Handle hard conversations with more ease

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                        Stand Out!
Be a master of Conversation when it Matters

       Bill Cropper - The Change Forum

You can still join in for our Last Sessions 2017c

BRISBANE Nov 28-29 

SUNSHINE CST Nov 27 (1-day fast-track)

We still have room and would love to have you along

for an in-depth tour of our unique roadmap and tools to guide you

through conflict and contention to more constructive conversation

* Last Places OFFER 5 days Only! Register by November 22 *

cWind-up 2017 Special Offer these clinics only...

Pay 1 full fee – bring a friend for half-a-fee#

What are YOU like in Difficult Conversations?

Would you like to feel more in control when talk becomes tense and feelings start to soar?

Do you find yourself continually putting-off conversations you know you have to have but you know they will be hard?

Handling yourself well in confronting situations

is a challenge most of us want to be better at!

Donft let contentious conversations distract your focus at work!

Optimise this time and increase your chances of achieving more constructive outcomes with our simple-to-use discussion tools and proven process!

gI wanted a better understanding of what causes people to respond defensively and learn strategies to navigate through difficult discussions.  A worthwhile program with practical, realistic examples and the guidebook is great! A most valuable experience!h Stephanie J. John Paul College

Hi there – Bill Cropper here. As we head into the festive season, and look back over the past year, what discussions stand out for you most? A difficult colleague, snappy bossc or perhaps a not-so-favourite brother-in-law coming along to Christmas lunch.

At any one time, 7 out of 10 of us have a difficult discussion looming that fill us with dread or downright fear.  Classically, we avoid hard talks by employing all manner of diversion tactics and when we finally have to face-up to the discussion freeze, over-heat or say all the wrong thingsc

Handling yourself well in confronting situations is a challenge most of us want to be better at! Would you like to feel more courageous and in control when tensions simmer and conflict threatens to take over?  Our Dealing with Difficult Discussions clinic, with the aid of simple-to-use tools and proven processes, can really help!

Why not join in on one of our year-end sessions to top-up your tough talk toolkit and be better-prepared for whatever conversation challenges 2018 may bring!

Hope to see you there – and if not keep an eye on our on-line course calendar for other dates our well-regarded Dealing with Difficult Discussions clinic is coming up in your areac

[Note: Full 2-day program may be supplemented by 1-day fast-tack in selected locations]

"Thought provoking, interesting and very worthwhile... Totally relevant and  extremely useful for dealing with staff and clients – and more of our managers need to attend it! It gave me extra skills and helpful tools I will also be able to use in my personal life. It will definitely put you on the right path to handle difficult discussions better."   Charmaine S Community Housing Manager

Dealing with Difficult Discussions

BRISBANE Nov 28-29 & Mar 1-2 

SUNSHINE COAST Nov 27* & Feb 13-14

*1-day fast-track clinic



No role playsc Just real tools practise using real-life scenarios and some of your own test-cases!

Register Today & plan ahead for facing-up to your next hard talks with confidence! Details on-line

·       Learn how to cope more confidently with uncomfortable conversations

·       Deal with disruptive emotions and stay calm, collected and controlled

·       Discover ways to defuse difficult moments and handle hostility

·       Face up to feelings and use them constructively

·       Start difficult discussions without raising so much defensiveness

Review Course Outline     Download Course Flyer  

Read about the Dread of Dissension and what you can do about it

gI found all facets of this course good and helpful and the tools and activities covered allowed for everyone to benefit regardless of skill sets or levels of experience... Bill has a great balance in terms of depth of knowledge and practical experience of applications and was flexible in meeting differing needs as they arose for people. I particularly benefited from ideas and tools on how to commence a challenging conversation." Liz C Pastoral Care Co-ordinator

EOY SPECIAL if you Register by NOVEMBER 22c

cid:image009.png@01D34CC6.56C25BD0Pay 1 full fee & bring along a friend for half-a-fee!    Details belowc

We all need ways to handle hard talks. And it can be hard work at times.

