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Dealing with Difficult Discussions
Presented by
Bill Cropper - The Change Forum
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

Do you want to cope more confidently with contentious conversations?

Deal with disruptive emotions and stay calm, cool and collected?

Read about Staying Connected in difficult conversations &

Give your conflict-navigation skills a pre-Xmas polish!


SUNSHINE Coast Uni DEC 1-2

“Well worth attending. As a supervisor, it was beneficial for me to reflect on my own role in how to raise difficult issues with staff and reach amicable resolutions. Learning real, practical and proven tools relevant to ‘real life’, often stressful situations was very empowering... I’m glad I attended.” Hamish T. Reef HQ

CALL 4068 7591… Register On-line or by Email or Fax

Sign up NOW for Spring Savings! – see below



A key role leaders are expected to play is dealing with challenging conversational situations. And they’re generally expected to do it with composure, calm and outcomes that achieve a satisfactory resolution for everyone.  Fewer of us, however, can actually accomplish this with ease and confidence!

Usually, the last thing anyone feels like doing in a difficult discussion situation is connect with the other person – especially if they (or you) are busily disconnecting by being blaming, disapproving, acrimonious or even abusive.

But that’s often exactly what’s needed. Connecting is finding common ground, reaching shared understanding, engaging, truly listening and suspending judgment – all crucial for resolving contentious or uncomfortable moments.

More on Conversations

1-Day fast-track Clinic

for regional centres








“I feel like you’ve helped me develop more in one day than I would in years of testing the waters myself.” Andy B. High School Mackay


In Dealing with Difficult Discussions, we delve into what’s really going on when talks become tense and try-out ways to take the heat out of hard talks, establish connection and resolve differences mindfully – using our unique 7-stage model and set of easy-to-apply conversation tools that can make a real difference in every challenging situation you face.

ò Download our article for more on  Staying Connected in difficult conversations

Put this 2-day clinic on your to-do list & recharge your conversational leadership toolkit

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, difficult discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

Join us to find out how you can use our 7-Stage Roadmap and set of robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation.

·       Decipher the dynamics of difficult discussions

·       Avoid common mistakes we make when talks gets tough

·       Start a difficult discussion more decisively without raising as much defensiveness

·       Defuse difficult moments and learn how to handle hostility

·       Learn conversational formulas to beat blockers like intentions, blame & assumptions

·       Face up to feelings – the core of difficult discussions – and use them constructively

·       Apply our unique 7-stage model to structure your next difficult discussion

A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

Review Course Outline… Download Course Flyer Register On-line



Also coming up from The Change Forum…

Learning to Lead: Foundations for Leadership

Insights into the 8 Roles Real Leaders play and crucial lessons that really count for launching your leadership future

Brisbane DEC 9-10

Personal Mastery: Leading with Emotional Intelligence

Learn how use 7 Practices of EI Leaders to lift self-awareness and elevate emotional balance

Brisbane DEC 3-4

Sunshine Coast NOV 23-24

Cairns DEC 7-8

Mindful Leadership

in Action

Training your brain to improve attention, focus and presence and reduce leader-stress

Bundaberg NOV 24

Brisbane DEC 11



“Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions.”   Karen P. Trinity Bay SHS

REGISTER NOW On-Line, by Email or Fax

2-Day clinics:  Standard Fee (GST inc):  $825pp…  NFP/Schools $693pp

Spring Savings*… $770 single… 2 places $1452… NFP/Schools: $660pp

1-Day clinics:  Standard Fee (GST inc):  $528pp…  NFP/Schools $451pp

Spring Savings*… $462 single… 2 places $880… NFP/Schools: $410pp

Register first, pay on invoice…

·        Subscribe* to be eligible for discount (as part of registration or beforehand)

·        Prices include GST… Discount applies from date of registration

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Inner city venues confirmed on registration

·        Inclusions: Light lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe

* Discounts apply for Past Participants, Mail-List Members & LinkedIn Connections

Subscribe here  OR Arrange participant subscription with Registration



All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·        Solid learning in a safe, small group environment

·        Practical tools & frameworks for back-at-work action

·        Down-to-earth, hands-on and relevant

·        Comprehensive, easy-to-follow self-coaching guides

·        Serious fun and fantastic facilitation

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills  and please feel free to forward this message to other contacts in your region and broader networks who might want to handle difficult discussions more competently and confidently…



Bill Cropper

Director - The Change Forum

PS: Of course, if you don’t want to receive further information, articles or updates about our range of  professional development offerings, please see the remove option at the bottom of this email.


Bill Cropper - Director






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