MORE dates and locations included below

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We still have room and you’re welcome to join us

for an in-depth 2-day tour of our unique roadmap and tools to guide you

through conflict and contention to more constructive conversation

*Last Places OFFER 3 days Only! See below for details!!

What are YOU like in Difficult Conversations?

Would you like to feel more in control when talk becomes tense and feelings start to soar?

Do you find yourself continually putting-off conversations you know you have to have but you know they will be hard?

Handling yourself well in confronting situations

is a challenge most of us want to be better at!

Don’t let contentious conversations distract your focus at work!

Optimise this time and increase your chances of achieving more constructive outcomes with our simple-to-use discussion tools and proven process!

“I wanted a better understanding of what causes people to respond defensively and learn strategies to navigate through difficult discussions.  A worthwhile program with practical, realistic examples and the guidebook is great! A most valuable experience!” Stephanie J. John Paul College

Dealing with Difficult Discussions


Also TOWNSVILLE Aug 30-31  CAIRNS Sept 7-8 

HERVEY BAY Sept 13-14   BRISBANE Oct 5-6  MACKAY Oct 18-19

No role plays… Just real tools practise using your own test-case!

*Last places offer – Register by 28 July & Save!

Details below

·       Learn how to cope more confidently with uncomfortable conversations

·       Deal with disruptive emotions and stay calm, collected and controlled

·       Discover ways to defuse difficult moments and handle hostility

·       Face up to feelings and use them constructively

·       Start difficult discussions without raising so much defensiveness

Review Course Outline     Download Course Flyer     Register on-line

“Fantastic and very beneficial. This course has provided information I can use not only in the workplace but also in my personal life...the workbook is fantastically detailed for future reference. Thanks for a great 2 days.”

Jamie K, Community Housing

*Register NOW for our final 3 day discount offer!

We all need ways to handle hard talks. And it can be hard work at times.

We like to think we can do it with a bit of balance, in a way that clarifies understanding, resolves issues and restores relationships. Yet fewer of us manage to achieve this with the composure we’d like!

Dealing with Difficult Discussions delves into what’s really going on when talks get tense.  It tests out ways to take some of the heat out of hard talks and resolve differences mindfully, using a unique 7-Stage Roadmap and easy-to-apply conversation tools that can really make a difference in most challenging conversational situations you face.  Read more on-line

“A very beneficial and worthwhile couple of days I’d recommend to anyone who has to handle difficult conversations as part of their role.”

Warwick S–School Principal

REGISTER NOW On-Line or by Email

#Final Days discount offer*… Register by COB JULY 28!

Subscribe* to pay less… Come along with a colleague and save more!

Practical tools, practical sessions using your own examples – no role plays

·       Relaxed, small-group environment, fully catered

·       100 page self-directed Toolkit to guide your back-at-work practice


#Final Days discount *applies to Aug3-4 & August 7-8 clinics only

2-DAY Clinics: [ Full Fee (GST inc) $1100 ]  #Final Days Offer $990

      General*:        Single $990 or save more with just $1760 for 2 ($880 pp)

                                #Final Days Offer $770 per person

      NFP/Schools*: Single $880 or save more with just $1650 for 2 ($825 pp)

                                                     #Final Days Offer $660 per person

     Register first, pay on invoice

·        #Final Days offer for BRISBANE August 3-4 & TOOWOOMBA August 7-8 only

·        Subscribe* to be eligible for discount or full fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Wellington Apartment Hotel E. Brisbane; Park Motor Inn Toowoomba; Other CBD venues advised on registration

·        Timing: 8.30 am - 4.30 pm each day

07-3352 5979… Register On-line or EMAIL completed Form

Subscribe or Connect for updates and free downloads

Prefer a more personal touch – one-on-one?

Individual coaching around conversations or any leadership aspect you’d like to focus on…

cid:image012.png@01D27B48.6C96CE50CALL Bill Cropper 0429-687 513 to discuss

More on Difficult Discussions, Emotional Intelligence, Mindfulness and other change, leadership and team topics, available on-line at

For other programs & dates check our on-line Course Calendar for updates.  And you can always ask us about running in-house programs for your leader groups or teams

I look forward to working with you or your staff at this practical, down-to-earth clinic – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.


Bill Cropper

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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