Title: Dealing with Difficult Discussions - Description: Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

…a roadmap & tools to convert destructive confrontation

into constructive conversation

TOOWOOMBA October 20-21


Get on top of tough talks – conversation tools every leader needs

Register On-line by Email or Fax ~ Also In-House on Request


“Excellent, well worth attending. A great couple of days that provided me with ‘workable’ tools and much to reflect upon. I believe it was the push I needed to reinvigorate my curiosity and confidence.”

Daniel M. Cairns Youth service

What’s a Difficult Discussion for you? What do you do when contention, dissension or disruptive behaviour are getting out of hand?

Leaders are expected to be able to pour oil on troubled waters – whatever the nature of that might be… But how many of us can really accomplish this with ease?

~ Also coming to TOOWOOMBA ~

November 13 & 14

Positive Performance Conversations

Mindful Leadership in Action

Preview our FactFiles introducing these topics

Register early – On-line by Email or Fax

or arrange In-House for your team

From what we hear, most of us feel challenged by these sorts of situations and often say we wish we’d been able to handle them better…

Leaders need the capacity and resilience to be able to confront difficult situations, divert destructive energy and resolve conflict… Something many feel ill-equipped to handle – more often winding-up feeling anxious, dissatisfied, distressed and disconnected.

“Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions.”   Karen P. Trinity Bay SHS

“Dealing with Difficult Discussions” takes you on a memorable journey over 2 very full days through a unique 7-stage model with robust, easy-to-use tools that can help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively. We unpack what’s really going on when talk becomes tense and feelings get fractious and try out ways you can prepare yourself for taking the heat out of hard talks. In a safe environment aimed at building your confidence as well as your conversation toolkit you’ll learn how to:

·         Decipher the dynamics of difficult discussions

·         Work out what’s going wrong in your difficult discussions

·         Identify common mistakes we make &  how to avoid them

·         Rehearse our unique 7-stage model for difficult discussions

·         Raise tough topics without raising so much defensiveness

·         Reduce tension & take the heat out of difficult moments

·         Face up to feelings – core of difficult discussions

·         Use formulas to beat discussion blockers like blame

·         Deal more confidently with difficult conversations

·         Start and finish well to resolve issues and repair relationships


“A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse, and approach them in a calmer, more productive way...” Lesley W. Gold Coast Hospital

Course Features:  Take-away a 100-page 2nd edition of our self-coaching guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with difficult discussions and work on re-scripting your own cases. Do our Difficult Discussions Scorecard based on our 7-stage model to set goals and develop a conversational improvement plan.  [Outline and registration on-line]

Is this right for you? Difficult discussions come in all shapes and sizes. This clinic benefits anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

“Really enlightening!  I’d recommend this workshop to everyone…it has implications for work and personal life skills. It was run in a friendly, relaxed, easy-to-understand manner and the Guide will become my bible for DD’s… Your approachability and interaction with participants was a highlight. Thanks for a great workshop.” Anne-Marie L. St Michael's College


REGISTER NOW On-Line, by Email or Fax…  

SPRING into SPRING…  Multiple place discounts

General (2-day clinic):         Single $770…  2-places $1452…

NFP/Schools (2-day clinic): Single $693…  2-places $1320…    

General (1-day clinics):              Single $465…  2-places $880…

NFP/Schools (1-day clinics):    Single $420…  2-places $792…    

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and at least 7 days prior to attendance

·         Venue:  The Park Motor Inn, Toowoomba; Watermark Hotel Brisbane; IPL Centre USC

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide  

·         Timing: 8.30 am – 4.30 pm each day

CALL 07-4068 7591, Register on-line or download a form to return by Email/Fax

Preview tips on difficult discussions, performance conversations, emotional intelligence and more in our on-line FactFiles and e-zine Newsletters at www.thechangeforum.com

Look forward to working with you on improving your difficult discussion skills  – and please feel free to forward this message to other contacts you have in your region or networks who want to handle difficult discussions more competently and confidently...

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



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Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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