Dealing with Difficult Discussions
Presented by
Bill Cropper - The Change Forum
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513

Still places available… Register this week for less!!


Top up your leadership kit with a roadmap and tools to help you

resolve differences more mindfully

Also Positive Performance Conversations

Deliver difficult feedback and inspire

improved performance with consideration and confidence


CALL 4068 7591… Register On-line… or by Email or Fax


Do you want to deal with disruptive emotions and stay calm, cool and collected?

Every leader needs to be able to manage confrontation – and confidently, mindfully and skilfully does best!  Challenging and contentious conversations arise all too often and they test even the best of us – leaving us feeling anxious, dissatisfied, exhausted and even distressed… wondering ‘what went wrong’ and ‘how could we have handled this better!’ [More thoughts on these leader challenges in our article ‘Dread of Dissension]

Take the heat out of hard talks and resolve differences more mindfully with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face and greatly benefit your leadership success.

“A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

Dealing with poor performance is one of the most commonly avoided species of difficult discussions. It’s not identifying performance issues that’s the obstacle. It’s raising defensiveness: giving difficult feedback to people where their reaction may be emotionally volatile, and the conversational course you chart, unpredictable.

For conversations about performance that challenge you most, our 5 Footings & Frameworks model shows you ways to adjust your approach and the focus of the conversation to create a different emotional climate that enables you to deliver difficult feedback in more constructive ways.

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison F, Catholic College Cairns

Come along to our next BRISBANE clinics and try out these tools for yourself…

(Download course outlines through the title links following)


Register this week and pay the NFP discount rate (offer ends March 15):


BRISBANE March 25-26:  $660 p.person


BRISBANE March 24:  $410 p.person

“Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions.”   Karen P. Trinity Bay SHS


REGISTER NOW On-Line by Email or Fax or CALL 07-4068 7591  

Register first, pay on Invoice…

·        Prices include GST… Discount subject to prompt payment as invoiced

·        Discounts may vary… Latest email offer for named program applies

·        Payment on Invoice within 7 days and prior to attendance

·        Venue: Watermark Hotel Brisbane

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day


Next in Brisbane…  Mindful Leadership in Action

1-day brain-training clinic to improve attention and focus and reduce stress


Other Programs & Dates On-line


All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·        Solid learning in a safe, small group environment

·        Practical tools & frameworks for back-at-work action

·        Down-to-earth, hands-on and relevant

·        Comprehensive, easy-to-follow self-coaching guides

·        Serious fun and fantastic facilitation

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to working with you on improving your difficult discussion skills  and please feel free to forward this message to other contacts in your region and broader networks who might want to handle difficult discussions more competently and confidently…

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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