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The Change Forum

Key Tools for confident leadership  

You simply don’t want to be without


Dealing with Difficult Discussions

A roadmap and tools to take the heat out of hard talks

Brisbane – JUNE 18-19

Hervey Bay July 25-26, Toowoomba July 30-31


Personal Mastery:

Leading with Emotional Intelligence

Emotional intelligence is key to coping when leading gets tough Brisbane – JUNE 20-21

Toowoomba [1-day fast-track clinic] July 29

Download Brochure… Call, Email or Register On-line

Bill Cropper

Director & Presenter

All Change Forum programs available IN-HOUSE tailored to your leadership, team or culture change needs.

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Call, email or enquire on-line.

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Leaders need to be able to manage challenging situations. These toolkit clinics help with how…

Also coming up in BRISBANE…

Download information through Title links

Fundamental Facilitation ~ JULY 23-24

Advanced Facilitation ~ AUG 29-30

Leading through Conversations ~ AUG 1-2

In times of uncertainty and rapid change leaders need resilience and the capacity to maintain morale and performance while handling hard talks and supporting staff through change



Hervey Bay JULY 25-26… Toowoomba JULY 30-31

[Click Title for brochure]

Handling hard issues and contentious conversations is something all leaders are expected to be able to take in their stride but it presents most of us with a real test of our conversational and relational capabilities. And many managers wind up more adept at sidestepping confrontation than facing it head on.



“Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath,  Qld Health  

“An excellent course of enormous benefit to anyone who supervises/manages staff.” Sandy Walsh – CQIT

Difficult discussions don’t need to be daunting! There are ways to cool down the heat and help you face up to hard talks with more confidence…  Come along to this practical 2-day coaching clinic to see what’s actually going on when the talk becomes tense and feelings get fractious. Explore our 7 Step Roadmap as we practise a more controlled, step-by-step approach to grasp the dynamics behind difficult discussions and convert destructive confrontation into constructive conversations.

Topics and tools we cover in this clinic...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like intentions, blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions

Being alert to building tensions and responsive to emotional ripples in your team depends on ‘emotional intelligence’ – a capability leaders at all levels need today…



Toowoomba 1-day EI LEADER clinic – JULY 29

Emotions take the limelight when work pressure turns to overload and personalities conflict... At the bottom of top performance is mastery of emotions – something leaders are more and more being expected to be able to manage. This practical 2-day clinic helps leaders explore what it means to connect with people and put their feelings first.

“Extremely motivating, engaging and interesting two days - not only for work but personal as well. Bill’s an excellent facilitator…”  Zoe Smith – Centrelink

“Great learning experience - useful, enjoyable, inform-ative, relevant. Well balanced mix of theory, practical and humour in a relaxed atmosphere...” Mickey Polkinghorne - Disability Services


Connectivity is the art of being able to read and respond to what’s going on for people emotionally so you can really motivate and support them. How aware we are of our own emotions and our ability to empathise and connect with others, profoundly affects team climate, work culture and ultimately, job performance.

Topics and tools we cover in this clinic will help you...

·         See how emotional intelligence links to high-performance leadership results

·         Explore key dimensions and practices to energise leadership

·         Create more connective and constructive team relationships

·         Assess the impact your emotional patterns have on you and others

·         Apply tools to create more positive emotional climates at work

·         Deal more effectively with feelings – both yours and other

·         Cultivate a more emotionally effective and resonant leadership style

Register BEFORE JUNE 30 for just $660 plus GST – Toolkit included

Register ON-LINE or use the attached Flyer


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Register NOW on-line, by email or fax…

Register by JUNE 30 for just $726 pp [$660 Schools/NFP]

(Standard Early Fee: $792 pp or $693 NFP)

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD venue confirmed on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in course Flyers (Download through course Title link)

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time... And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Standard Early Registration >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


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