Tools to tackle tough team talks with more ease

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Dealing with Difficult Discussions

Bill Cropper - The Change Forum

 

–  Dealing with Difficult Discussions  –

2-day practical program coming up near you…

Shifting destructive confrontation to constructive conversation

 

BRISBANE March 1-2   CAIRNS March 12-13 

ROCKHAMPTON May 2-3   SUNSHINE COAST May 15-16

TOWNSVILLE  May 22-23

HERVEY BAY June 11-12   TOOWOOMBA July 4-5

Also:  SYDNEY June 28-29   DARWIN July 25-26

 

Finding your team bogged down with toxic talk & disconnection?

We can show you a unique roadmap and tools to use as a guide to steer past conflict and contention, help reconcile differences, bridge relationships and resolve issues

 

Hi there – Bill Cropper here…  We all know every team has friction. You have people who ‘cross lines’, think rules only apply to everyone else in your team and never them, who don’t do what they promised, disagree over priorities or behave in ways that upset the rest of us. And confrontation becomes necessary.

Of the 10 Dimensions in our Team Functionality Survey that I use to help teams like yours identify strengtheners and drainers, one of the most prolific repeat themes that keeps coming up is how well or not we handle difficult team moments (DTMs)!

I’ve always believed it’s how teams deal with DTMs that makes all the difference. In dysfunctional teams, where difficult discussions get handled poorly, feuds fester and bitterness lingers.  Blame, belittling, recrimination, accusation and other toxic behaviours over time create stress-pits that drain your resilience, positivity and performance.

Gee but let’s not get carried away with the negatives… Isn’t it so great to also witness good teams that are able to confront hard issues, give difficult feedback and still retain strong relationships.

That’s what our Dealing with Difficult Discussions program is aimed at doing – helping you with the 3-R’s: Resolving the issue, Restoring relationships and Reconciling differences.  [ Read full post on-line ]

Hope to see you at one of our clinics coming up soon – and if not, keep an eye on our course calendar for other dates this longstanding, well-regarded clinic is coming up in your area…

More about what trips teams up in my Article: 12 Team Trip Ups.

 

“I wanted a better understanding of what causes people to respond defensively and learn strategies to navigate through difficult discussions.  A worthwhile program with practical, realistic examples and the guidebook is great! A most valuable experience!” Stephanie J. John Paul College

 

Keen to tackle toxic talk in your team? We can help…

 

 

Dealing with Difficult Discussions

BRISBANE Mar 1-2   CAIRNS March 12-13  SUNSHINE COAST May 15-16

 

 

 

ROCKHAMPTON May 2-3   TOWNSVILLE  May 22-23

HERVEY BAY June 11-12   TOOWOOMBA July 4-5

Also:  SYDNEY June 28-29   DARWIN July 25-26

 

“Fantastic and very beneficial. This course has provided information I can use not only in the workplace but also in my personal life...the workbook is fantastically detailed for future reference. Thanks for a great 2 days.”

Jamie K, Community Housing

 

 

Handling yourself well in confronting situations

is a challenge most of us want to become better at!

Learn how to be more in control when talk becomes tense and feelings start to soar

Don’t let toxic team talk win out!

Arm yourself with our simple-to-use discussion tools and proven process to help you and your team move past dispute and disconnection toward more constructive comment, mutual understanding and resolution!

 

We all need ways to handle hard talks.

And that can be hard work at times…

Dealing with Difficult Discussions delves into what’s really going on when talks get tense. With the help of our unique 7-Stage Roadmap, we’ll show you how a straightforward process and set of easy-to-apply conversation tools can make a real difference in most challenging conversational situations you face.

Feel more in control when talk becomes tense and feelings soar…

·       Learn how to cope more confidently with uncomfortable conversations

·       Deal with disruptive emotions and stay calm, collected and controlled

·       Discover ways to defuse difficult moments and handle hostility

·       Try-out tools to turn down the heat and bridge disconnection

·       Start difficult discussions without raising so much defensiveness

·       Face up to your own feelings and use them constructively

 

No role plays… Just real tools practise using real-life scenarios and some of your own test-cases!

