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The Change Forum

Leadership happens one conversation at a time...

Dealing with Difficult Discussions

...convert destructive discussions into constructive confrontation...

Townsville – October 29-30

Brisbane Nov 1-2, Cairns Nov 8-9

Positive Performance Conversations

...taking a positive approach to poor performance...

Townsville – November 21  

Rockhampton Oct 22, Brisbane Nov 16, Cairns Nov 28

Leading through Conversations

...7 Principles for mastering the art of constructive conversation...

Brisbane – December 6-7

Spring Savings offer…  Call, Email or Register On-line

Bill Cropper – Director

All Change Forum programs delivered IN-HOUSE and can be tailored to particular leadership or team development needs.

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Why not start a conversation with us about your conversational leadership culture and ways to improve it? Call, email or enquire on-line at:

Tel: 07- 4068 7591

Tools to make conversations more constructive & tough talks more trouble-free …

Also coming up in TOWNSVILLE soon

Emotional Intelligence clinics for Leaders & Teams

The EI LEADER – Nov 14    Social Intelligence: EI in TEAMS – Nov 27

The calibre of a leader’s conversations is a telling indicator of the performance culture of their workplace and a key element in the effective functioning of any team...

Conversations count for leadership success. Your ability to conduct constructive conversations is an indispensable leadership tool – it’s vital to your success!  Many leadership dilemmas hark back to habits of talk that obstruct constructive conversation-making.  [More in our FactFile on Constructive Conversations]

Dealing with difficult discussions is the toughest test of a leader’s conversational capabilities. How well leaders face up to hard talks to resolve differences, repair relationships and reach improved understandings is a true yard-stick of constructive work cultures.  [Read more on-line in our FactFile on  Difficult Discussions]

Tackling poor performance as most leaders will tell you, is one of the most widely feared species of difficult discussions. Despite the fortunes organisations spend on performance management systems, there’s a widespread, well-known reluctance amongst managers to raise hard issues or tackle difficult performers...

Here’s three leader coaching clinics coming to Cairns and other regional Queensland centres soon, that can boost your conversational confidence...

Register ON-LINE or use the attached Flyer


“Dealing with Difficult Discussions really hit the mark with me – well structured, worthwhile, easy to understand and apply in real life.” Lisa Cochrane – Queensland Police


“A thoroughly engaging and dynamic training session, full of great information, tools and strategies to assist in any and all difficult discussions..” Amura Blair – EWOQ



TOWNSVILLE October 29-30  Cairns Nov 8-9  Brisbane Nov 1-2

Challenging, confronting or contentious conversations are something every leader could learn to handle better.  This 2-day practical clinic equips you with a robust set of easy-to-use tools to navigate your way through those troublesome moments more confidently and convert destructive discussions into constructive conversations.  Topics and tools we cover in this clinic include...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions



5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation


Positive PERFORMANCE Conversations

TOWNSVILLE Nov 21  Rockhampton Oct 22 Brisbane Nov 16 Cairns Nov 28

Take a solution-focused approach to make tough performance conversations that little bit easier, and the feedback you have to give more ‘sayable’ and ‘hearable’. This 1-day practice-based program takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling - saying what you need and why they need it too

·         Reframing - putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions


“Leading through Constructive Conversations was great! Thoroughly enjoyable, challenging and insightful. The guidebook has become my “bible” !’m constantly referring to it. Hellen Lund – Queensland Health


“Very positive and useful, with a good variety and balance of input, practising and giving feedback. Strategies for skillful discussion and dialogue were well role modelled” Roslyn Parkes –Coorparoo Secondary College


Leading through CONSTRUCTIVE Conversations

BRISBANE December 6-7  Email your Interest for Townsville clinic 2013

Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build a sense of harmony and collaboration. This must-do intensive coaching clinic centres on 7 essential principles for more powerful, penetrating and constructive conversations that will heighten your conversational awareness, strengthen your capacity for conversational leadership and equip you with a set of easy-to-learn tools that will boost your ability to conduct more effective conversations in a range of different settings.  Topics and tools in this 2-day clinic cover...

·         Grasping the conversational nature of leadership

·         Applying 7 Principles for Constructive Conversations

·         Turning from Debate to Dialogue: Discussion continuum

·         Exploring conversational assumption-making

·         Using perceptual Positions & precision questions

·         Connecting with others in 2nd position

·         Balancing your say with hearing their say

·         Being persuasive: assert yourself positively

·         The 5-P Model of more Skillful Discussion

·         Goal setting - Conversational Coaching Scorecard

Register ON-LINE or use the attached Flyer


All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work


The Change Forum FactFiles and seasonal E-NEWZine available for download on-line – topical tips, tool extracts and articles on subjects included in our coaching clinics.


Register NOW on-line, by email or fax…

2-day clinics just $680 pp plus GST [$600+GST Schools/NFP]**

1-day clinic just $400 pp plus GST [$370+GST Schools/NFP]**

Lunch, refreshments and comprehensive self-coaching Guidebook included.

Register on-line or use the form in the course Flyer

**Discount applies for registrations received by 10 October then standard discounts apply. Payment on Invoice within 14 days & prior to attendance; CBD Venues confirmed on registration. Timing 8.30 am to 4.30 pm each day.)

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (All GST Inc)

• $770 / $473 single

• $660 / $429 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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