Dealing with Difficult Discussions delves into whatfs really going on when talks get tense.  It shows you how to avoid freezing-up when faced with confrontation, tests out ways to take some of the heat out when talk turns toxic, and helps you resolve differences mindfully, using a unique 7-Stage Roadmap and easy-to-apply conversation tools that can really make a difference in most challenging conversational situations you face.                                           More information on-line

gFantastic and very beneficial. This course has provided information I can use not only in the workplace but also in my personal life...the workbook is fantastically detailed for future reference. Thanks for a great 2 days.h

Jamie K, Community Housing

REGISTER NOW On-Line or by Email

w Wind-up 2017 SPECIAL – Register by November 22  w

w Pay 1 full fee bring a friend for half-a-fee# w

Special Offer –  2-day fee: 2 places is $1650 (GST inc) #

Schools/NFP –  2 places $1540 (GST inc) #

[ Standard Full Fee (GST inc) is $1100 plus half-fee $550 ]

[ Maximum 5 deals available ]

 [ Use Discount CODE 1117DDbne ]


Special Offer –  1-day fee: 2 places is $990 (GST inc) #

Schools/NFP –  2 places $880 (GST inc) #

[ Standard Full Fee (GST inc) is $660 plus half-fee $330 ]

[ Maximum 5 deals available ]

 [ Use Discount CODE 1117DDsc ]

·        Subscribe to be eligible for discounts – can do with registration

·        Fee includes tuition, all-day catering, participant Guidebook, handouts & Certificates for 2 people

·        Fee payable by card or EFT on receipt of Invoice within 7 days & prior to attendance

·        Minimum attendance numbers required at The Change Forumfs discretion



2-DAY Clinics: [ Standard Full Fee (GST inc) $1100 ]

Subscribe* for discountsc Attend with a friend – save more!

        General Member*:   Single $990 (GST inc) or 2 places $1870

        NFP/Schools*:            Single $880 (GST inc) or 2 places $1650

1-DAY Clinics: [ Standard Full Fee (GST inc) $660 ]

Subscribe* for discountsc Attend with a friend – save more!

        General Member*:   Single $550 (GST inc) or 2 places $1045

        NFP/Schools*:            Single $510 (GST inc) or 2 places $990


     Register first, pay on invoice

·        Subscribe* to be eligible for discounts or full fee applies (can do with registration)

·        Prices include GSTc Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-10 (max 14) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Wellington Apartment Hotel Brisbane; Waterfront Hotel Diddillibah Maroochydore; Venues confirmed on completion of registration

·        Timing: 2-Day Clinics: DAY-1 9.00am DAY-2 8.30 am Close 4.30pm; 1-Day Clinic: 8.30 am – 4.45 pm – Please arrive 20mins prior to register

*Subscribe to Savec  Connect http://www.thechangeforum.com/Email/images/linkedin.png for updates and free downloads

Register On-line or EMAIL completed Form

 Enquiries CALL: 07-4068 7591 or 07-3352 5979


Prefer a more personal touch – one-on-one?

Individual coaching around conversations or any leadership aspect youfd like to focus onc

cid:image012.png@01D27B48.6C96CE50CALL Bill Cropper on 0429-687 513 to discuss

And YES – We can come to you

Build a robust conversation culture in your organisation!

Encourage a common approach and set of tools to help cool conflict and raise the bar on conversational outcomes for everyone

Call Bill on ( 0429 687 513 or enquire on-line

More about our Difficult Discussions, Emotional Intelligence and Mindfulness clinics and other change, leadership and team building programs on-line at www.thechangeforum.com.

For other programs and dates check our on-line Course Calendar for regular updates.  And you can always ask us about running in-house programs for your leader groups or teams

I look forward to working with you or your staff at this practical, down-to-earth clinic – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.


Bill Cropper

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


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