Presented by BILL CROPPER

      Call, Email or Register On-Line
               Tel: 07-40687591

Are you keen to be better prepared for your next difficult conversation? 

You can still come along to these 2 popular clinics to find out how to…

Deal better with contention, conflict & poor performance

with more calm, composure & roadmaps to follow…

Dealing with Difficult Discussions

Still Places BRISBANE May 11-12 (Also July 26-27)


“Fantastic and very beneficial… a great 2-days” Jamie K, Community Housing


Positive Performance Conversations

BRISBANE June 3 ~ SUNSHINE Coast June 13

Also… TOOWOOMBA June 17

“Thought provoking and practical… a tangible and engaging program” Trish K, USQ

…in-team and small group coaching on request...

For other programs & dates check our on-line Course Calendar for updates

CALL Now 07-4068 7591 or Reserve your place On-line

What’s Dealing with Difficult Discussions about?

BRISBANE May 11-12 & July 26-27, Sunshine Coast May 16-17,

Hervey Bay May 30-31, Cairns June 20-21, Townsville June 6-7

Not coping with contentious conversations can often create even more protracted conflict in workplaces. Poorly handled, Difficult Discussions detract from performance, erode relationships, multiply misunderstandings and turn teams toxic.

Put this 2-day clinic on your to-do list! It explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use tools to help you navigate through troublesome moments more confidently.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation. 

·       Decipher the dynamics of difficult discussions

·       Avoid common mistakes we make when talks gets tough

·       Start a difficult discussion more decisively without raising as much defensiveness

·       Defuse difficult moments and learn how to handle hostility

·       Learn conversation formulas to beat blocks like intentions, blame & assumptions

·       Face up to feelings – the core of difficult discussions – and use them constructively

·       Apply our unique 7-stage model to structure your next difficult discussion

“Fantastic and very beneficial. The course  provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference . Thanks again for a great 2 days.” Jamie K, Community Housing

Review Course Outline Download Course Flyer 2-Day Clinic Fees as below

ò Read about getting difficult conversations off to a Better Start

Also coming up from The Change Forum…

Extend your existing EI leadership capabilities with…

Mindful Leadership

in Action

Training your brain to improve attention, focus and presence and reduce leader-stress

Sunshine Cst May 23

Brisbane June 2

Hervey Bay June 9

Toowoomba Aug 26

Use emotions more positively to lead, connect, inspire and deal with disruptive behaviour

Personal Mastery: Leading with Emotional Intelligence

Learn how use 7 Practices of EI Leaders to lift self-awareness and greater  emotional balance

Rockhampton May 19-20

Townsville May 26-27

Brisbane June 15-16

Hervey Bay June 20-21

Overcome anxiety and

speak with more influence


Building Conversational Confidence

Rid yourself of reluctance and say what you have to say in ways that will be heard

Hervey Bay June 8

Brisbane June 10

Townsville June 23

Toowoomba Aug 3

…Enquire about an in-house program for your leadership groups and teams…

What’s Positive Performance Conversations about?

BRISBANE June 3,  Maroochydore June 13,

Rockhampton May 31, Toowoomba June 17, Hervey Bay Aug 24,

Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers.  We say things that get staff off-side by putting things in negative ways. They get defensive and either retreat or retaliate.

This course works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal more competently and comfortably with difficult performers and make hard performance conversations easier. 

·       Tackle tough performance conversations in more positive ways

·       Structure your conversation better with our 5 Footings and Frameworks model

·       Start conversations firmly keeping it neutral & fact-based

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness – anxiety and other high-pitched emotions

·       Anticipate objections, excuses, justifications and downplays

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. As supervisor of a large team, I was looking for simple tools to assist me to have difficult performance conversations. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tools-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.”  Trish K  University of Southern Queensland

Review Course Outline…   Download Flyer…  1-Day Clinic Fees as below

REGISTER NOW On-Line, by Email or Call 07-4068 7591

Small group environment… Attend with a friend for less…

Standard 2-Day Fee (GST inc):  $880…  NFP/Schools $726

2-Day Subscriber Fee:* General: $795 single or 2 places $1540  NFP/Schools: $693pp

Standard 1-Day Fee (GST inc):  $550…  NFP/Schools $451

1-Day Subscriber Fee:* General $495 single or 2 places $924  NFP/Schools: $440pp

Register first, pay on invoice…

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Venues: Wellington Apartment Hotel E. Brisbane; other CBD venues advised on registration

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form

Connect or Subscribe

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to seeing you or your staff at one of these unique, highly-regarded clinics – and please feel free to forward this message on to others you know who’d be keen to handle difficult discussions more comfortably and make conversations with difficult performers a little less tortuous for them and a fair bit easier for themselves.  


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                          >>> Subscribe to our mail lists


You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.


>>> Please Confirm your inclusion on our mailing list


>>> Please Remove Me from your mail list                                                                      >>> Please Update my contact details


>>> To ensure receipt of future mailings, please add to your contacts or approved senders list <<<

© The Change Forum 2016 | W: | E: | T: +61-(0)7-40687591


P.O. Box 136 Mission Beach Qld 4852 Australia