tools we cover in this clinic...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like intentions, blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions


Feedback about our Leading with EI clinic…

“Great learning experience - useful, enjoyable, inform-ative, relevant. Well balanced mix of theory, practical and humour in a relaxed atmosphere...“ Mickey Polkinghorne - Disability Services

“Extremely motivating, engaging and interesting 2 days - not only for work but personal as well. Bill’s an excellent facilitator… “  Zoe Smith – Centrelink


At the bottom of top performance is mastery of emotions. This practical 2-day clinic is about realising that for people to take committed action and put in a superior performance, you have to connect with their feelings first.

Connectivity is the art of being able to read and respond to what’s going on for people emotionally so you can really motivate and support them. How aware we are of our own emotions and our ability to empathise and connect with others, profoundly affects team climate, work culture and ultimately, job performance.

Topics and tools we cover in this clinic will help you...

·         See how emotional intelligence links to high-performance leadership results

·         Explore key dimensions and practices to energise leadership

·         Create more connective and constructive team relationships

·         Assess the impact your emotional patterns have on you and others

·         Apply tools to create more positive emotional climates at work

·         Deal more effectively with feelings – both yours and other

·         Cultivate a more emotionally effective and resonant leadership style


Remaining places these 2 events: Just $660 pp


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Register NOW on-line, by email or fax…

Register NOW for just $600 pp plus GST [$570+GST Schools/NFP]

[Full Fee $880].  Lunch and refreshments and comprehensive self-coaching Toolkit included.  Register on-line or use the form included in the course Flyer  (Payment on Invoice within 14 days. Venues advised on registration. Timing 8.30 am to 4.30 pm each day.)

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (All GST Inc)

• $726 / $473 single

• $627 / $429 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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