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Dealing with Difficult Discussions
Presented by
Bill Cropper - The Change Forum
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

YES! Still discount places to tune-up your talk tactics!!

Call NOW to Join in… 07-4068 7591



“I wanted to feel confident dealing with sensitive matters - this workshop gives you tools so you feel equipped to handle a variety of difficult conversations. I feel like you’ve helped me develop more in one day than I would in years of testing the waters myself.” Andy B. Mackay Regional High School

Also… CAIRNS Aug 13-14

BRISBANE Aug 18-19  TOOWOOMBA Aug 24-25


Top up your leadership kit with a roadmap and tools to help you

resolve differences more mindfully

CALL 4068 7591… Register On-line or by Email or Fax


Do you want to deal with disruptive emotions and stay calm, cool and collected?

All teams have difficult moments, times we have to confront issues because people disagree over priorities, cross lines, ignore rules, don’t do what they promise, or behave in ways that upset the team or destabilise morale. Are any of these situations bugging you at the moment?

Or perhaps you find yourself feeling anxious, dissatisfied, exhausted and even distressed when confronted with conversational challenges like these… wondering ‘what went wrong’ and ‘how could I have handled this better!’ [More thoughts on these leader challenges on-line]

ò Read about some ways to navigate your way round troublesome topics in my article Ten Top Tips to Tackle Tough Talks

ò Or better still... Why not JOIN ME for an in-depth 2-day practical exploration of our unique 7-stage model and set of easy-to-use conversation tools that will help take the heat out of hard talks and make every challenging situation you’re likely to face more manageable.

“A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

Review Course Outline… Download Course FlyerRegister as below

Coming up soon…

Positive Performance Conversations

Deliver difficult feedback and inspire

improved performance with consideration and confidence



“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison F, Catholic College Cairns

REGISTER NOW On-Line by Email or Fax or CALL 07-40687591 

Discount Fees* still apply… Multiple Places for less…

Dealing with DIFFICULT DISCUSSIONS 2-Day clinic:

*General $770 single or 2 places $1496… NFP/Schools: $660pp

(Full 2-Day Fee (GST inc):  $825…)


*General $462 single or 2 places $880…  NFP/Schools: $410pp

(Full 1-Day Fee (GST inc):  $528…)


Register first, pay on invoice

·       Prices include GST… Discount applies from date of registration

·       Payment on invoice within 14 days and prior to attendance

·       Discounts* apply when all Registrants agree to be included on our general mailing list.

[On-line removal available any time after attending the event]  *Subscribe here or on registration

·       Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·       Venue: IPL Centre, Sunshine Coast Uni; Watermark Hotel Brisbane; Park Motor Inn Toowoomba

·       Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe


All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·       Solid learning in a safe, small group environment

·       Practical tools & frameworks for back-at-work action

·       Down-to-earth, hands-on and relevant

·       Comprehensive, easy-to-follow self-coaching guides

·       Serious fun and fantastic facilitation

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills  and please feel free to forward this message to other contacts in your region and broader networks who might want to handle difficult discussions more competently and confidently…


Bill Cropper

Director - The Change Forum

PS: Of course, if you don’t want to receive further information, articles or updates about our range of  professional development offerings, please see the remove option at the bottom of this email.

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

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for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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