Title: Dealing with Difficult Discussions - Description: Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

…take the heat out of hard talks

and resolve differences more mindfully



…Also coming up in HERVEY BAY…

Positive Performance Conversations – JUNE 10

Leading with Emotional Intelligence – July 17-18

Other Dates and Programs – see our 2014 Course Calendar


Hi – Bill Cropper here with a reminder we’ll be on our way back to the Fraser Coast soon with a few of our most popular leadership coaching clinics – “Dealing with DIFFICULT DISCUSSIONS” 2-day clinic is coming up in HERVEY BAY on MAY 8-9… followed by a 1-day “POSITIVE PERFORMANCE Conversations” Master Class on JUNE 10 and a must for every leader, our 2-day “Personal Mastery: Leading with EMOTIONAL INTELLIGENCE” JULY 17-18.

Places still available at all events with reduced fees on offer for all pre-Easter registrations… Information on individual programs can be accessed through the title links or see our 2014 Course Directory on-line…  Much appreciated if you could let others know… If the dates don’t suit, keep in mind all Change Forum programs can be delivered in-house – just call me on 07-4068 7591 or enquire on-line Cheers, Bill


Dealing with difficult discussions is rarely in anyone’s job description yet challenging and contentious conversations inevitably do arise and they are something most of us need to learn how to do better. They cause much conflict and workplace stress.  Poorly handled or avoided, they detract from performance and erode work relationships. Trust deteriorates, misunderstandings multiply, productivity plummets and teams turn toxic.

Our well-regarded “Dealing with Difficult Discussions” coaching clinic helps you unpack what’s really going on when talk becomes tense and feelings get fractious and try out ways you can prepare yourself for taking the heat out of hard talks.   Over 2 days  we’ll take you on a memorable journey through our unique 7-stage model and show you a number of robust, easy-to-use tools that will help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively.

“Excellent, well worth attending. I’ve recommended it to several colleagues. I wanted to identify what my tendencies are when faced with a Difficult Discussion and investigate if I am actually avoiding or embracing them. It has provided me with much to reflect upon and I believe it was the push I needed to reinvigorate my curiosity and confidence. I enjoyed the facilitator’s style and being provided with ‘workable’ tools. Thank you for a great couple of days.” Daniel Morris – YouthLInk Cairns

In a safe environment aimed at building your confidence as well as your conversation toolkit you’ll learn how to:

·         Decipher the dynamics of difficult discussions

·         Work out what’s going wrong in your difficult discussions

·         Identify common mistakes we make &  how to avoid them

·         Rehearse our unique 7-stage model for difficult discussions

·         Raise tough topics without raising so much defensiveness

·         Reduce tension & take the heat out of difficult moments

·         Face up to feelings – core of difficult discussions

·         Use formulas to beat discussion blockers like blame

·         Deal more confidently with difficult conversations

·         Start and finish well to resolve issues and repair relationships


“Educational, beneficial and enjoyable. This clinic is well-structured and well-paced. It offers opportunities for reflection on your own practice, with new information about handling difficult discussions presented visually, clearly and with practical discussion with colleagues, a good variety of instructional methods and a great guidebook. Bill, you are very skilled at seizing the ‘teachable moment’” Jenny Hubble, Principal

Course Features:  Take-away a 100-page 2nd edition of our self-coaching Guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with difficult discussions and work on re-scripting your own cases. Do our Difficult Discussions Scorecard based on our 7-stage model to set goals and develop a conversational improvement plan.  [Download Brochure for outline and registration]

Is this right for you? Difficult discussions come in all shapes and sizes. This clinic benefits anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. Scenarios you gave helped to put a lot into context and the methods you use are great. Thanks again, the workshop was really helpful!” Nicole Spencer, Community Housing organisation


REGISTER NOW On-Line, by Email or Fax…  

Pre-EASTER Savings… Attend with a friend for less

2-Day Clinic including lunch, refreshments and comprehensive self-coaching Guide

General:  (Standard Fee $795)  $759 single $1452 for 2

NFP/Schools: (Standard Fee $693)  $660 single  $1298 for 2…     

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue:  Hervey Bay Hotel, Pialba; Watermark Hotel Brisbane; USC Sippy Downs

·         Timing: 8.30 am – 4.30 pm each day

Register on-line or use the form included in the course Brochure

Preview tips on difficult discussions, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on improving your difficult discussion skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling difficult discussions more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


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