Email looking muddled? Also read on-line

Follow us on LinkedIn 

The Change Forum

Scheduled & In-House Learning events for Leadership & Change

EI strengthens Teams and builds healthy work cultures

Emotional Intelligence @ Work

Core EI tools for Staff to connect & perform better at work


Leading with Emotional Intelligence

Connective leadership: 7 practices of EI leaders


Social Intelligence: EI In Teams

10 vital Dimensions to build team resilience & positivity


~ Multiple registration option & Early fees apply to FEB 28 ~

Call, Email or Register On-line

Designed & Presented by Bill Cropper

Start a conversation today to arrange an In-House event or explore ways we can help with your leadership, team or culture change needs.

Call, Email or enquire On-line

Tel: 07- 4068 7591

Mob: 0429 – 687 513

Emotional & Social Intelligence builds more responsive, resilient teams & more connective leaders

Clinic outlines follow – or download Brochure here

Download 2013 Calendar to share with colleagues & friends

Does Emotional Intelligence (EI) really matter that much? We think it does. [See our FactFile: Why EI Matters] EI is a critically enriching life-skill everyone needs to cultivate, whether it’s to build great teams, be a more connective leader, boost morale and performance or create an awesome workplace where we get on well, have fun and produce amazing results.

¨  EI is what helps us stay calm, cool and collected at work while everyone else runs amok

¨  EI is what enables us to handle relationships with sensitivity, empathy, harmony and humour

¨  EI is what gives us grit, resilience and determination to persevere in the face of set-backs.

¨  EI is what helps us manage our moods, keep destructive emotions at bay and handle hostility in others

¨  EI is one the key differentials between brilliant teams and great leaders and dismal ones

That’s where The Change Forum EI coaching clinics come in…  Solid theory translated into practical, down-to-earth applications explored in a safe small group setting, supported by comprehensive, easy-to-follow self-coaching Toolkits for back-at-work action… Sound learning, hands-on and relevant...

Emotional Intelligence at Work – for Staff:  Brisbane MARCH 15

What’s it about? Emotions matter for good work. EI skills are essential for happy, productive workplaces. When they’re not there, we notice. It’s just as important for staff to learn to manage emotions as it is for leaders. They affect how we think, act, cope with stress, how well we work together and how motivated, satisfied and effective we are at work. EI is what lifts levels of achievement, focus, optimism, joy, purpose and perseverance and decreases dysfunctional behaviour and other drawbacks to good work.


What will I discover? A fun 1-day interactive seminar that shows staff what EI is, why it matters and some simple tools to apply 5 essential EI work practices to improve relationships and behaviour at work.  You’ll:

¨  Identify the impact emotions have on you and your work ability

¨  Practise techniques to take control of your feelings and see how they affect you and others at work

¨  Manage your moods and control negative emotions we all have from time to time much better

¨  Gain insights into how feelings influence your level of job satisfaction and your approach to work

¨  Enhance your ability to get along with others and deal better with difficult moments

¨  Explore emotional self-responsibility – how you own your feelings and the impact you have on others

¨  Complete an EI Quiz to understand your emotional habits and what you need to work on



“Excellent.  Very powerful, practical and impacting. I have already recommended this to many colleagues.  I felt so empowered to go back to my workplace and apply these great take away tools…” Bec Robinson – Community Youth Worker   EI at Work was great. If you ever have a chance to do this course, grab it! And the guide? Wow, this is a great resource – well set out and most comprehensive” Judy Salk – The Cathedral School – Townsville 

For more on Working with EI, read our FactFile on EI and workplace wellbeing

Personal Mastery: Leading with Emotional Intelligence:  Brisbane MARCH 21-22

What’s this about? Leading with EI is about realising if you want people to put in a superior performance, you have to connect with their feelings first.  Connectivity is the art of being able to read and respond to what’s going on for people emotionally so you can really manage to motivate them - to work out what drives their behaviour and what inspires and energises them to perform at their best. How aware we are of our own emotions and our ability to empathise and connect with others, profoundly affects work culture, team climate and ultimately, job performance.  

What will I discover? This highly-regarded clinic has loads of insights into how to apply 7 key EI practices and takes you through a series of easy-to-apply tools to energise your leadership and create more constructive team relationships. Topics we explore in this program help you to…

¨  Master practical tools to manage emotions and use them positively

¨  Take-on the role leaders play as emotional care-takers and amplifiers 

¨  Tackle tough leadership dilemmas in more emotionally intelligent ways

¨  Control emotional hijacks and create a better emotional climate at work

¨  Connect better with the people you lead to inspire and motivate them

¨  Handle defensiveness and other disruptive emotions in self and others

¨  Stock-take your EI leaders skills and set practical goals to lift them

“Leading with EI provided a fantastic platform upon which to build much deeper and authentic connections with my colleagues and learn a lot more about myself. I really enjoyed your presentation style. The guidebook with its array of tools is a valuable resource…” Maurice Ware – Queensland Studies Authority

An insightful workshop that encouraged self-reflection and participation. It helped me gain a better insight into my own level of EI and the strategies I employ to self-manage (or not). It was more than a chalk and talk. Bill has an easy, calm approach that creates a safe environment to allow yourself to participate and get the most out of the sessions. I thought the pace and content was well considered and the group dynamics and enthusiasm were a highlight for me…as well as Bill’s experience, knowledge and presentation skills.” Jay Hendricks – Queensland Health

Articles and tips on leader connectivity in our CC E-NEWS e-Zine Issue #14

Social Intelligence: EI in TEAMS:  Brisbane APRIL 9-10

What’s this about? SETI stands for Social and Emotional Team Intelligence and every team could do with more of it.  SETI is the new brain science behind connecting and getting along well with others in teams and research reveals that it may account for as much as 40% of team performance...


What will I discover? This practise-intensive 2-day work-out for team members and leaders, takes you through a series of activities based on 10 SETI Dimensions that helps you in a hands-on way to:

¨  Boost your level of social intelligence and emotional awareness

¨  Build positive emotional states like resilience, tolerance and respect

¨  Measure the emotional temperature of your team

¨  Create more cohesion and connectivity in your team

¨  Apply 5 keys of team behaviour – likingness, safety, empathy, support, feedback

¨  Temper the impact of toxic emotions on team climate

¨  Reinforce relationship builders like resonance and rapport


“A valuable course in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me” Francoise Lane, Department of Communities


Read more about EI in Teams in our free FactFile on 10 Dimensions for EI Teams

Register NOW on-line, by email or fax…

Multiple Registration option available…

(Register by FEB 28 or more than 21 days prior to an event for Early fee)

1-day clinic $473 single or 2 places $895  [NFP/Schools: $440 single $850 for 2]

2-day clinic $792 single or 2 places $1500  [NFP/Schools: $693 single $1320 for 2]

* For groups of 3 or more, enquire about other discounts that may be available

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD or Spring Hill venue confirmed on registration

·         Inclusions: Substantial self-coaching guide plus lunch & refreshments each day

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer


Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct (as below) or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]

Christmas Cheers…

Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Regular Early Fees >21 Days:

2-Day / 1-Day (All GST Inc)

• $792 / $473 per person

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                         >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                                                            >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add to your contacts or approved senders list <<<

© The Change Forum 2013 | W: | E: | T: +61-(0)7-40687591