EI Leaders handle Difficult Discussions more confidently

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             The Change Forum
Learning Solutions for Leadership & Change


CAIRNS Leadership Clinics

facilitated by Bill Cropper

May 30-31 – Leading with Emotional Intelligence

June 6 – Mindful Leadership in Action

June 7-8 Dealing with Difficult Discussions

Tools, Tips & Tactics to Tune-in to your Team, be more Focused and

Balanced and Tackle Hard Talks more Constructively

Call 07-4068 7591 to Reserve your Place


& Hello from The Change ForumHere’s an update on some new dates for our next personal and professional development clinics coming up in Cairns over the May-June period. Register 2 or more clinics or 2 or more places and save – details below.  And if you know individuals or organisations in your FNQ networks who may benefit from coming along, your help in passing on this reminder is always very much appreciated. Many thanks – Bill Cropper

Personal Mastery: Leading with Emotional Intelligence

2-day clinic for leaders on

7 crucial EI practices every leader needs

“As always, excellent, motivating and engaging. Bill, you’re always great and inspirational. You have a great deal of knowledge, impart this well and are very supportive of where everyone is at.” Kellie S., Deputy Principal

CAIRNS May 30-31 

TOWNSVILLE May 26-27 ~ BRISBANE June 15-16

ň See our article on the 7 Crucial EI Practices: tools you really can’t afford to be without

Words people use about Bill’s EI clinics: “powerful”, “engaging”, “fantastic”,  “life-changing”, “fun”, “insightful”, “encouraging”, “enlightening”, “inspiring”, “motivating”

Personal Mastery: Leading with Emotional Intelligence is one of the most powerful and practical tool-based programs you can do to master the things that really matter in leading well.

Great leaders know that just being smart-enough isn’t good enough to lead well – you have to connect with people first before you can achieve pretty much anything else. Emotional intelligence is the cornerstone of connectivity.  It helps us be more aware of ourselves and our  interactions with others, more attuned to the people around us, have the capacity to show empathy and compassion, and to motivate and inspire.

Leaders set the behaviour benchmark for their teams. This means becoming more in control of our own feelings, thoughts and actions, being more emotionally balanced even in times of stress and better able to handle conflict and disruptive behaviours.

Whatever walk of leadership life, this comprehensive, practice-based program shows you how to apply 7 critical EI Practices to manage emotions more mindfully, create more connective cultures and bring out the best in you as a leader.  Over 2 practice-intensive days we’ll arm you with loads of tools and insights to help you:   

ˇ  Assess the impact of your emotional patterns have on your leader effectiveness

ˇ  Connect better with people you lead to inspire and motivate them

ˇ  Master practical tools to manage emotions and use them mindfully

ˇ  Control emotional hijacks and create a better emotional climate at work

ˇ  Deal with disruptive feelings and reduce their effect on work performance and well-being

ˇ  Tackle tough leadership dilemmas in more emotionally intelligent ways

ˇ  Cultivate a more connective and resonant leadership style

“Leading with EI taught me to look inside first before looking out, to do more reflecting and to practise to learn how to be a better leader. I liked the ‘how-to’ strategies and emphasis on the importance of practising the tools. You made it real, relating our learning back to real work and life examples and then back to our strategies. I have been referring back to your excellent take-home book often...”  Amanda P. Queensland Studies Authority

Review Course Outline…   Download Flyer…  2-Day Clinic Fee see below

Register NOW On-Line or Call 07-4068 7591

… also available in-house or as private or small group coaching...

