Title: Dealing with Difficult Discussions - Description: Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

…a conversation skillset every leader needs


Top up your leadership kit with a roadmap and tools to help you

face up to hard conversations with confidence

“I think everyone should attend a PD like this one… Gives you tools so you feel more equipped to handle a variety of difficult discussions...Helped me develop more in a day than I would have in years of testing the waters myself.” Andy B, Mackay Northern Beaches SHS

CALL 4068 7591… Register On-line… or by Email or Fax

Other Programs & Dates in our On-line Course Calendar


Do you want to deal with disruptive emotions and stay calm, cool and collected?

Every leader needs to be able to manage confrontation – and confidently, mindfully and skilfully does best!  Challenging and contentious conversations arise all too often and they test even the best of us – leaving us feeling anxious, dissatisfied, exhausted and even distressed… wondering ‘what went wrong’ and ‘how could we have handled this better!’ [More thoughts on these leader challenges in our article ‘Dread of Dissension]

Take the heat out of hard talks and resolve differences more mindfully with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face and greatly benefit your leadership success.

Places still available in ROCKHAMPTON for our next “Dealing with DIFFICULT DISCUSSIONS” clinic on MARCH 10-11… Come along and try out these tools for yourself… Course Outline follows, Register on-line or CALL us on 07-4068 7591.


…Or Reserve your place at our Next ROCKHAMPTON Clinics…

Mindful Leadership in Action – March 23

The Emotionally Intelligent Leader – April 23

Positive Performance Conversations – April 24


“Dealing with Difficult Discussions” unpacks what’s really going on when talk becomes tense and feelings get fractious and lets you try out some new ways you can prepare yourself for taking the heat out of hard talks.  What’s a difficult discussion for you? What do you do when contention, dissension or disruptive behaviour are getting out of hand?

We take you on a memorable journey over 2 very full days through a unique 7-stage model with robust, easy-to-use tools that can help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively. The clinic offers a safe environment aimed at building your confidence as well as your conversation toolkit you’ll learn how to:

·       Decipher the dynamics of difficult discussions

·       Work out what’s going wrong in your difficult discussions

·       Identify common mistakes we make &  how to avoid them

·       Rehearse our unique 7-stage model for difficult discussions

·       Raise tough topics without raising so much defensiveness

·       Reduce tension & take the heat out of difficult moments

·       Face up to feelings – core of difficult discussions

·       Use formulas to beat discussion blockers like blame

·       Deal more confidently with difficult conversations

·       Start and finish well to resolve issues and repair relationships


“A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

Course Features:  Take-away a 100-page 2nd edition of our self-coaching guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with difficult discussions and work on re-scripting your own cases. Do our Difficult Discussions Scorecard based on our 7-stage model to set goals and develop a conversational improvement plan.  [Outline and registration on-line]

Is this right for you? Difficult discussions come in all shapes and sizes. This clinic benefits anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

“Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions.”   Karen P. Trinity Bay SHS



REGISTER NOW On-Line or by Email or Fax…  

Register first, pay on Invoice…

Regular reduced rates Schools & NFP orgs…

Mates Rates for March…

2-Day Clinic (GST inc):   $770 single… 2 places $1452…   NFP/Schools $660

1-Day Clinic (GST inc)$473 single… 2 places $880…  NFP/Schools $410

·        Prices include GST… Discount subject to prompt payment as invoiced

·        Fixed discount rate for Schools/NFP orgs

·        Payment on Invoice within 14 days and prior to attendance

·        Venue: Centrepoint Motor Inn, Rockhampton; other CBD Venues advised on registration

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day


Register ON-Line  FAX/EMAIL completed Form…  or CALL 07-4068 7591…


All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·        Solid learning in a safe, small group environment

·        Practical tools & frameworks for back-at-work action

·        Down-to-earth, hands-on and relevant

·        Comprehensive, easy-to-follow self-coaching guides

·        Serious fun and fantastic facilitation

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills  and please feel free to forward this message to other contacts in your region and broader networks who might want to handle difficult discussions more competently and confidently…

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



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for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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