Conversational mastery key to connect with your team
Dealing with Difficult Discussions
...convert destructive discussions into constructive confrontation...
Brisbane – MARCH 13-14
Toowoomba April 29-30, Hervey Bay May 30-31
Positive Performance Conversations
...taking a positive approach to poor performance...
Brisbane – APRIL 18-19
Toowoomba March 12
...7 Principles for mastering the art of constructive conversation...
Brisbane – MAY 9-10
Call, Email or Register On-line
Designed & Presented by
All Change Forum programs available IN-HOUSE tailored to your leadership, team or culture change needs.
The Change Forum is an approved Queensland Health provider for
Leadership Development, Coaching and Culture Change Services
Call, email or enquire on-line at:
Tel: 07- 4068 7591
Tools to make conversations more constructive & tough talks more trouble-free …
The calibre of a leader’s conversations is a telling indicator of the performance culture of their workplace and a key element in the effective functioning of any team...
Conversations are the key to building better connections. Casual, crucial or contentious, they’re the cement that holds teams together and connects us to others. Many leadership dilemmas hark back to habits of talk that obstruct constructive conversation-making. Your ability to connect through constructive conversations is an indispensable leadership tool that can really count when it comes to your success! [More in our FactFile on Constructive Conversations]
Dealing with difficult discussions is the toughest test of a leader’s conversational capabilities. How well leaders face up to hard talks to resolve differences, repair relationships and reach improved understandings is a true yard-stick of constructive work cultures. Difficult Discussions
Tackling poor performance as most leaders will tell you, is one of the most widely feared species of difficult discussions. Despite the fortunes organisations spend on performance management systems, there’s a widespread, well-known reluctance amongst managers to raise hard issues or tackle difficult performers...
These three highly beneficial leadership coaching clinics coming to Brisbane and regional Queensland centres, can boost your conversational confidence and open the way for creating better connections, building trust and inspiring superior performance from your team...
“Dealing with Difficult Discussions really hit the mark with me – well structured, worthwhile, easy to understand and apply in real life.” Lisa Cochrane – Queensland Police
“A thoroughly engaging and dynamic training session, full of great information, tools and strategies to assist in any and all difficult discussions..” Amura Blair – EWOQ
BRISBANE MARCH 13-14 Toowoomba April 29-30, Hervey Bay May 30-31
Challenging, confronting or contentious conversations are something every leader could learn to handle better. This 2-day practical clinic equips you with a robust set of easy-to-use tools to navigate your way through those troublesome moments more confidently and convert destructive discussions into constructive conversations. Topics and tools we cover in this clinic include...
· Dynamics of difficult discussions and how to use this to structure your talk
· Common mistakes we make when talk gets tough and how to avoid them
· Starting a difficult discussion more decisively and avoiding defensiveness
· 3-part structure of all difficult discussions
· Try out tips to defuse difficult moments
· Conversational formulas to beat blocks like blame & assumptions
· Facing up to feelings and using them constructively
· Unique 8-stage model for dealing with difficult discussions
5 reasons to choose a Change Forum coaching clinic...
x Solid learning in a safe, small group environment
x Practical tools & frameworks for back-at-work action
x Down-to-earth, hands-on and relevant
x Comprehensive, easy-to-follow self-coaching guides
x Serious fun and sound facilitation
BRISBANE April 18-19 Toowoomba March 12
Take a solution-focused approach to make tough performance conversations that little bit easier, and the feedback you have to give more ‘sayable’ and ‘hearable’. This 2-day (or 1-day fast-track) practice-based program takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:
· Structuring – the 5 Footings and Frameworks to follow
· ‘De-vaguing’ – being specific about dissecting performance issues
· Handling defensiveness - anxiety and other high-pitched emotions
· Giving Feedback – that is clear, frank and fact-based
· Anticipating – objections, excuses, justifications and downplays
· Levelling - saying what you need and why they need it too
· Reframing - putting negative performance issues across positively
· Focusing – keeping on track and finding solutions
· Coaching – getting commitment to goals and actions
“Leading through Conversations was great! Thoroughly enjoyable, challenging and insightful. The guidebook has become my “bible” !’m constantly referring to it. Hellen Lund – Queensland Health
“Very positive and useful, with a good variety and balance of input, practising and giving feedback. Strategies for skillful discussion and dialogue were well role modelled” Roslyn Parkes –Coorparoo Secondary College
BRISBANE May 9-10
Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build a sense of harmony and collaboration. This must-do intensive coaching clinic centres on 7 essential principles for more powerful, penetrating and constructive conversations that will heighten your conversational awareness, strengthen your capacity for conversational leadership and equip you with a set of easy-to-learn tools that will boost your ability to conduct more effective conversations in a range of different settings. Topics and tools in this 2-day clinic cover...
· Grasping the conversational nature of leadership
· Applying 7 Principles for Constructive Conversations
· Turning from Debate to Dialogue: Discussion continuum
· Exploring conversational assumption-making
· Using perceptual Positions & precision questions
· Connecting with others in 2nd position
· Balancing your say with hearing their say
· Being persuasive: assert yourself positively
· The 5-P Model of more Skillful Discussion
· Goal setting - Conversational Coaching Scorecard
The Change Forum FactFiles and seasonal E-NEWZines available for download on-line – topical tips, tool extracts and articles on subjects included in our coaching clinics.
Register NOW on-line, by email or fax…
Multiple Registration option available…
(Register by FEB 28 or more than 21 days prior to an event for Early fee)
2-day clinics: $792 single or 2 places $1500 (Full Fee: $858 per person)
[NFP/Schools: $693 single $1320 for 2]
1-day clinics: $473 single or 2 places $895 (Full Fee: $528 per person)
[NFP/Schools: $440 single $850 for 2]
· Prices include GST… Discount applies from date of registration
· Payment on invoice within 14 days and prior to attendance
· Venue: CBD venue confirmed on registration
· Inclusions: Lunch, refreshments and comprehensive self-coaching guide
· Timing: 8.30 am - 4.30 pm each day
Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs. So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.
Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...
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