Recharge your conflict-navigation skills…

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        Presented by BILL CROPPER

      Call, Email or Register On-Line
               Tel: 07-40687591
Learn to cope more confidently with uncomfortable conversations

Deal with disruptive emotions – stay calm, collected and controlled

Read about  Staying Connected in difficult conversations &

Give your conflict-navigation skills a pre-Chrissy polish!



“Well worth attending. As a supervisor, it was beneficial for me to reflect on my own role in how to raise difficult issues with staff and reach amicable resolutions. Learning real, practical and proven tools relevant to ‘real life’, often stressful situations was very empowering... I’m glad I attended.” Hamish T. Reef HQ

Call Now 07-4068 7591 or Reserve your place On-line


We all have to handle hard talks at work at times. And when we do,  we’d like to think we can do it with a bit of calm composure in a way that resolves the issues and restores constructive  relations.   Fewer of us  actually manage achieve this with the ease and confidence we’d like!

Usually, the last thing anyone feels like doing in a difficult discussion is connecting with the other person – especially if they (or you) are busily disconnecting by being blaming, disapproving, acrimonious or even abusive.

But that’s often exactly what’s needed: finding common ground, reaching shared understanding, truly listening, being curious and suspending judgment – all crucial connectors for resolving contentious or uncomfortable moments.

In Dealing with Difficult Discussions, we delve into what’s really going on when talks become tense and try-out ways to take the heat out of hard talks, establish connection and resolve differences mindfully – using our unique 7-stage model and set of easy-to-apply conversation tools that can make a real difference in every challenging situation you face.

Other year-end Clinics

with Bill Cropper–The Change Forum

Personal Mastery: Leading with Emotional Intelligence

7 crucial EI Leader Practices to lift self-awareness & connect with your team


BRISBANE Nov 24-25


Work as 1-Team




1-Team practices to remove barriers & dysfunction & strengthen cooperation


Socially Intelligent Leadership: EI in Teams

10 SETI Dimensions for creating more connective, cooperative team cultures


BRISBANE Nov 15-16


Register On-line or ( 4068 7591


Put this 2-day clinic on your to-do list & recharge your conversational leadership toolkit



What’s Dealing with Difficult Discussions about?

CAIRNS Nov 3-4, TOWNSVILLE Nov 14-15, HERVEY BAY Nov 10-11

SUNSHINE Coast Nov 28-29, BRISBANE Dec 1-2 & FEB 23-24


Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, Difficult Discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

This highly-regarded 2-day clinic explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and set of robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation. 

·         Decipher the dynamics of difficult discussions

·         Avoid common mistakes we make when talks gets tough

·         Start a difficult discussion more decisively without raising as much defensiveness

·         Defuse difficult moments and learn how to handle hostility

·         Learn conversation formulas to beat blocks like intentions, blame & assumptions

·         Face up to feelings – the core of difficult discussions – and use them constructively

·         Apply our unique 7-stage model to structure your next difficult discussion

“Fantastic and very beneficial. The course  provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference . Thanks again for a great 2 days.” Jamie K, Community Housing

Review Course Outline Download Course Flyer 2-Day Clinic Fees as below

ò Read about getting difficult conversations off to a Better Start


REGISTER NOW On-Line, by Email or Call 07-4068 7591

Come along with a colleague & save… 2 Places for less…

    2-DAY Clinic:           [ Full Fee (GST inc):  $880pp ]

          General*:           Single $825 or $1575 for 2 places/clinics

          NFP/Schools*:   Single  $726 or $1375 2 places/clinics

    1-DAY Clinic:           [ Full Fee (GST inc):  $550pp ]

          General*:           Single $495 or $924 for 2 places/clinics

          NFP/Schools*:   Single  $451 or $880 for 2 places/clinics

Register first, pay on invoice…

·         Subscribe* to be eligible for discount or full fee applies (can do with registration)

·         Prices include GST… Payment on invoice within 14 days and prior to attendance

·         Small groups, average 6-8 (max 12) – a safe place to practise

·         Venues: Wellington Apartment Hotel E. Brisbane; other CBD venues advised on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form

Connect or Subscribe


…Enquire about an in-house program for your leadership group…

…individual and small group coaching on request...

For other programs & dates check our on-line Course Calendar for updates


All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Review outlines of our full range of leadership, culture change and teambuilding clinics in The Change Forum Course DirectoryBackground Articles, Newsletter back-issues and informational FactFiles are available for free download to subscribers to our website.  Regular updates to our schedule of public programs posted to our on-line course Calendar.

Look forward to working with you or your staff at one of our practical, down-to-earth clinics – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.


Bill Cropper

Director - The Change Forum

P.S. [ If you’d prefer not to receive further updates from The Change Forum, there’s a Remove link below. ]


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

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for outlines of our current range of leadership & team learning programs

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All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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