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Dealing with Difficult Discussions
Presented by
Bill Cropper - The Change Forum
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

Do you want to cope more confidently with contentious conversations?

Deal with disruptive emotions and stay calm, cool and collected?

Give your conflict-navigation skills a Spring clean!


 “Well worth attending. As a supervisor, it was beneficial for me to reflect on my own role in how to raise difficult issues with staff and reach amicable resolutions. Learning real, practical and proven tools relevant to ‘real life’, often stressful situations was very empowering... I’m glad I attended.” Hamish T. Reef HQ

1-Day fast-track SEPT 16 if 2-day clinic doesn’t suit

CALL 4068 7591… Register On-line or by Email or Fax

Sign up soon for Spring Savings! – see below


A key role leaders are expected to play is dealing with challenging conversational situations. And they’re generally expected to do it with composure, calm and outcomes that achieve a satisfactory resolution for everyone.  Fewer of us, however, can actually accomplish this with ease and confidence!

Usually, the last thing anyone feels like doing in a difficult discussion situation is connect with the other person – especially if they (or you) are busily disconnecting by being blaming, disapproving, acrimonious or even abusive.

But that’s often exactly what’s needed. Connecting is finding common ground, reaching shared understanding, engaging, truly listening and suspending judgment – all crucial for resolving contentious or uncomfortable moments.

1-Day fast-track Option

if time or budget an issue


Difficult Discussions fast-track clinic


 “I feel like you’ve helped me develop more in one day than I would in years of testing the waters myself.” Andy B. High School Mackay



MACKAY Nov 9-10

BRISBANE Nov 26-27


In Dealing with Difficult Discussions, we delve into what’s really going on when talks become tense and try-out ways to establish connection, take the heat out of hard talks and resolve differences mindfully – using our unique 7-stage model and set of easy-to-apply conversation tools that can make a real difference in every challenging situation you face.

ò Download our article for more on  Staying Connected in difficult conversations

Put this 2-day clinic on your to-do list & recharge your conversational leadership toolkit

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, difficult discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

Join us to find out how you can use our 7-Stage Roadmap and set of robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation.

·         Decipher the dynamics of difficult discussions

·         Avoid common mistakes we make when talks gets tough

·         Start a difficult discussion more decisively without raising as much defensiveness

·         Defuse difficult moments and learn how to handle hostility

·         Learn conversational formulas to beat blockers like intentions, blame & assumptions

·         Face up to feelings – the core of difficult discussions – and use them constructively

·         Apply our unique 7-stage model to structure your next difficult discussion


A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

1-Day Tackling TOUGH TALKS fast-track SEPT 16

if 2-day clinic dates not good for you

Review Course Outline… Download Course Flyer Register On-line

Also coming up from The Change Forum…

Mindful Leadership

in Action

Training your brain to improve attention, focus and presence and reduce leader-stress

Rockhampton Sept 7

Mackay Sept 14

Cairns Sept 17

Brisbane Oct 29

Townsville Nov 11

Personal Mastery: Leading with Emotional Intelligence

Learn how use 7 Practices of EI Leaders to lift self-awareness and greater  emotional balance


Brisbane Sept 10-11

Sunshine Coast Nov 24-25

Cairns Dec 7-8


Building Conversational Confidence

Rid yourself of reluctance and say what you have to say in ways that will be heard

Rockhampton Sept 9

Mackay Oct 27

Brisbane Nov 4

Townsville Nov 12

Cairns Nov 13


“Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions.”   Karen P. Trinity Bay SHS

REGISTER NOW On-Line, by Email or Fax

2-Day clinics:  Standard Fee (GST inc):  $825pp…  NFP/Schools $693pp

Spring Savings*… $770 single… 3 places $2200… NFP/Schools: $660pp

1-Day clinics:  Standard Fee (GST inc):  $528pp…  NFP/Schools $451pp

Spring Savings*… $462 single… 3 places $1320… NFP/Schools: $396pp

Register first, pay on invoice…

·         Prices include GST… Discount applies from date of registration

·         Subscribe* each Participant or connect via LinkedIn to be eligible for discount

·         Confirm subscription on registration if not already subscribed or *Subscribe here

·         [On-line removal available any time after attending the event]

·         Payment on invoice within 14 days and at least 10 days prior to attendance

·         Venue: Seagulls Resort Townsville; other CBD venues advised on registration

·         Inclusions: lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe

All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·         Solid learning in a safe, small group environment

·         Practical tools & frameworks for back-at-work action

·         Down-to-earth, hands-on and relevant

·         Comprehensive, easy-to-follow self-coaching guides

·         Serious fun and fantastic facilitation

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills  – and please feel free to forward this message to other contacts in your region and broader networks who might want to handle difficult discussions more competently and confidently…


Bill Cropper

Director - The Change Forum

PS: Of course, if you don’t want to receive further information, articles or updates about our range of  professional development offerings, please see the remove option at the bottom of this email.

Bill Cropper - Director






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