Title: Dealing with Difficult Discussions - Description: Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

…a roadmap & tools for taking the heat out of hard talks



Still places ~ Mates rates for MAY ~ register NOW

Call 07-4068 7591 or Register on-line

For other Dates see our 2014 Course Calendar


Every leader needs to be able to manage confrontation – and confidently, mindfully and skilfully does best!  Challenging and contentious conversations arise all too often and they test even the best of us – leaving us feeling anxious, dissatisfied, exhausted and even distressed… wondering ‘what went wrong’ and ‘how could we have handled this better!’

Take the heat out of hard talks and resolve differences more mindfully with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face and greatly benefit your leadership success.

There are still places available to join our next “Dealing with DIFFICULT DISCUSSIONS” clinic in CAIRNS on MAY 15-16 to try out these tools for yourself… Course outline follows, Register on-line or CALL us on 07-4068 7591.


… Next in CAIRNS ~ Trio of 1-day Clinics for leaders …

Positive Performance Conversations – June 16

The Emotionally Intelligent Leader – June 17

Social Intelligence: EI in Teams – June 18


Difficult conversations cause much conflict and workplace stress.  Poorly handled or avoided, they detract from performance and erode work relationships. Trust deteriorates, misunderstandings multiply, productivity plummets and teams turn toxic.

Our well-regarded “Dealing with Difficult Discussions” coaching clinic helps you unpack what’s really going on when talk becomes tense and feelings get fractious and try out ways you can prepare yourself for taking the heat out of hard talks.   

“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. Scenarios you gave helped to put a lot into context and the methods you use are great. Thanks again, the workshop was really helpful!” Nicole Spencer, Community Housing organisation

Over 2 days  we’ll take you on a memorable journey through our unique 7-stage model and show you a number of robust, easy-to-use tools that will help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively.  In a safe environment aimed at building your confidence as well as your conversation toolkit you’ll learn how to:

·         Decipher the dynamics of difficult discussions

·         Work out what’s going wrong in your difficult discussions

·         Identify common mistakes we make &  how to avoid them

·         Rehearse our unique 7-stage model for difficult discussions

·         Raise tough topics without raising so much defensiveness

·         Reduce tension & take the heat out of difficult moments

·         Face up to feelings – core of difficult discussions

·         Use formulas to beat discussion blockers like blame

·         Deal more confidently with difficult conversations

·         Start and finish well to resolve issues and repair relationships


“Educational, beneficial and enjoyable. This clinic is well-structured and well-paced. It offers opportunities for reflection on your own practice, with new information about handling difficult discussions presented visually, clearly and with practical discussion with colleagues, a good variety of instructional methods and a great guidebook. Bill, you are very skilled at seizing the ‘teachable moment” Jenny Hubble, Principal

Course Features:  Take-away a 100-page self-coaching Guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with difficult discussions and work on re-scripting your own cases. Do our Difficult Discussions Scorecard based on our 7-stage model to set goals and develop a conversational improvement plan.  [Download Brochure for outline and registration]

Is this right for you? Difficult discussions come in all shapes and sizes. This clinic benefits anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

“Excellent, well worth attending. I’ve recommended it to several colleagues. I wanted to identify what my tendencies are when faced with a Difficult Discussion and investigate if I am actually avoiding or embracing them. It has provided me with much to reflect upon and I believe it was the push I needed to reinvigorate my curiosity and confidence. I enjoyed the facilitator’s style and being provided with ‘workable’ tools. Thank you for a great couple of days.” Daniel Morris – YouthLInk Cairns


REGISTER NOW On-Line, by Email or Fax…  

MATES rates for MAY… Attend with a Friend for Less…

General:  (Standard Fee $795)  $726 single… $1397 for 2 places

NFP/Schools: (Standard Fee $693)  $660 single… $1298 for 2 places     

2-Day Clinic including lunch, refreshments and comprehensive self-coaching Guide

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue:  Rydges Tradewinds Hotel, Esplanade Cairns

·         Timing: 8.30 am – 4.30 pm each day

Register on-line or download and FAX/EMAIL completed form

Preview tips on difficult discussions, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on improving your difficult discussion skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling difficult discussions more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

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Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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