Title: Dealing with Difficult Discussions - Description: Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

…a roadmap & tools to convert destructive confrontation

into constructive conversation

CAIRNS Feb 20-21


Other Locations, Dates & Programs

See our 2014 Course Calendar


“Really beneficial in every aspect of your role and I strongly encourage others to attend. This course is fantastic to improve your skills in managing staff for positive outcomes. You’ll get a lot out of it. I’ve used the tools already and they really work! We haven’t stopped talking about it since we’ve been and we’re progressing much better with handling conflict.” Kelly Hodgman, Electricity & Water Ombudsman Qld


What’s this about? Dealing with difficult discussions is rarely in anyone’s job description yet coping with contentious conversations is something we all need to learn how to do better. They cause so much conflict and workplace stress. Poorly handled or avoided, they detract from performance and erode work relationships. Trust deteriorates, misunderstandings multiply, productivity plummets and teams turn toxic.

Dealing with Difficult Discussions takes you on a memorable journey through our unique 7-stage model with robust, easy-to-use tools to help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively.

Over 2 days we’ll unpack what’s really going on when talk becomes tense and feelings get fractious and try out tools you can use to prepare yourself for taking the heat out of hard talks.  In a safe environment aimed at building your confidence and your conversation toolkit you’ll learn how to:

·         Decipher the dynamics of difficult discussions

·         Work out what’s going wrong in your difficult discussions

·         Identify common mistakes we make &  how to avoid them

·         Rehearse our unique 7-stage model for difficult discussions

·         Raise tough topics without raising so much defensiveness

·         Reduce tension & take the heat out of difficult moments

·         Face up to feelings – core of difficult discussions

·         Use formulas to beat discussion blockers like blame

·         Deal more confidently with difficult conversations

·         Start and finish well to resolve issues and repair relationships


“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. Scenarios you gave helped to put a lot into context and the methods you use are great. Thanks again, the workshop was really helpful!” Nicole Spencer, Community Housing organisation

Course Features:  Take-away a 100-page 2nd edition of our self-coaching guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with difficult discussions and work on re-scripting your own cases. Do our Difficult Discussions Scorecard based on our 7-stage model to set goals and develop a conversational improvement plan.  [Download Brochure for outline and registration]


REGISTER NOW On-Line, by Email or Fax  

WELCOME 2014 Summer Savings… Register by FEB 20

General:  (Full Fee $795)  Single $770   2-places $1475

NFP/Schools:  Single $660   2-places $1298…    

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue:  Rydges Tradewinds Cairns; Other locations CBD venue confirmed on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide  

·         Timing: 8.30 am – 4.30 pm

Register on-line or use the form included in the course Brochure

Is this right for you? Difficult discussions come in all shapes and sizes. This clinic benefits anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

Preview our FactFiles & e-zine Newsletters at thechangeforum.com for some tips on dealing with difficult discussions and background to what we cover in our clinic…

Look forward to working with you on improving your difficult discussion skills  – and please feel free to forward this message to other contacts you have in your region or networks who want to handle difficult discussions more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

  >>> Why not let others know... Please forward to colleagues and friends                                 >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                                     >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your approved senders list <<<

© The Change Forum 2014 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591