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The Change Forum

Conversations define leadership culture &

build robust healthy teams

Dealing with Difficult Discussions

Toowoomba: JULY 30-3 ~ Hervey Bay: JULY 25-26

Brisbane: SEPT 17-18

Leading through Conversations

Brisbane: AUG 1-2, NOV 19-20

Positive Performance Conversations

Brisbane: AUG 27 ~ Toowoomba: OCT 16

Call, Email or Register On-line

Bill Cropper

Director & Presenter

All Change Forum programs can be delivered In-House and tailored for your team.

The Change Forum is an approved Queensland Health provider for Leadership, Coaching & Culture Change

Call or enquire on-line

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Practical toolkit clinics to accelerate conversational mastery & elevate your leadership

Constructive Conversation is at the crux of healthy, high-performance work cultures – so many leadership dilemmas hark back to habits of talk that rotate around debate and obstruct constructive outcomes


Conversations are the ‘neural pathways’ through which organisations grow, develop and thrive

They define us as human-beings, stamp our emotional style and create connections that stimulate action, convey meaning, motivate for great performance, build better teams and re-energise your leadership culture.

Creating a strong conversational culture is central to good business results and leadership success. Your ability to conduct more constructive conversations is an indicator of your self-awareness and leadership capacity – and a key element in the effectiveness of any team. If you can’t talk well together,  team performance and leadership influence suffer. The art of constructive conversation-making is an indispensable tool for leaders to engage their people, open up their team-talk and motivate superior performance.  [Read more in our on-line FactFile on Constructive Conversations]

8 The Change Forum’s series of conversational coaching clinics provide frameworks, processes and practical tools to build your conversational confidence and elevate your leadership…  [Brochure attached or download through program title links for outline, content & registration… AND you can review a DIRECTORY of all Change Forum Programs on-line]

Dealing with DIFFICULT DISCUSSIONS steps & tools to prepare for taking the heat out of tough talks...  TOOWOOMBA: JULY 30-31

Hervey Bay: JULY 25-26… Brisbane: SEPT 17-18

Leaders need the capacity and resilience to confront difficult situations and take a solution-focused approach to divert destructive energy and resolve conflict…

“Really enlightening!  I’d recommend this workshop to everyone…it has implications for work and personal life skills. It was run in a friendly, relaxed, easy-to-understand manner and the Guide will become my bible for DD’s… Your approachability and interaction with participants was a highlight. Thanks for a great workshop.” Anne-Marie Loi, St Michael's College

Handling conflict and confrontation Is the toughest test of a leader’s conversational capabilities. All too often, it leaves us feeling anxious, dissatisfied, distressed and disconnected. It’s how well leaders and teams face up to difficult discussions to resolve differences that’s the true yard-stick for healthy work cultures. Join us as we unpack what’s actually going on when talks becomes tense and learn to take a more methodical, balanced and step-by-step approach to convert destructive rancour and dissension into constructive confrontation.  [Read more on-line]

Topics and tools in this 2-day clinic cover...

·         Deciphering the dynamics of difficult discussions

·         Common errors we make and how to avoid them

·         8-stages in dealing with difficult discussions

·         Blockers: Intentions, Blame, Assumptions

·         Tips for defusing difficult moments

·         3ANTIX - starting a difficult discussion

·         The 3 E-conversations behind difficult discussion

·         Dissecting differences - comparing stories

·         Dealing with defensive routines/strong emotions

·         Re-scripting your difficult discussion cases

Leading through CONSTRUCTIVE Conversations – master tools to advance your conversational prowess...  Brisbane: AUG 1-2, NOV 19-20

Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build buy-in, collaboration and engagement...


“Excellent. I went straight back and recommended it to my colleagues. I gained valuable practical skills that I now apply in my work and personal life.  Thanks for a great couple of days.” Aaron Wray, Qld Health


This must-do intensive coaching clinic centres on 7 essential principles for more powerful, penetrating and constructive conversations that will heighten your conversational awareness, strengthen your capacity for conversational leadership and equip you with a set of easy-to-learn tools that will boost your ability to conduct more effective conversations in a range of different settings.

Topics and tools in this 2-day clinic cover...

·         Grasping the conversational nature of leadership

·         Applying 7 Principles for Constructive Conversations

·         Turning from Debate to Dialogue on the discussion continuum

·         Exploring conversational assumption-making

·         Using perceptual Positions & precision questions

·         Connecting with others in 2nd position

·         Balancing your say with hearing their say

·         Being persuasive – assert yourself positively

·         The 5-P Model of more Skillful Discussion

·         Goal setting – Conversational Coaching Scorecard

Positive PERFORMANCE Conversations – talk tactics to turn around poor performance...  Brisbane: AUG 27… TOOWOOMBA: OCT 16 Hervey Bay: NOV 5

Build confidence to be able to turn tough performance appraisals into constructive improvement sessions

“A very worthwhile workshop to attend. I feel more confident about how to prepare, what to say and words to use… and have tools to defuse situations instead of escalating tension. The guidebook is excellent” Luke Ryan, Qld Health

Take a solution-focused approach to make tough performance conversations easier, and the feedback you have to give more ‘sayable’ and ‘hearable’. This 1-day conversational coaching master class takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get better results from performance conversations, particularly difficult ones. [For some tips and performance conversations tool previews take a look at our CC E-Zine Issue #13]

Some of the topics we touch on in this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling – saying what you need and why they need it too

·         Reframing – putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions

MULTIPLE Registration Discount OFFER…

Attend 1, 2 or 3 for less…


All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work

Register NOW on-line, by email or fax…

Multiple Clinics or Multiple Places for LESS…

~ 2-day clinics:

$770 single  2 places or 2 clinics $1,452…  3 places $2,135…

         [ NFP/Schools: 1 @ $660 – 2 @ $1,287 – 3 @ $1,925 ]

~ 1-day clinic:

$473 single…  2 places $880…    3 places $1,265…

         [ NFP/Schools: 1@ $440 – 2 @ $825 – 3 @ $1,188 ]

~ All 3 conversations clinics:

$1,895 per person… (2 x 2-days + 1-day)

         [ NFP/Schools: $1,694 per person ]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD or Spring Hill venue confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (GST Inc)

• $770 / $473 single

• $660 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


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