DIFFICULT Conversations CAN be less stressful…

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             The Change Forum
Learning Solutions for Leadership & Change

HERVEY BAY Leadership Clinics

facilitated by Bill Cropper

Dealing with Difficult Discussions

HERVEY BAY May 30-31

BRISBANE July 26-27 ~ TOOWOOMBA Aug 4-5

“Real, practical, proven tools relevant to ‘real life’… very empowering” Hamish T, Environmental Agency



Positive Performance Conversations


BRISBANE June 10 ~ SUNSHINE Cst June 13 ~ TOOWOOMBA July 20

“Thought provoking and practical… a tangible and engaging program” Trish K, USQ


Still Hervey Bay places at these popular toolkit clinics to show you

How to deal with contention, conflict and poor performance

with more calm, composure and roadmaps to follow…


Reserve your place On-line or CALL 07-4068 7591



What’s Dealing with Difficult Discussions about?

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, Difficult Discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

Put this 2-day clinic on your to-do list! It explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation. 

·       Decipher the dynamics of difficult discussions

·       Avoid common mistakes we make when talks gets tough

·       Start a difficult discussion more decisively without raising as much defensiveness

·       Defuse difficult moments and learn how to handle hostility

·       Learn conversation formulas to beat blocks like intentions, blame & assumptions

·       Face up to feelings –the core of difficult discussions–and use them constructively

·       Apply our unique 7-stage model to structure your next difficult discussion

“Fantastic and very beneficial. The course  provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference . Thanks again for a great 2 days.” Jamie K, Community Housing

Review Course Outline Download Course Flyer 2-Day Clinic Fees as below

…In-team and small group coaching on request...

ò Read about getting difficult conversations off to a Better Start


What’s Positive Performance Conversations about?

Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers.  We say things that get staff off-side by putting things in negative ways. They get defensive and either retreat or retaliate.

This course works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal more competently and comfortably with difficult performers and make hard performance conversations easier. 

·       Tackle tough performance conversations in more positive ways

·       Structure your conversation better with our 5 Footings and Frameworks model

·       Start conversations firmly keeping it neutral & fact-based

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness – anxiety and other high-pitched emotions

·       Anticipate objections, excuses, justifications and downplays

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. As supervisor of a large team, I was looking for simple tools to assist me to have difficult performance conversations. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tools-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.”  Trish K  University of Southern Queensland

Review Course Outline…   Download Flyer…  1-Day Clinic Fees as below


For other programs & dates check our on-line Course Calendar for updates



REGISTER NOW On-Line, by Email or Call 07-4068 7591

Safe, small group environment… 2 Clinics or 2 Places for less…

~ Rates apply for paid Registrations received by 30 JUNE ~


2-DAY Clinics:         [Full Fee (GST inc):  $880 standard, $770 schools/NFP]

          Subscribers*:    Single $792 or $1540 for 2

          NFP/Schools*:   Single $693 or $1365 for 2

1-DAY programs:   [Full Fee (GST inc):  $550 standard, $495 schools/NFP]

           Subscribers*:   Single $484 or $925 for 2

           NFP/Schools*:  Single $440  or $840  for 2


Register first, pay on invoice…

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Venues: Hervey Bay Neighbourhood Centre; other CBD venues advised on registration

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form

Connect http://www.thechangeforum.com/Email/images/linkedin.png or Subscribe


All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to seeing you or your staff at one of these unique, highly-regarded clinics – and please feel free to forward this message on to others you know who’d be keen to handle difficult discussions more comfortably and make conversations with difficult performers a little less tortuous for them and a fair bit easier for themselves.  


Bill Cropper

Director - The Change Forum


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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