Recharge your conflict-navigation skills…

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        Presented by BILL CROPPER

      Call, Email or Register On-Line
               Tel: 07-40687591
 You can be a champion at handling difficult discussions!

Cope more comfortably with contentious conversations

Stay calm, even-minded and solution-focused



Join us for an in-depth 2-day tour of tools and steps to help you convert your conversations from caustic to constructive

What are YOU like in Difficult conversations? Try our quick Quiz

 “A very beneficial and worthwhile day I’d recommend to anyone who has to handle difficult conversations as part of their role. Personally challenging with a good balance between theoretical background and practical application with a comprehensive and well-set out guide full of tools that will be of great use”

Warwick S.–School Principal

Have a particular tough talk you’d like help with one-on-one?

 Easter Top-Up! Register by April 21 to

ADD a Free personal phone-coaching session* post-workshop

We all need ways to handle hard talks. And it can be hard work at times.

Also still MAY Places…

We like to think we can do it with a bit of balance, in a way that clarifies understanding, resolves issues and restores relationships. Yet fewer of us manage to achieve this with the composure we’d like!

Dealing with Difficult Discussions delves into what’s really going on when talks get tense.  It tests out ways to take some of the heat out of hard talks and resolve differences mindfully, using a unique 7-Stage Roadmap and easy-to-apply conversation tools that can really make a difference in most challenging conversational situations you face.

Usually, the last thing we feel like doing in a difficult discussion is connecting with the other person

…especially if they (or you) are busily disconnecting by being blaming, disapproving, acrimonious or even abusive. But that’s often exactly what’s needed: finding common ground, reaching shared understanding, truly listening, being curious and suspending judgment – all crucial connectors for resolving contentious or uncomfortable moments.

>>> Read more about Staying Connected in difficult conversations...

Positive Performance Conversations

How to use future-focused conversations to encourage & support





Mindful Leadership in Action

Every-day actions to apply focus, presence & attention to re-balance your leadership and manage stress




7 Practices of EI Leaders

Refresh your capacity to better manage yourself and connect more effectively with the people you lead

TOOWOOMBA April 18-19


Don’t let conversational challenges cloud your leadership progress

Increase your chances of achieving more constructive outcomes with our set of simple-to-use tools and proven process!

“Well worth it. Glad I attended. Beneficial to reflect on how to raise difficult issues and reach resolutions. Learning practical and proven tools relevant to ‘real life’ situations very empowering.” Hamish T. Reef HQ

YES! Register me NOW!

…or Enquire about an in-house program for your leader group or team

Individual and small group coaching on request

For other programs & dates check our on-line Course Calendar for updates

What can I expect at Dealing with Difficult Discussions?

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, Difficult Discussions erode relationships, detract from performance, multiply misunderstanding and turn teams toxic.

This highly-regarded 2-day clinic explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to taking the heat out of hard talks and convert destructive confrontation into constructive conversation.

No role plays… Just real tools practise using your own test-case! 

·       Decipher the dynamics of difficult discussions

·       Avoid common mistakes we make when talks gets tough

·       Start a difficult discussion more decisively without raising as much defensiveness

·       Defuse difficult moments and learn how to handle hostility

·       Learn conversation formulas to beat blocks like intentions, blame & assumptions

·       Face up to feelings – the core of difficult discussions – and use them constructively

·       Apply our unique 7-stage model to structure your next difficult discussion

Review Course Outline Download Course Flyer 2-Day Clinic Fees below

“Fantastic and very beneficial. The course provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference. Thanks again for a great 2 days.” Jamie K, Community Housing

REGISTER NOW On-Line or by Email

cid:image013.png@01D27CA6.0F35DFD0Easter Top-up! If you Register by April 21 you can ADD

a Free personal phone-coaching session* post-workshop – Value $250!


Subscribe* and pay less…  Come along with a colleague and save more!

2-DAY Clinics: [ Full Fee (GST inc) $1100 ]

           General*:        Single $990 or save more with just $1760 for 2…

           NFP/Schools*: Single $825 or save more with just $1540 for 2…

1-DAY Clinics: [ Full Fee (GST inc) $660 ]

           General*:        Single $550 or save more with just $1045 for 2…

           NFP/Schools*: Single $495 or save more with just $935 for 2…          

Register first, pay on invoice…

·        *Free phone Coaching session to be booked within 14 days after workshop and held within 30 daysa 45 minute session themed around handling difficult discussions – Value $250

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Waterfront Hotel Diddillibah Maroochydore; other CBD venues advised on registration

·        Timing: 9.00am – 4.30 pm Day 1 & 8.30 am – 4.30 pm Day 2

CALL 07-4068 7591… Register On-line or EMAIL completed Form

Subscribe or Connect for updates and free downloads

YES! All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate this program or one of our many clinics into your teambuilding or leadership development initiatives, contact us direct or through our on-line enquiry form to discuss ways we can help.

Review outlines of our full range of leadership, culture change and teambuilding clinics in The Change Forum Course DirectoryBackground Articles, Newsletter back-issues and informational FactFiles are available for free download to subscribers to our website.  Regular updates to our schedule of public programs posted to our on-line course Calendar.

Look forward to working with you or your staff at one of our practical, down-to-earth clinics – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.


Bill Cropper

Director - The Change Forum

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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