Article & Quiz included: De-Blaming Difficult Discussions

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What are YOU like in Difficult Conversations?

Handling yourself well in the midst of confrontation is a challenge most of us want to be better at! Recent surveys suggest we spend on average more than 5-7 hours per week dealing with disagreement and difficult issues.

Don’t let contentious conversations distract your focus at work!

Optimise this time and increase your chances of achieving more constructive outcomes with our simple-to-use discussion tools and proven process!

Dealing with Difficult Discussions

BRISBANE Aug 3-4 & Nov 29-30   TOOWOOMBA Aug 7-8

CAIRNS Sept 7-8 HERVEY BAY Sept 13-14  MACKAY Oct 18-19

In-depth 2-day tour of tools and steps to help you convert conflict and argument into constructive conversation

·       Learn how to cope more confidently with uncomfortable conversations

·       Deal with disruptive emotions and stay calm, collected and controlled

·       Discover ways to defuse difficult moments and handle hostility

·       Face up to feelings and use them constructively

·       Start difficult discussions without raising so much defensiveness

“A most valuable experience!  A really worthwhile program with practical, realistic examples and the guidebook is great!” Stephanie J. John Paul College

Review Course Outline     Download Course Flyer     Register on-line

*Add-on phone-coaching top-up if you register by JULY 1 (details below)

Blame, criticism, judgment… In difficult moments, just when we need to stay calm, cool and rational, feelings kick in and impact what we say and do. The choice? Retreat or Retaliate!  What do you usually do?   Try our quick Quiz 

De-Blaming your Difficult Discussions

Difficult discussions often bog-down in blame. It’s a big sticking point. We all play the blame-game from time to time when talks get tense.  It’s one of the most common errors we make and a widespread workplace habit.

Saying things in blaming ways sparks argument and defensiveness. Before you know it, you're both committed more to blame-blasting than to finding solutions.

So much wasted time is taken up with blame and fault-finding - you need to move past that to make real headway in a difficult discussion

Keeping difficult discussions blame-free can help avoid getting bogged down in fractious feelings and feckless finger-pointing and dampen down defensiveness and negatively charged emotions.

It’s one of the many tools and tips we touch on in our Dealing with Difficult Discussions clinic to take some of the heat out of hard talks.  Resolve differences and repair relationships using our unique 7-Stage Roadmap that can make a real difference in challenging or uncomfortable conversation situations you face.

Read about 7 ways to De-Blame your next difficult discussion

“A very beneficial and worthwhile day I’d recommend to anyone who has to handle difficult conversations as part of their role. Personally challenging with a good balance between theoretical background and practical application with a comprehensive and well-set out guide full of tools that will be of great use.” Warwick S–School Principal

YES! Register me NOW!

Dealing with Difficult Discussions

BRISBANE Aug 3-4 & Nov 29-30   TOOWOOMBA Aug 7-8

TOWNSVILLE Aug 10-11  ROCKHAMPTON Aug 14-15  CAIRNS Sept 7-8

HERVEY BAY Sept 13-14   MACKAY Oct 18-19

No role plays… Just real tools practise using your own test-case!

Download Course Flyer    …Pricing and Registration details below

Have a particular tough talk you’d like help with one-on-one?

Register by JULY 1 to get a FREE personal 1-hour phone-coaching

top-up with Bill post-workshop (optional) value $250!


“Fantastic and very beneficial. This course has provided information I can use not only in the workplace but also in my personal life...the workbook is fantastically detailed for future reference. Thanks for a great 2 days.”

Jamie K, Community Housing

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Subscribe* to pay less… Come along with a colleague and save more!

Practical tools, practical sessions using your own examples – no role plays

Relaxed, small-group environment, fully catered plus FEE INCLUDES…

·       100 page self-directed Toolkit to guide your back-at-work practice

·       BONUS*: One-hour FREE phone coaching top-up (optional)! (Value $250)


2-DAY Clinics: [ Full Fee (GST inc) $1100 ]

      General*:        Single $990 or save more with just $1760 for 2 ($880 pp)

      NFP/Schools*: Single $880  or save more with just $1650 for 2 ($825 pp)

1-DAY Clinics: [ Full Fee (GST inc) $660 ]

      General*:        Single $550  or save more with just $990 for 2 ($495 pp)

      NFP/Schools*: Single $495 or save more with just $935 for 2 ($467 pp)

     Register first, pay on invoice

·        Subscribe* to be eligible for discount or full fee applies (can do with registration)

·        Bonus* 1-hour coaching by phone post-workshop is optional – must be within 30 days of the clinic

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Wellington Apartment Hotel E. Brisbane; Other CBD venues advised on registration

·        Timing: 8.30 am - 4.30 pm each day

07-3352 5979… Register On-line or EMAIL completed Form

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And Yes – we can come to you too…

Ask us about running in-house programs for your leader groups or teams

Individual and small group coaching also provided on request

For other programs & dates check our on-line Course Calendar for updates

More on Difficult Discussions, Emotional Intelligence, Mindfulness and other change, leadership and team topics, available on-line at  

I look forward to working with you or your staff at this practical, down-to-earth clinic – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.


Bill Cropper

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

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• Self-Coaching Toolkit

• Lunch & refreshments

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