a roadmap & tools to convert destructive confrontation

into constructive conversation

“Why are so many of us paralysed by the thought of raising a troublesome topic? I mean, it’s not that we don’t know what we want to say…”

One major barrier is our Dread of Dissension. We go out of our way to avoid difficult or unpleasant situations. Contemplating a confrontation that gets over-emotional, loud, abusive, or goes to tears and recrimination, is enough to put most of us off.  Deep down, you know that avoiding this conversation will fester feelings of resentment and frustration. On the other hand – if you do confront them, you’re worried conflict will escalate to engulf you, your work-focus, your relationships and just possibly, a sizeable portion of the planet! Exaggerating? Only slightly....  

ò Check yourself against our Top 10 Avoidance Excuses in our article on the Dread of Dissension

Do you want to cope more confidently with contentious conversations?

Give your conflict-navigation skills a New Year lift!

Dealing with

Difficult Discussions




Also… MACKAY Feb 26-27


~ REGISTER On-line or CALL 07-4068 7591 ~

“Gives you tools so you feel more equipped to handle a variety of difficult discussions.  A light-bulb moment was how crucial starting a difficult conversation is using objective language. I think everyone should attend a PD like this one – you’ve helped me develop more in one day than I would have in years of testing the waters myself.” Andy B, Mackay Northern Beaches SHS


Also  Positive Performance Conversations


How can I get through to difficult performers in more positive, constructive ways?

5 footings and frameworks to tackle poor performance more positively and competently

and build confidence to give difficult feedback in constructive ways

Review Course Outline   Download Course Flyer   1-Day Clinic Fees as below


Personal Mastery: Leading with Emotional Intelligence


What do you do when confronted with contention, dissension or disruptive behaviour?

Explore 7 crucial EI Leader practices to help you manage emotions more mindfully

and connect more comfortably & productively with the people you lead

Review Course Outline   Download Course Flyer   2-Day Clinic Fees as below


What’s Dealing with Difficult Discussions about?   …a 7-stage roadmap and easy-to-use tools to navigate your way through troublesome topics and resolve differences constructively.  

Do you want to deal with disruptive emotions and stay calm, cool and collected?

Coping with contentious conversations is something we all need to do better.  Difficult discussions cause so much conflict and stress in workplaces. Poorly handled, they detract from performance, erode work relationships, misunderstandings multiply, trust deteriorates,  productivity plummets and teams turn toxic.

This focused 2-day clinic explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use discussion tools to help you navigate your way through those troublesome moments more confidently and unpack what’s really going on when talk becomes tense and feelings get fractious.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation.  Topics we cover help you:

·       Decipher the dynamics of difficult discussions and use this to structure your talk

·       Identify common mistakes we make when talks gets tough and how to avoid them

·       Start a difficult discussion more decisively without raising as much defensiveness

·       See the 3-part structure of all difficult discussions

·       Try out tips to defuse difficult moments

·       Learn conversational formulas to beat blockers like intentions, blame & assumptions

·       Face up to feelings – the core of difficult discussions – and use them constructively

·       Rehearse our unique 7-stage model for dealing with difficult discussions

“Well worth attending. A dedicated and approachable session leader, good practical involvement and the guide book is an excellent resource to refer back to. Learning real, practical and proven tools  relevant  to ‘real life, often stressful situations was very empowering. Thanks again for the course. I appreciated your input and guidance and I’m glad I attended.” TH - Reef HQ Aquarium Townsville

Review Course Outline…   Download Course Flyer  2-Day Clinic Fees as below


REGISTER NOW On-Line or by Email or Fax…  

Register 14+ Days ahead to secure best discount fee

Regular reduced rates Schools & NFP orgs…

Register first, pay on Invoice

Rate Special to Welcome 2015…

2-Day Clinic (GST inc):   $740 to Feb 11… Then $770 to Feb 25…   NFP/Schools $660

1-Day Clinic (GST inc)$440  to Feb 11… Then $473 to Feb 25…  NFP/Schools $410

·        Early Fees: 2 Discount levels apply: Register more than 14 days prior for less.

·        Fixed discount rate for Schools/NFP orgs

·        Group Discounts for 5 or more considered on request

·        Payment on Invoice within 14 days and prior to attendance

·        Venue: Watermark Hotel Brisbane, Spring Hill; IPL Centre USC Sippy Downs

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day


Register ON-Line  FAX/EMAIL completed Form…  or CALL 07-4068 7591…


All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·        Solid learning in a safe, small group environment

·        Practical tools & frameworks for back-at-work action

·        Down-to-earth, hands-on and relevant

·        Comprehensive, easy-to-follow self-coaching guides

·        Serious fun and fantastic facilitation

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills  and please feel free to forward this message to other contacts in your region and broader networks who might want to handle difficult discussions more competently and confidently…

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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