Presented by BILL CROPPER

      Call, Email or Register On-Line
               Tel: 07-40687591
Do you want to handle troublesome topics & difficult performers

with more composure, poise and confidence? 

Here’s two coaching clinics to help...


HERVEY BAY April 29  ~  BRISBANE April 13

Also… Brisbane May 3, Sunshine Cst June 13, Toowoomba June 17


Dealing with Difficult Discussions

HERVEY BAY May 30-31 ~ BRISBANE April 14-15

Also… Sunshine Coast May 16-17

…in-team and small group coaching on request...

For other locations, dates & courses see our on-line Course Calendar

Reserve your place On-line or CALL 07 4068 7591

ò Read about getting difficult conversations off to a Better Start

What’s Dealing with Difficult Discussions about?

Brisbane April 14-15, Sunshine Coast May 16-17, HERVEY BAY May 30-31

Cairns April 21-22, Mackay May 5-6, Townsville June 6-7

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, Difficult Discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

Put this 2-day clinic on your to-do list. It explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation. 

·       Decipher the dynamics of difficult discussions

·       Avoid common mistakes we make when talks gets tough

·       Start a difficult discussion more decisively without raising as much defensiveness

·       Defuse difficult moments and learn how to handle hostility

·       Learn conversation formulas to beat blocks like intentions, blame & assumptions

·       Face up to feelings – the core of difficult discussions – and use them constructively

·       Apply our unique 7-stage model to structure your next difficult discussion

“Fantastic and very beneficial. The course  provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference . Thanks again for a great 2 days.” Jamie K, Community Housing

Review Course Outline Download Course Flyer 2-Day Clinic Fees as below

Also coming up from The Change Forum…

Extend your existing EI leadership capabilities with…

Mindful Leadership

in Action

Training your brain to improve attention, focus and presence and reduce leader-stress

Bundaberg Apr 22

Sunshine Cst May 23

Brisbane June 3

Mackay Apr 15

Use emotions more positively to lead, connect, inspire and deal with disruptive behaviour

Personal Mastery: Leading with Emotional Intelligence

Learn how use 7 Practices of EI Leaders to lift self-awareness and greater  emotional balance


Cairns Apr 14-15

Sunshine Coast May 2-3

Brisbane June 15-16

Hervey Bay Jul 20-21

Overcome anxiety and

speak with more influence


Building Conversational Confidence

Rid yourself of reluctance and say what you have to say in ways that will be heard

Brisbane April 12

Rockhampton May 18

Mackay May 27

Hervey Bay June 8

…Enquire about an in-house program for your leadership groups and teams…

What’s Positive Performance Conversations about?

Brisbane April 13 & May 3, HERVEY BAY April 29,

Rockhampton May 31, Maroochydore June 13, Toowoomba June 17

Cairns April 18, Townsville April 21, Mackay June 21

Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers.  We say things that get staff off-side by putting things in negative ways. They get defensive and either retreat or retaliate.

This course works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal more competently and comfortably with difficult performers and make hard performance conversations easier. 

·       Tackle tough performance conversations in more positive ways

·       Structure your conversation better with our 5 Footings and Frameworks model

·       Start conversations firmly keeping it neutral & fact-based

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness – anxiety and other high-pitched emotions

·       Anticipate objections, excuses, justifications and downplays

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. As supervisor of a large team, I was looking for simple tools to assist me to have difficult performance conversations. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tool-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.”  Trish K  University of Southern Queensland

Review Course Outline…   Download Flyer…  1-Day Clinic Fees as below

REGISTER NOW On-Line, by Email or Call 07-4068 7591

Small group environment… Attend with a friend for less…

Standard 2-Day Fee (GST inc):  $850…  NFP/Schools $726

2-Day Clinic discounts:* Standard: $792 single or 2 places $1540

                                        NFP/Schools: $693pp or 2 places $1353

Standard 1-Day Fee (GST inc):  $528…  NFP/Schools $451

1-Day Clinic discounts:* General $495 single or 2 places $924

                                                NFP/Schools: $440pp or 2 places $847

Register first, pay on invoice…

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Venues: Wellington Apartment Hotel E. Brisbane; other CBD venues advised on registration

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form

Connect or Subscribe

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to seeing you or your staff at one of these unique, highly-regarded clinics – and please feel free to forward this message on to others you know who’d be keen to handle difficult discussions more comfortably and make conversations with difficult performers a little less tortuous for them and a fair bit easier for themselves.  


Bill Cropper

Director - The Change Forum


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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