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The Change Forum

Dealing with Difficult Discussions

…practise step-by-step tools to take the heat out of hard talks…

Townsville – October 29-30

The Emotionally Intelligent Leader

~ 1-day fast-track on 7 crucial EI leader practices

Townsville – November 14

Positive Performance Conversations

...taking a positive approach to poor performance...

Townsville – November 21

Social Intelligence: EI in Teams

...1-day work-out on the part EI plays in high-performing teams...

Townsville – November 27

Outlines below… Brochure and Registration on-line

Bill Cropper – Director

All Change Forum programs can be delivered In-House and tailored to suit your particular team or organisation needs.

The Change Forum is an approved Queensland Health provider for Leadership Development, Coaching and Culture Change Services

Call, email or enquire on-line.

Mob: 0429 – 687 513

Tel: 07- 4068 7591

A round-up of our final Townsville coaching clinics for 2012… Discount places still available…

Are women more emotionally intelligent than men?

Find out in our latest E-News Issue#14 on Connectivity

17 informative, fun-filled articles on Social Intelligence  

Download full Issue on-line

Difficult discussions and team dysfunctions are things leaders are expected to take in their stride but it presents most of us with a real test of our Conversational and Emotional Intelligence capabilities...

Emotional Intelligence (EI) is a profoundly enriching life-skill we all need, whether it’s building great teams, being a more connective leader, boosting morale and performance or handling difficult team moments and confronting conversations. [More in our FactFile: Why EI Matters]

Does EI really matter that much? We think it does. Just about everything that happens at work tracks back to EI – or, more often, a lack of it. For instance:

¨  EI helps us stay calm, cool and collected while everyone else runs amok

¨  EI enables us to handle relationships with sensitivity, empathy and humour

¨  EI gives us resilience and determination to persevere in the face of set-backs.

¨  EI helps manage moods, keep destructive emotions at bay and handle hostility

¨  EI is a telling indicator for brilliant teams and great leaders and critical when it comes to dealing with difficult discussions and performance conversations

And that’s where Change Forum coaching clinics come in handy... to build the emotional, social, conversational and team-working capabilities to create more connective leaders, more productive teams and more constructive work cultures.

All courses designed & delivered by Bill Cropper

SPRING Special reduced fee places on offer till OCTOBER 31… Attend with a  friend and pay even less…

Download Brochures through course title links…

Register ON-LINE or use the form in the Flyer


Feedback about Difficult Discussions

“Fabulous! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath,  Qld Health  

“An excellent course of enormous benefit to anyone who supervises /manages staff.” Sandy Walsh – CQIT


[Click Title to download brochure]

Confronting contentious conversations is something every leader could learn to handle better.  Join us for this 2-day practical clinic to unpack what’s actually going on when talk becomes tense and practise a more controlled, step-by-step approach to convert destructive confrontation into constructive conversations. [Read more in our Difficult Discussions FactFile]

Topics and tools we cover in this clinic...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         Structuring a difficult discussion

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like intentions & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions

Feedback about our EI Leader Clinic…

A  very powerful learning opportunity and excellent day appropriately structured and managed – that opened my eyes to just how important EI is in all aspects of working life.” Justine Lawson – Central Queensland University

“It was great. All staff  need to be made aware of the  issues at this level impacting  their ability to be effective leaders. The day drove home why we need to use EI as leaders and was spot-on.” Marisa Pearce – Tablelands Regional Council

The Emotionally Intelligent LEADER TOWNSVILLE NOV 14

[Click Title to download brochure]

A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, job performance. 

Condensed from our 2-day coaching clinic, this 1-day fast-track overviews the 7 practices of emotionally Intelligent leaders and takes you through selected tools to cultivate connectivity and more constructive team relationships.  Topics and tools we cover in this clinic...

·         Master practical tools to manage emotions and use them positively

·         Take-on the role leaders play as emotional care-takers and amplifiers 

·         Tackle tough leadership dilemmas in more emotionally intelligent ways

·         Control emotional hijacks and create a better emotional climate at work

·         Connect better with the people you lead to inspire and motivate them

·         Handle defensiveness and other disruptive emotions in self and others

·         Stock-take your EI leader skills and set practical goals to lift them


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation


Positive PERFORMANCE Conversations – TOWNSVILLE NOV 21

[Click Title to download brochure]

Take a solution-focused approach to make tough performance conversations that little bit easier, and the feedback you have to give more ‘sayable’ and ‘hearable’. This 1-day practice-based program takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness – anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling – saying what you need and why they need it too

·         Reframing – putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions


Feedback about EI in Teams

“A valuable course to develop professionally in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team and individual performance, and tools to identify how in tune you are with your Team EI.”  Francoise Lane - Department of Communities


Social Intelligence: EI in TEAMS  – TOWNSVILLE NOV 27

[Click Title to download brochure]

SETI stands for Social and Emotional Team Intelligence and every team could do with more of it.  It’s the new brain science behind connecting and getting along well with others in teams and research reveals it may account for as much as 40% of team performance. This 1-day work-out for leaders or team-members, tracks through a series of activities based on 10 SETI Dimensions to make your team more functional, connective and cooperative.  Topics and tools we cover in this clinic...

·         Boost your level of social intelligence and emotional awareness

·         Build positive emotional states like resilience, tolerance and respect

·         Measure the emotional temperature of your team

·         Create more cohesion and connectivity in your team

·         Apply 5 keys of team behaviour: likingness, safety, empathy, support, feedback

·         Temper the impact of toxic emotions on team climate

·         Reinforce relationship builders like resonance and rapport


Read more about EI in Teams in our free FactFile on 10 Dimensions for EI Teams


SPRING Registration Special

Valid to OCT 31

2 days: $726pp

1 day:   $462pp

Attend with a friend and pay even less…

Register NOW on-line, by email or fax…

Single discount at 2010 rates… Attend with a friend for even less…

Register by OCTOBER 31

2-day clinic $726 single $1397 for 2  [Schools/NFP $649 single $1254 for 2]**

1-day clinic $462 single   $880  for 2  [Schools/NFP $420 single  $792  for 2]**

Lunch, refreshments and comprehensive self-coaching Toolkit included.

Register on-line or use the form in the course Flyer

**DISCOUNT CODE: TVL1012.  All Fees include GST. Discount applies for registrations received by October 31 then standard discounts apply. Payment on Invoice within 14 days & prior to attendance; Venue: Arcadian Surf Club, The Strand. Timing 8.30 am to 4.30 pm each day.)

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Regular Early Fees

2-Day / 1-Day (All GST Inc)

• $770 / $495 single

• $660 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


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