µ Mindful Leadership in Action Cairns JUNE 6  (Brisbane June 2, Townsville July 22)  Practical ways to integrate mindfulness habits into your everyday leadership activities… This practical clinic looks at what it means to lead mindfully, introducing 5 Mental Markers and several simple brain-training tools to refresh how you lead. It helps you find ways to integrate mental disciplines like presence, self-reflection and focused attention into your everyday activities, without having to necessarily set-aside time for formal meditation. You’ll learn how to:

·        Lift your levels of clarity, focus, purpose, presence and attention

·        Monitor mind-wandering and distractions and tune in to yourself

·        Reduce stress and be more calm, connected, balanced and even-minded

·        See relationships systemically and make decisions mindfully

·        Conduct more mindful dialogues and be conversationally present

“I’d highly recommended this program to those who want to learn specific strategies to incorporate mindfulness principles into their leadership practices at work, especially colleagues suffering from stress and burn-out.” J. Wilson Health Director

Review Course Outline…  Download Course Flyer  1-Day Clinic Fee see below

…also available in-house on request...

Mindfulness at Work – for Staff

Call Bill on 4068 7591 to discuss running mindfulness sessions in-house for your staff

Register today for these lively and insightful learning events

2 clinics or 2 places for less – pricing details below

For other locations, dates & courses see our on-line Course Calendar

Reserve your place On-line or CALL 07 4068 7591

µ Dealing with Difficult Discussions  Cairns JUNE 7-8  (Townsville June 9-10, Brisbane July 26-27)  … Do you want to deal more confidently with conflict and tension?

Coping with contentious conversations is something we can all benefit from doing better. Not coping often creates more protracted conflict in workplaces. It detracts from performance, erodes relationships and turn teams toxic. This highly-regarded 2-day clinic explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use tools to help you navigate troublesome moments more confidently.  You’ll learn how to:

·        Decipher the dynamics of difficult discussions and avoid common mistakes we all make

·        Start a difficult discussion with more clarity without raising as much defensiveness

·        Defuse difficult moments and learn how to handle hostility

·        Face up to feelings – the core of difficult discussions – and use them constructively

·        Apply our unique 7-stage model to structure your next difficult discussion

“Fantastic and very beneficial. Provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed and very handy . Thanks for a great 2 days.” Jamie K, Community Housing

Review Course Outline Download Course Flyer 2-Day Clinic Fees see below

ň Preview our Ten Top Tips for Tackling Tough Talks

Personal Leadership Coaching

for help with specific leadership issues, support for particular concerns or situations, preparation for advancement, guidance on improvement priorities, etc

Contact Us to arrange a time to discuss your needs

ň Download our Coaching Prospectus  for coaching tips and information on ways we help

REGISTER NOW On-Line or by Email

Safe, small group environment… 2 Clinics or 2 Places for less…

2-DAY Clinics:         [Full Fee (GST inc):  $880pp]

          General*:           Single $792 or $1540 for 2 places/clinics

          NFP/Schools*:   Single $693 or $1365 2 places/clinics

1-DAY programs:   [Full Fee (GST inc):  $550pp]

           General*:         Single $473 or $915 for 2 places

           NFP/Schools*: Single $440  or $840  for 2 places


·        Subscribe* to be eligible for discount or Full Fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, a safe place to practise:  average 6-8 (max 12)

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Rydges Tradewinds Cairns; Other CBD venues advised on registration

·        Timing: 8.30 am – 4.30 pm each day

Register On-line,  EMAIL completed form  or CALL 07-4068 7591

Subscribe or Connect http://www.thechangeforum.com/Email/images/linkedin.png for updates and free downloads

Review outlines of our range of EI, personal mastery and mindfulness clinics or find out about other programs we offer in The Change Forum Course Directory. Background articles and tips on emotional intelligence and mindfulness in Why EI Matters and Mindful Leadership in Action on-line, with links to our information FactFiles and CC E-News e-zine issues on the subject of emotional intelligence and difficult discussions.

Look forward to working with you at one of these practical and down-to-earth clinics   and please feel free to forward this message to other contacts you have in your region or networks who are interested in lifting their leadership to the next level.


Bill Cropper

Director - The Change Forum

PS. If you don’t want further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.

Bill Cropper - Director






+61-(0)429-687 513

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+61-(0)7-4068 7555



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