Explore TOOLS to tackle tough talks in a safe environment

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BRISBANE Oct 5-6 & Nov 29-30   TOOWOOMBA Oct 18-19



Still room on these year-end courses & youfre welcome to join us!

for an in-depth 2-day tour of our unique roadmap and tools to guide you

through conflict and contention to more constructive conversation


What Difficult Discussions do you face at work right now?

Are you taking them on or avoiding them?  

Do you find yourself continually putting-off conversations you know you have to have because they will be too hard?


At any one time, around 7 out of 10 people have a difficult discussion looming with either a colleague, their manager or someone they have to manage. Itfs typically about bad behaviour – and it probably wonft come as much of a surprise that the person we most fear having a difficult discussion with is our boss.

Would you like to feel more courageous and in-control when talks get tense and stirred-up feelings start to simmer?


Handling yourself well in confronting situations

is a challenge most of us want to be better at!


Donft let contentious conversations immobilise you at work!

Claim back your time and relieve your tension by facing up to those difficult discussionsc and increase your chances of achieving more constructive outcomes with our simple-to-use discussion tools and proven process!


gI wanted a better understanding of what causes people to respond defensively and learn strategies to navigate through difficult discussions.  A worthwhile program with practical, realistic examples and the guidebook is great! A most valuable experience!h Stephanie J. John Paul College


Dealing with Difficult Discussions

donft let emaybe next timef keep you on the back footc

add a touch of Spring to your next tough talk

and come along to one of our year-end clinics near you!

BRISBANE Oct 5-6 & Nov 29-30  TOOWOOMBA Oct 18-19 TOWNSVILLE Oct 26-27  HERVEY BAY Nov 6-7

ROCKHAMPTON Nov 9-10  CAIRNS Nov 16-17

MACKAY Nov 20-21  SUNSHINE COAST Nov 27-28


No role playsc Just real tools practise using real-life scenarios and some of your own test-cases!


Decide to get on top of the discussions you dread!

Register Today! Details on-line


·       Learn how to cope more confidently with uncomfortable conversations

·       Deal with disruptive emotions and stay calm, collected and controlled

·       Discover ways to defuse difficult moments and handle hostility

·       Face up to feelings and use them constructively

·       Start difficult discussions without raising so much defensiveness

Review Course Outline     Download Course Flyer     Register on-line


gFantastic and very beneficial. This course has provided information I can use not only in the workplace but also in my personal life...the workbook is fantastically detailed for future reference. Thanks for a great 2 days.h

Jamie K, Community Housing


*Mates rates apply for 2 or more! See on-line for details!!


We all need ways to handle hard talks. And it can be hard work at times.

We like to think we can do it with a bit of balance, in a way that clarifies understanding, resolves issues and restores relationships. Yet fewer of us manage to achieve this with the composure wefd like!

Dealing with Difficult Discussions delves into whatfs really going on when talks get tense.  It tests out ways to take some of the heat out of hard talks and resolve differences mindfully, using a unique 7-Stage Roadmap and easy-to-apply conversation tools that can really make a difference in most challenging conversational situations you face.   More on-line >>


gA very beneficial and worthwhile couple of days Ifd recommend to anyone who has to handle difficult conversations as part of their role.h

Warwick S–School Principal


REGISTER NOW On-Line or by Email

cand shine-up your discussion skills for Spring!

Subscribe* and pay lessc  Come along with a colleague and save more!

2-DAY Clinics: [ Full Fee non-Members (GST inc) $1100 ]

      General*:          Single $990 or save more with just $1760 for 2 ($880 pp)

      NFP/Schools*: Single $825 or save more with just $1595 for 2 ($797 pp)

1-DAY Clinics: [ Full Fee non-Members (GST inc) $660 ]

      General*:          Single $550  or save more with just $1034 for 2 ($517 pp)

      NFP/Schools*: Single $510  or save more with just $946 for 2 ($473 pp)

     Register first, pay on invoice

·        Subscribe* to be eligible for discount or Full Fee applies (*can subscribe with registration)

·        Prices include GSTc Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Wellington Apartment Hotel E. Brisbane; Other CBD venues advised on registration

·        Timing: 8.30 am - 4.30 pm each day

 07-3352 5979c Register On-line or EMAIL completed Form

Subscribe or Connect http://www.thechangeforum.com/Email/images/linkedin.png for updates and free downloads



YES – we can come to youc

Build a robust conversation culture in your organisation!

Encourage a common approach and set of tools to help cool conflict and raise the bar on conversational outcomes for everyone

Call Bill on ( 0429 687 513 or enquire on-line

See full Course Directory for other In-House options for leaders & teams


Prefer a more personal touch – one-on-one?

Individual coaching around conversations or any leadership aspect youfd like to focus onc

CALL Bill Cropper on ( 0429-687 513 to discuss


More on Difficult Discussions, Emotional Intelligence, Resilience, Mindfulness and other change, culture, leadership and team topics available through our website at www.thechangeforum.com.

For other programs & dates check our on-line Course Calendar for regular updates.  And you can always ask us about running in-house programs for your leader groups or teams

I look forward to working with you or your staff at this practical, down-to-earth clinic – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.



Bill Cropper


Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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