Critical Conversations at Work - The Change Forum - 07-4068 7591

Want to handle troublesome topics and difficult performers

with  more poise, composure and confidence?

Coming up in BRISBANE...

Dealing with Difficult Discussions – AUG 18-19

Also Cairns AUG 13-14, Toowoomba AUG 24-25

Positive Performance Conversations – AUG 27

Also Hervey Bay AUG 28, Sunshine Coast SEPT 14

…in-team and small group coaching on request...

For other dates, locations & courses see our on-line Course Calendar

CALL 07 4068 7591… Register On-line or by Email or Fax

August Offer: Pay Full Fee x 3 & Get 1 Free#


What’s Dealing with Difficult Discussions about?

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, Difficult Discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

Put this 2-day clinic on your to-do list. It explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation. 

·        Decipher the dynamics of difficult discussions

·        Avoid common mistakes we make when talks gets tough

·        Start a difficult discussion more decisively without raising as much defensiveness

·        Defuse difficult moments and learn how to handle hostility

·        Learn conversational formulas to beat blockers like intentions, blame & assumptions

·        Face up to feelings – the core of difficult discussions – and use them constructively

·        Apply our unique 7-stage model to structure your next difficult discussion

“Fantastic and very beneficial. The course  provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference . Thanks again for a great 2 days.” Jamie K, Community Housing

Review Course Outline   Download Course Flyer…  2-Day Clinic Fees as below

Also coming up from The Change Forum…

Extend your existing EI leadership capabilities with…

Mindful Leadership

in Action

Training your brain to improve attention, focus and presence and reduce leader-stress

Rockhampton Sept 7

Brisbane Aug 31

Mackay Sept 14

Cairns Sept 17

Townsville Nov 11

Use emotions more positively to lead, connect, inspire and deal with disruptive behaviour

Personal Mastery: Leading with Emotional Intelligence

Learn how use 7 Practices of EI Leaders to lift self-awareness and greater  emotional balance


Brisbane Sept 10-11

Sunshine Coast Nov 24-25

Cairns Dec 7-8


Overcome anxiety and

speak with more influence


Building Conversational Confidence

Rid yourself of reluctance and say what you have to say in ways that will be heard

Brisbane Aug 17, Oct 28

Rockhampton Sept 9

Cairns Sept 16

Mackay Oct 27

Townsville Nov 12

…Enquire about an in-house program for your leadership groups and teams…

What’s Positive Performance Conversations about?

Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers.  We say things that get staff off-side by putting things in negative ways. They get defensive and either retreat or retaliate.

This course works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal more competently and comfortably with difficult performers and make hard performance conversations a little bit easier. 

·        Tackle tough performance conversations in more positive ways

·        Structure your conversation better with our 5 Footings and Frameworks model

·        Start conversations firmly keeping it neutral & fact-based

·        Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·        ‘De-vague’ – be more specific in the way you dissect performance issues

·        Handle defensiveness anxiety and other high-pitched emotions

·        Anticipate objections, excuses, justifications and downplays

·        Stay Focused – keep it on track, clear, frank and fact-based

·        Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. As supervisor of a large team, I was looking for simple tools to assist me to have difficult performance conversations. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tool-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.”

Trish K  University of Southern Queensland

Review Course Outline…   Download Flyer 1-Day Clinic Fees – as below

REGISTER NOW On-Line, by Email or Fax

August Group Special… Pay full fee x 3 & get 1 more free#

Standard 2-Day Fee (GST inc):  $825…  NFP/Schools $693

2-Day Discount:* $792 single or 2-3 places $759pp… NFP/Schools: $693pp

                                August Special: 4th place free#: 4 @ $2640

Standard 1-Day Fee (GST inc):  $528…  NFP/Schools $451

1-Day Discount:* $462 single or 2-3 places $440pp… NFP/Schools: $410pp

                                August Special: 4 place free#: 4 @ $1595

Register first, pay on invoice…

·         Prices include GST… Discount applies from date of registration

·         4th Place Free# offer: Pay for 3 places @ full fee and send a 4th person for free

·         Free# offer excludes catering & Guidebook cost. Group price as stated above.

·         Subscribe* or connect via LinkedIn for each Participant to be eligible for discount

·         Confirm subscription as part of registration if not already subscribed

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Rydges Tradewinds Cairns, other CBD venues advised on registration

·         Inclusions: lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to seeing you or your staff at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  


Bill Cropper

Director - The Change Forum


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


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