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Conversational
mastery key to connect with your team Dealing with Difficult Discussions ...convert destructive discussions into constructive
confrontation... Brisbane – MARCH 13-14 Toowoomba April 29-30, Hervey Bay May 30-31 Positive Performance Conversations ...taking a positive approach to poor performance... Brisbane – APRIL 18-19 Toowoomba March 12 ...7 Principles for mastering the art of constructive
conversation... Brisbane – MAY 9-10 Call, Email or Register On-line |
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Designed & Presented by Bill Cropper All
Change Forum programs available IN-HOUSE tailored to your leadership, team or
culture change needs. The
Change Forum is an approved Queensland Health provider for Leadership
Development, Coaching and Culture Change Services Call,
email or enquire on-line at: Tel:
07- 4068 7591 |
Tools
to make conversations more constructive & tough talks more trouble-free … |
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The calibre of a leader’s conversations is a telling indicator of
the performance culture of their workplace and a key element in the effective
functioning of any team... |
Conversations are the key to building better connections. Casual,
crucial or contentious, they’re the cement that holds teams together and connects
us to others. Many leadership dilemmas hark back to habits of talk that
obstruct constructive conversation-making. Your ability to connect
through constructive conversations is an indispensable leadership tool that
can really count when it comes to your success! [More in our FactFile on Constructive Conversations] Dealing with difficult discussions is
the toughest test of a leader’s conversational capabilities. How well leaders
face up to hard talks to resolve differences, repair relationships and reach
improved understandings is a true yard-stick of constructive work cultures.
[Read more on-line
in our FactFile on Difficult Discussions] Tackling poor performance as most leaders
will tell you, is one of the most widely feared
species of difficult discussions. Despite the fortunes organisations spend on
performance management systems, there’s a widespread, well-known reluctance
amongst managers to raise hard issues or tackle difficult performers... These three highly beneficial leadership coaching clinics
coming to Brisbane and regional Queensland centres,
can boost your conversational confidence and open the way for creating better
connections, building trust and inspiring superior performance from your
team... |
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Register ON-LINE or use the attached Flyer “Dealing with
Difficult Discussions really hit the mark with me – well structured,
worthwhile, easy to understand and apply in real
life.” Lisa Cochrane – Queensland Police “A thoroughly engaging and dynamic training session, full of
great information, tools and strategies to assist in any and all difficult
discussions..” Amura Blair – EWOQ |
Dealing with DIFFICULT DISCUSSIONS BRISBANE MARCH
13-14 Toowoomba April 29-30, Hervey Bay May 30-31 Challenging, confronting or contentious conversations are
something every leader could learn to handle better. This 2-day
practical clinic equips you with a robust set of easy-to-use tools to
navigate your way through those troublesome moments more confidently and
convert destructive discussions into constructive conversations. Topics
and tools we cover in this clinic include... ·
Dynamics of
difficult discussions and how to use this to structure your talk ·
Common mistakes
we make when talk gets tough and how to avoid them ·
Starting
a difficult discussion more decisively and avoiding defensiveness ·
3-part structure
of all difficult discussions ·
Try out tips
to defuse difficult moments ·
Conversational formulas
to beat blocks like blame & assumptions ·
Facing up to feelings
and using them constructively ·
Unique 8-stage model
for dealing with difficult discussions |
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5
reasons to choose a Change Forum coaching clinic... x
Solid learning in a safe, small group
environment x
Practical tools & frameworks for
back-at-work action x
Down-to-earth, hands-on and relevant x
Comprehensive, easy-to-follow
self-coaching guides x
Serious fun and sound facilitation |
Positive PERFORMANCE Conversations BRISBANE April
18-19 Toowoomba March 12 Take a solution-focused approach to make tough performance
conversations that little bit easier, and the feedback you have to give more
