The Change Forum

Reminder: Key Tools for confident leadership

Dealing with Difficult Discussions

Brisbane – MARCH 13-14

A 7-Stage Roadmap to take the heat out of hard talks

Personal Mastery:

Leading with Emotional Intelligence

Brisbane – MARCH 21-22

Emotional intelligence is key to coping when leading gets tough

Call, Email or Register On-line

Designed & Presented by Bill Cropper

The Change Forum’s programs can be delivered In-House and tailored to suit your particular team or organisation needs.

Call, email or enquire on-line.

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Leaders need to manage confronting situations. View our 7 Stage-Roadmap to help with the how…

Next in Brisbane…

Download Information through Title links

Social Intelligence: EI in Teams ~ APRIL 9-10

Positive Performance Conversations ~ APRIL 18-29

Leading through Constructive Conversations ~ MAY 9-10

Difficult discussions don’t need to be daunting! There are ways to cool down the heat and help you face up to hard talks with more confidence… 

A Roadmap for Dealing with Difficult Discussions: We’ve being running Difficult Discussions clinics for about 9 years now yet always resisted the idea of providing a process-map for them since there’s so many variables and unpredictables that come into play. We’ve finally relented though and come up with a 1-page roadmap of 7 major stages to make your next DD road-trip a bit less bumpy.  

Coping with contentious conversations is something we’re all expected to take in our stride but it presents most of us with a real test of our conversational and relational capabilities. [Read more on-line]

Handling hard feelings is something else leaders are expected to be able to deal with, whether it’s theirs or other peoples.  Being alert to building tensions, responsive to emotional ripples in your team and connecting constructively with them, all depend on ‘Emotional intelligence’ – a capability leaders at all levels need to develop today…  [More on this on-line]

And that’s where these Change Forum’s clinics come in...

These 2 well-regarded clinics just $660 plus GST – Toolkit included

Register ON-LINE or use the attached Flyer



Feedback about Dealing with Difficult Discussions

“Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath,  Qld Health  

“An excellent course of enormous benefit to anyone who supervises/manages staff.” Sandy Walsh – CQIT


BRISBANE March 13-14    [Click Title for brochure or see attached Flyer]

Challenging, confronting or contentious conversations are something every leader could learn to handle better.  Join us for this 2-day practical clinic to unpack what’s actually going on when the talk becomes tense and feelings get fractious. 

Practise a more controlled, step-by-step approach to grasp the dynamics behind difficult discussions and convert destructive confrontation into constructive conversations.

Topics and tools we cover in this clinic...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like intentions, blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions


Feedback about our Leading with EI clinic…

“Great learning experience - useful, enjoyable, inform-ative, relevant. Well balanced mix of theory, practical and humour in a relaxed atmosphere...“ Mickey Polkinghorne - Disability Services

“Extremely motivating, engaging and interesting 2 days - not only for work but personal as well. Bill’s an excellent facilitator… “  Zoe Smith – Centrelink


BRISBANE March 21-22

At the bottom of top performance is mastery of emotions. This practical 2-day clinic is about realising that for people to take committed action and put in a superior performance, you have to connect with their feelings first.

Connectivity is the art of being able to read and respond to what’s going on for people emotionally so you can really motivate and support them. How aware we are of our own emotions and our ability to empathise and connect with others, profoundly affects team climate, work culture and ultimately, job performance.

Topics and tools we cover in this clinic will help you...

·         See how emotional intelligence links to high-performance leadership results

·         Explore key dimensions and practices to energise leadership

·         Create more connective and constructive team relationships

·         Assess the impact your emotional patterns have on you and others

·         Apply tools to create more positive emotional climates at work

·         Deal more effectively with feelings – both yours and other

·         Cultivate a more emotionally effective and resonant leadership style

Remaining places these 2 events: Just $660 pp + GST


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Register NOW on-line, by email or fax…

Register NOW for just $660 pp plus GST [$600+GST Schools/NFP]

·         Includes comprehensive self-coaching Toolkit, lunch and refreshments daily  

·         Payment on Invoice within 14 days & prior to attending.

·         Venue advised on registration.  Timing 8.30 am to 4.30 pm each day.

·         Register on-line or use the form included in course Flyers (Download through course Title link)

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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