Dealing with Difficult Discussions

presented by

Bill Cropper
Director - The Change Forum


Sept 1-2


...also our 1-day fast-track Tackling TOUGH TALKS: JULY 17

tools & tips to cope more confidently with contentious conversations...


Hi – Bill Cropper here with a reminder that there are still several discount places available at our 1-day Tackling TOUGH TALKS fast-track clinic in TOWNSVILLE JULY 17 (also CAIRNS JULY 16, MT ISA OCT 21) for those who can’t find time for our full 2-day Dealing with DIFFICULT DISCUSSIONS clinic which is coming up in TOWNSVILLE Sept 1-2 (Sunshine Coast Uni July 29-30, CAIRNS August 13-14, Brisbane Aug 18-19).

And for those whose particular challenges are performance conversations, our 1-day master class POSITIVE PERFORMANCE Conversations is coming up in TOWNSVILLE AUGUST 12…

ò See my latest article on some ways to navigate through difficult discussions in Ten Top Tips to Tackle Tough Talks


All teams have difficult moments, times we have to confront issues when people disagree over priorities, cross lines,  ignore rules, don’t do what they promise, or behave in ways that upset the team or destabilise morale. Are any of these situations bugging you at the moment?

Take the heat out of hard talks with the help of our unique 7-stage model and a set of easy-to-use conversation tools for navigating your way round troublesome topics a make every challenging situation you’re likely to face a bit more manageable.

For other locations, dates and courses, see our updated on-line Course Calendar. If you want to run a Difficult Discussions clinic in-house or want more information on our Conversational, Emotional Intelligence, Culture Change or Working Better Together programs, just call me on 07-4068 7591 or enquire on-line

And please pass this message on to colleagues and other contacts in your networks who might be keen to get better at handling difficult discussions more competently and confidently...  Cheers, Bill

Review Course Outline…   Download Course FlyerDetails & Fees below

“I wanted to feel confident dealing with sensitive matters - this workshop gives you tools so you feel equipped to handle a variety of difficult conversations. I feel like you’ve helped me develop more in one day than I would in years of testing the waters myself.” Andy B. Mackay Regional High School


I’ll also be back in Tropical North Queensland soon after with a few of our most popular leadership coaching clinics…

Also coming up from The Change Forum…

Extend your existing EI leadership capabilities with…

Mindful Leadership

in Action

Training your brain to improve attention, focus and presence and reduce leader-stress

Brisbane July 27-28

CAIRNS Sept 17


Take a frank, fact-based and solutions focused approach to…


Positive Performance Conversations

Tackle poor performance & deliver difficult feedback positively and constructively with confidence



MT ISA Oct 22

Steps and tools to overcome toxicity and help teams in...  

Creating Constructive Cultures

Renovating your culture to improve organisation health, behaviour and performance


Brisbane Oct 23

Mt ISA Oct 20


Dealing with Difficult Discussions and its fast-track companion, Tackling TOUGH TALKS take you through our unique 7-stage model that explores the dynamics behind difficult discussions and equips you with robust, easy-to-use tools to help you practise a more methodical, step-by-step approach to resolving differences when talks get tense and feelings get fractious.  In a safe environment, you’ll learn how to:

·       Decipher the dynamics of difficult discussions

·       Work out what’s going wrong in your difficult discussions

·       Identify common mistakes we make &  how to avoid them

·       Deploy our 7-stage model to plan and structure difficult discussions

·       Raise tough topics without raising so much defensiveness

·       Reduce tension & take the heat out of difficult moments

·       Face up to feelings – core of difficult discussions

·       Use formulas to beat discussion blockers like blame

·       Start and finish well to resolve issues and repair relationships


"I wanted to handle my own - and other's reactions - better during difficult discussions. This course was excellent and very useful with a good presenter and good tools to help me manage difficult situations. It was well structured and the guidebook is a great tool for reference and further learning." Robyn R Transport & Main Roads

Course Features you’ll find useful...

·       Bring along and re-script your own difficult discussion cases to work on

·     Take-away a full version of our 100-page self-coaching guide with lots of tools and tips

·       Do the Difficult Discussions Scorecard based on our 7-stage model

·       Try-out selected tools and approaches to build confidence for situations back-at-work

·       Set goals and develop a personal conversation improvement plan



REGISTER NOW On-Line, by Email or Fax…  

Attend with a Friend & Save… Multiple Places for less…

Standard 2-Day Fee (GST inc):  $825…  NFP/Schools $693 

Discount:* General $770 single or 2 places $1496… NFP/Schools: $660pp

Standard 1-Day Fee (GST inc):  $495…  NFP/Schools $451 

Discount:* General $451 single or 2 places $858…  NFP/Schools: $410pp

* Discounts apply for Past Participants, Mail-List Members & LinkedIn Connections

* Subscribe here  OR Arrange participant subscription on registration


Register first, pay on invoice

·        Prices include GST… Discount applies from date of registration – *Subscribe here

·        Validated email address or LinkedIn connection for Participant required to secure discount

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Rydges Tradewinds Hotel Cairns

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe


Preview tips on difficult discussions, performance conversations, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at

Look forward to working with you on honing your tough-talk skills  – and please pass this messages on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Look forward to working with you on improving your difficult discussion skills…

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.




Bill Cropper

Director - The Change Forum


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

  >>> Why not let others know... Please forward to colleagues and friends                                                   >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                              >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add to your approved senders list <<<

© The Change Forum 2015 | W: | E: | T: +61-(0)7-40687591