presented by

Director - The Change Forum
Call, Email or Enquire On-Line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

a roadmap & tools to convert destructive confrontation

into constructive conversation

Ten Top Tips to Tackle Tough Talks

All teams have difficult moments, times when we tend argue or sulk, where we retreat or retaliate. We have to confront issues when people disagree over priorities or approaches, cross-lines, ignore rules, don’t do what they promise, or behave in ways that upset the rest of the team.

Conflict isn’t always bad. But there’s constructive conflict, where there’s a will to clear the air and sort issues out; and destructive conflict, where feuds destabilise teamwork and ruin relationships

How we handle difficult team moments makes all the difference. Sometimes, we fumble them by raising issues in the wrong way; saying things in ways that ignite defensiveness and spark strong emotions, or putting people on the back-foot by trying to impose our version of the story without hearing theirs first.

Do you want to cope more confidently with contentious conversations?

Give your conflict-navigation skills an upgrade!

Dealing with

Difficult Discussions

HERVEY BAY July 27-28

SUNSHINE CST Uni July 29-30


CAIRNS Aug 13-14

BRISBANE Aug 18-19



Do you do any of these?  Often it’s little things that trip us up and a few adjustments to what we say or how we approach a tough talk can make all the difference. Our 2-day Dealing with Difficult Discussions clinic is packed with useful tips and tools to help you handle contentious conversations with more confidence...

“A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

ò See ways to navigate through difficult discussions in Ten Top Tips to Tackle Tough Talks


Also coming up from The Change Forum…

Mindful Leadership

in Action

1-day brain-training clinic to improve attention and focus & reduce stress

Brisbane July 27-28

Sunshine Cst July 31

Toowoomba Aug 7

Mackay Sept 14

Personal Mastery: Leading with Emotional Intelligence

7 crucial EI practices to manage emotions and connect more productively with the people you lead

Sunshine Cst July 23-24

Brisbane Sept 10-11

Positive Performance Conversations

Tackle poor performance & deliver difficult feedback positively, constructively with confidence

Brisbane Aug 26

Hervey Bay Aug 28

Sunshine Cst Sept 9

Mackay Sept 15


Dealing with Difficult Discussions – 2-day coaching clinic

Contentious, fierce, difficult or just plain troublesomeso many conversations veer into territory we’d prefer to avoid, testing our patience, resilience and resolve – leaving many of us wondering what went wrong, how we ended up there in the first place, and what we can possibly do now to recover spirits, restore harmony and repair damage done…

Dealing with Difficult Discussions is rarely in anyone’s job description yet coping with them is something we all need to learn how to do better.  Take the heat out of hard talks and resolve differences more mindfully with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face and greatly benefit your leadership success.

"I wanted to handle my own - and other's reactions - better during difficult discussions. This course was excellent and very useful with a good presenter and good tools to help me manage difficult situations. It was well structured and the guidebook is a great tool for reference and further learning." Robyn R Transport and Main Roads.

Dealing with Difficult Discussions takes you on a memorable journey through our unique 7-stage model that explores the dynamics behind difficult discussions and equips you with robust, easy-to-use tools to help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively.

Over 2-days, we unpack what’s really going on when talk becomes tense and feelings get fractious and try out ways you can prepare yourself for taking the heat out of hard talks.  In a safe environment aimed at building your confidence as well as your conversation toolkit you’ll learn how to:

·       Decipher the dynamics of difficult discussions

·       Work out what’s going wrong in your difficult discussions

·       Identify common mistakes we make &  how to avoid them

·       Raise tough topics without raising so much defensiveness

·       Reduce tension & take the heat out of difficult moments

·       Face up to feelings – core of difficult discussions

·       Use formulas to beat discussion blockers like blame

·       Deal more confidently with difficult conversations

·       Start and finish well to resolve issues and repair relationships

·       Rehearse our unique 7-stage model for difficult discussions

“Well worth attending. A dedicated and approachable session leader, good practical involvement and the guide book is an excellent resource to refer back to. Learning real, practical and proven tools  relevant to ‘real life, often stressful situations was very empowering. Thanks again for the course. I appreciated your input and guidance and I’m glad I attended.” TH - Reef HQ Aquarium Townsville

Review Course Outline…   Download Course Flyer  2-Day Clinic Fees below

Course Features:  Take-away a 100-page 2nd edition of our self-coaching guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with difficult discussions and work on re-scripting your own cases. Do our Difficult Discussions Scorecard based on the 7-stage model to set goals and develop a conversational improvement plan.

Is this right for you? Difficult discussions come in all shapes and sizes. This clinic benefits anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...


REGISTER NOW On-Line, by Email or Fax…  

Subscribe to Save*… Mail-list Members & LinkedIn colleagues pay less…

Standard 2-Day Fee (GST inc):  $825…  NFP/Schools $693 

Discount:* General $770 single or 2 places $1496… NFP/Schools: $660pp

Standard 1-Day Fee (GST inc):  $528…  NFP/Schools $451 

Discount:* General $462 single or 2 places $880…  NFP/Schools: $410pp


Register first, pay on invoice… Subscribe here  OR Confirm subscription on registration

·        Prices include GST… Discount applies from date of registration

·        Validated email address or LinkedIn connection for Participant required to secure discount*

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Urban Brisbane, Hervey Bay Hotel, Sunshine Coast Uni, other CBD venues to be advised

·        Inclusions: Light lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe


All Change Forum clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·        Solid learning in a safe, small group environment

·        Practical tools & frameworks for back-at-work action

·        Down-to-earth, hands-on and relevant

·        Comprehensive, easy-to-follow self-coaching guides

·        Serious fun and fantastic facilitation

“I think everyone should attend a PD like this one – you’ve helped me develop more in one day than I would have in years of testing the waters myself.” Andy B, Mackay Northern Beaches SHS

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills  – and please feel free to forward this message to other contacts in your region and broader networks who might want to handle difficult discussions more competently and confidently…

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

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Call, Email or Enquire On-line

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• Lunch & refreshments

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