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The Change Forum

Worried about how you’ll tackle your next difficult performance conversation?

Positive Performance Conversations

Brisbane – APRIL 18-19

Need more engagement & clarity in your team talk?

Constructive Conversations

Brisbane – MAY 9-10

Also coming up in Brisbane...

Dealing with Difficult Discussions: June 18-19

Leading with Emotional Intelligence: June 19-20

Farewell to Summer Savings available…

Call, Email or Register On-line

Bill Cropper

Director & Presenter

The Change Forum’s programs can be delivered In-House and tailored for your team. Call to discuss your learning and development needs...

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Tools to make tough performance talks more trouble-free & your team-talk more constructive

The calibre of your conversations is a telling indicator of the performance culture of your workplace...

For some tips on performance conversations take a look at our E-Newzine Issue #13


Creating a conversational culture is central to success. Your ability to conduct constructive conversations is a key element in the effective functioning of any team. If you can’t talk well together in teams, all too soon it becomes tough to lead, plan, co-ordinate or even contribute. The art of constructive conversation-making is an indispensable tool for leaders to engage their people and open up their team-talk.  [Read more in our on-line FactFile on Constructive Conversations]

Tackling poor performers as most leaders will tell you, is one of the most widely feared and commonly avoided species of difficult discussions. Organisations are full of performance management guidelines and hand-books, yet there’s scant detail on how to really handle the conversational side of managing poor performance.

8 And that’s where The Change Forum coaching clinics come in… Here’s 2 clinics to help put your conversations on a much better footing… And farewell Summer with reduced fees to April 25...

Positive PERFORMANCE Conversations put a stop to poor performers...  Brisbane – APRIL 18-19 (2-days)… JULY 11 (1-day fast-track)       

After you complete this clinic, you’ll be able to develop a personal game-plan to handle performance conversations with more clarity and confidence and get people to engage with the process positively.

[Flyer attached or download through the title link for outline, content & registration]

This 2-day clinic (1-day fast-track in selected regions) and its accompanying self-coaching Toolkit, takes you on a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal with difficult performers more competently and comfortably and deliver hard feedback that is more ‘sayable’ and ‘hearable’.

Some of the topics we touch on in this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling – saying what you need and why they need it too

·         Reframing – putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions

Leading through CONSTRUCTIVE Conversations – make your team-talk more productive and engaging...    Brisbane – MAY 9-10

Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build buy-in, collaboration and engagement...

This must-do intensive coaching clinic centres on 7 essential principles for more powerful, penetrating and constructive conversations that will heighten your conversational awareness, strengthen your capacity for conversational leadership and equip you with a set of easy-to-learn tools that will boost your ability to conduct more effective conversations in a range of different settings.

Topics and tools in this 2-day clinic cover...

·         Grasping the conversational nature of leadership

·         Applying 7 Principles for Constructive Conversations

·         Turning from Debate to Dialogue on the discussion continuum

·         Exploring conversational assumption-making

·         Using perceptual Positions & precision questions

·         Connecting with others in 2nd position

·         Balancing your say with hearing their say

·         Being persuasive – assert yourself positively

·         The 5-P Model of more Skillful Discussion

·         Goal setting – Conversational Coaching Scorecard

Farewell SUMMER!! – Attend with a Friend  for less*

Register NOW on-line, by email or fax…

(GST inc… *register by April 25)

2-day clinics: $726* single or 2 places $1,375*  (Full Fee usu: $858 per person)

                          [NFP/Schools: $660 each]

1-day clinics: $440* single or 2 places $840*  (Full Fee usu: $528 per person)

                          [NFP/Schools: $396 each]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD or Spring Hill venue confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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