Review Course Outline     Download Flyer     Register on-line

 

 

Register Today & plan ahead for facing-up to your next hard talks with confidence!

 

 

"Thought provoking, interesting and very worthwhile... Totally relevant and  extremely useful for dealing with staff and clients – and more of our managers need to attend it! It gave me extra skills and helpful tools I will also be able to use in my personal life. It will definitely put you on the right path to handle difficult discussions better." 

Charmaine S Community Housing Manager

 

 

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2-DAY Clinics: [ Standard Full Fee non-Members (GST inc) $1100 ]

Subscribe* for discounts… Attend with a friend – save more!

        General Member*: Single $990 (GST inc) or 2 places $1760

        NFP/Schools*:            Single $880 (GST inc) or 2 places $1650

1-DAY Clinics: [ Standard Full Fee non-Members (GST inc) $660 ]

Subscribe* for discounts… Attend with a friend – save more!

        General Member*:   Single $550 (GST inc) or 2 places $1045

        NFP/Schools*:            Single $520 (GST inc) or 2 places $990

 

    Register first, pay on invoice

·        Subscribe* to be eligible for discounts or full fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 8-10 (max 16) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Wellington Apartment Hotel Brisbane; Waterfront Hotel Diddillibah Maroochydore; Venues confirmed on completion of registration

·        Timing: 2-Day Clinics: DAY-1 9.00am DAY-2 8.30 am Close 4.30pm; 1-Day Clinic: 8.30 am – 4.45 pm – Please arrive 20mins prior to register

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Register On-line or EMAIL completed Form

 Enquiries CALL: 07-4068 7591 or 07-3352 5979

 

Prefer a more personal touch – one-on-one?

Individual coaching around conversations or any leadership aspect you’d like to focus on…

cid:image012.png@01D27B48.6C96CE50CALL Bill Cropper on 0429-687 513 to discuss

 

And YES – We can come to you

Build a robust conversation culture in your organisation!

Encourage a common approach and set of tools to help cool conflict and raise the bar on conversational outcomes for everyone

Call Bill on ( 0429 687 513 or enquire on-line

 

More about our Difficult Discussions, Emotional Intelligence and Mindfulness clinics and other change, leadership and team building programs on-line at www.thechangeforum.com.

For other programs and dates check our on-line Course Calendar for regular updates.  And you can always ask us about running in-house programs for your leader groups or teams

I look forward to working with you or your staff at this practical, down-to-earth clinic – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.

 

“I found all facets of this course good and helpful and the tools and activities covered allowed for everyone to benefit regardless of skill sets or levels of experience... Bill has a great balance in terms of depth of knowledge and practical experience of applications and was flexible in meeting differing needs as they arose for people. I particularly benefited from ideas and tools on how to commence a challenging conversation." Liz C Pastoral Care Co-ordinator

 

 

Prefer a more personal touch – one-on-one?

Individual coaching around conversations or any leadership aspect you’d like to focus on…

cid:image012.png@01D27B48.6C96CE50CALL Bill Cropper on 0429-687 513 to discuss

 

 

w And YES – We can come to you w

Build a robust conversation culture in your organisation!

Encourage a common approach and set of tools to help cool conflict and raise the bar on conversational outcomes for everyone

Call Bill on ( 0429 687 513 or enquire on-line

 

 

More about our Conversations, Difficult Discussions and Building Better Teams programs in our Course Directory and also on-line at www.thechangeforum.com.

Check our on-line Calendar for scheduled event updates.  And you can always ask us about running in-house programs for your leader groups or teams

I look forward to working with you or your staff at this practical, down-to-earth clinic – and please forward this message on to others you know who might also be keen to lift their conversational leadership to the next level.

 

 

Cheers…

Bill Cropper

 

 

Bill Cropper Director

The Change Forum

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+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

billc@thechangeforum.com

www.thechangeforum.com

See our full Course Directory

for outlines of our current range of leadership & team learning programs

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Course FEE Includes

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• Lunch & refreshments

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