‘sayable’ and ‘hearable’. This 2-day (or 1-day fast-track) practice-based
program takes you on a carefully plotted, step-by-step tour of 5 essential
Footings and Frameworks to lift your comfort and competence levels and get
better results from performance conversations, particularly difficult ones. Topics
we touch on this ‘reality-based’ clinic include: ·
Structuring – the 5 Footings and Frameworks to follow ·
‘De-vaguing’ – being specific about dissecting performance issues ·
Handling defensiveness - anxiety and other high-pitched emotions ·
Giving Feedback – that is clear, frank and fact-based ·
Anticipating – objections, excuses, justifications and downplays ·
Levelling - saying what you need and why they need it too ·
Reframing - putting negative performance issues across positively ·
Focusing – keeping on track and finding solutions ·
Coaching – getting commitment to goals and actions |
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“Leading through
Conversations was great! Thoroughly enjoyable, challenging and insightful. The
guidebook has become my “bible” !’m constantly
referring to it. Hellen Lund – Queensland Health “Very positive and
useful, with a good variety and balance of input, practising and giving
feedback. Strategies for skillful discussion and dialogue were well role
modelled” Roslyn Parkes –Coorparoo Secondary College |
Leading through CONSTRUCTIVE Conversations BRISBANE May
9-10 Through constructive conversations, leaders inspire, energise
and motivate, set the emotional tone and build a sense of harmony and
collaboration. This must-do intensive coaching clinic centres on 7 essential
principles for more powerful, penetrating and constructive conversations that
will heighten your conversational awareness, strengthen your capacity for
conversational leadership and equip you with a set of easy-to-learn tools
that will boost your ability to conduct more effective conversations in a range
of different settings. Topics and tools in this 2-day
clinic cover... ·
Grasping the
conversational nature of leadership ·
Applying 7
Principles for Constructive Conversations ·
Turning from
Debate to Dialogue: Discussion continuum ·
Exploring
conversational assumption-making ·
Using perceptual
Positions & precision questions ·
Connecting with
others in 2nd position ·
Balancing
your say with hearing their say ·
Being persuasive:
assert yourself positively ·
The 5-P Model
of more Skillful Discussion ·
Goal setting
- Conversational Coaching Scorecard |
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Register ON-LINE or use the attached Flyer All Change Forum clinics include a comprehensive
self-coaching Guidebook to support on-going learning back-at-work The Change Forum FactFiles and seasonal E-NEWZines
available for download on-line – topical tips, tool
extracts and articles on subjects included in our coaching clinics. |
Register NOW on-line, by email or fax… Multiple Registration option available… (Register by FEB 28 or more than 21 days prior to an event for
Early fee) 2-day clinics: $792 single
or
2 places $1500 (Full Fee: $858 per person)
[NFP/Schools: $693 single $1320 for 2] 1-day clinics: $473 single
or
2 places $895 (Full Fee: $528 per person)
[NFP/Schools: $440 single $850 for 2] ·
Prices
include GST… Discount applies from date of registration ·
Payment on invoice
within 14 days and prior to attendance ·
Venue:
CBD venue confirmed on registration ·
Inclusions:
Lunch, refreshments and comprehensive self-coaching guide ·
Timing:
8.30 am - 4.30 pm each day ·
Register on-line or use the form
included in the course Flyer Can we do these clinics
IN-HOUSE? All Change Forum programs can be delivered in-house in
standard format or customised to your needs. So if dates don’t suit or
you’d like to incorporate one of our many clinics into your teambuilding or
leadership development initiatives, why not contact us direct or through our on-line
enquiry form to discuss ways we can help. Your help in networking always
appreciated: Hope to see you at one of these great learning opportunities,
but either way, your help in sharing information about our activities and
programs with staff, colleagues, associates and your wider management, HR and
regional networks is always greatly appreciated... Thank you for your time.
And if you don't want any more news, tips or notices of
upcoming learning events in your local area let us know.
[Link for removal from our circulation list below] Cheers… Bill Cropper Director - The Change Forum |
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