Do you want to cope more confidently with contentious conversations?

Deal with disruptive emotions and stay calm, cool and collected?

Give your conflict-navigation skills a New Year lift!


ROCKHAMPTON March 10-11   ~   BRISBANE March 25-26

“Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions.”   Karen P. Trinity Bay SHS

Also The Emotionally Intelligent Leader MACKAY FEB 25

~ REGISTER On-line or CALL 07-4068 7591 ~


One major barrier to success in business and happiness in life is our dread of dissension. We go out of our way to avoid difficult or unpleasant situations. Contemplating a confrontation with someone who gets over-emotional, irrational, loud, abusive, bullying or goes to tears and recrimination, is enough to put most of us off. And there’s still the other person we have to deal with!

Learning how to have difficult conversations boosts your confidence, self-awareness and sense of control, at the same time as unclogging relationship blocks, resolving outstanding issues and clarifying understandings. The choice is simple. Either we can avoid difficult discussions entirely, handle them poorly or work on handling them well. And it’s the latter that our Dealing with Difficult Discussions clinics help you do better. 

Read our full article on the Dread of Dissension on-line and see below how our Dealing with Difficult Discussions and EI Leader clinics can help refresh your leadership approach in 2015

Also in MACKAY FEB 25

The Emotionally Intelligent Leader

What do you do when confronted with contention or disruptive behaviour?

Explore crucial EI Leader practices to help you manage emotions more mindfully

and connect more comfortably with the people you lead

1-Day fast-track clinic for busy leaders

Review Course Outline   Download Course Flyer   1-Day Clinic Fees as below

What’s Dealing with Difficult Discussions about?   …a roadmap and tools to navigate your way through troublesome topics and resolve differences constructively.  Coping with contentious conversations is something we all need to do better.  Difficult discussions cause so much conflict and stress in workplaces. Poorly handled, they detract from performance, erode work relationships, misunderstandings multiply, trust deteriorates, productivity plummets and teams turn toxic.

This focused 2-day clinic explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use discussion tools to help you navigate your way through those troublesome moments more confidently and unpack what’s really going on when talk becomes tense and feelings get fractious.  Practise a more controlled, step-by-step approach to taking the heat out of hard talks and convert destructive confrontation into constructive conversation.  Topics we cover help you:

·        Decipher the dynamics of difficult discussions and use this to structure your talk

·        Identify common mistakes we make when talks gets tough and how to avoid them

·        Start a difficult discussion more decisively without raising as much defensiveness

·        See the 3-part structure of all difficult discussions

·        Try out tips to defuse difficult moments

·        Learn conversational formulas to beat blockers like intentions, blame & assumptions

·        Face up to feelings – the core of difficult discussions – and use them constructively

·        Rehearse our unique 7-stage model for dealing with difficult discussions

“Fantastic and very beneficial. The course provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days, and the workbook is fantastically detailed – very handy for future reference. Thanks again for a great 2 days.” Jamie K Access Community Housing

Review Course Outline…   Download Course Flyer  2-Day Clinic Fees as below


REGISTER NOW On-Line or by Email or Fax…  

Register 14+ Days ahead to secure best discount fee

Regular reduced rates Schools & NFP orgs…

Register first, pay on Invoice

Rate Special to Welcome 2015…

2-Day Clinic (GST inc):   $740 to Feb 11… Then $770 to Feb 25…   NFP/Schools $660

1-Day Clinic (GST inc)$440  to Feb 11… Then $473 to Feb 25…  NFP/Schools $410

·        Early Fees: 2 Discount levels apply: Register more than 14 days prior for less.

·        Fixed discount rate for Schools/NFP orgs

·        Group Discounts for 5 or more considered on request

·        Payment on Invoice within 14 days and prior to attendance

·        Venue: South’s Leagues Club Mackay; Other CBD Venues advised on registration

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day


Register ON-Line  FAX/EMAIL completed Form…  or CALL 07-4068 7591…

All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·        Solid learning in a safe, small group environment

·        Practical tools & frameworks for back-at-work action

·        Down-to-earth, hands-on and relevant

·        Comprehensive, easy-to-follow self-coaching guides

·        Serious fun and fantastic facilitation

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to seeing you or your staff at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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