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The Change Forum

Scheduled & In-House Learning solutions for Leadership & Change


the role Emotional Intelligence plays

in practical leadership

~ 7 crucial EI practices for connective leaders ~

BRISBANE – NOV 29-30  MAR 21-22

Social Intelligence:

Building Team Resilience and Positivity

~ 10 vital Social and Emotional Team Intelligence dimensions ~


Designed & Presented by Bill Cropper

Call, Email or

Register On-line

Tel: 07- 4068 7591

Mob: 0429 – 687 513

A resilient adaptive culture starts with Connective Leadership and strong Cohesive Teams

Emotional Intelligence (EI) is a critically enriching life-skill everyone needs to cultivate, whether it’s to build great teams, be a more connective leader, boost morale and performance or create an awesome workplace where we get on well, have fun and produce amazing results.

Does EI really matter that much? We think it does. [See our FactFile: Why EI Matters] Just about everything that happens at work tracks back to EI – or, more often, a lack of it. Here’s a few snapshots on why it’s vital for everyone – leaders and teams:

¨  EI is what helps us stay calm, cool and collected at work while everyone else runs amok

¨  EI is what enables us to handle relationships with sensitivity, empathy, harmony and humour

¨  EI is what gives us grit, resilience and determination to persevere in the face of set-backs.

¨  EI is what helps us manage our moods, keep destructive emotions at bay and handle hostility in others

¨  EI is one the key differentials between brilliant teams and great leaders and dismal ones

That’s where The Change Forum coaching clinics come in…  Solid theory translated into practical, down-to-earth applications explored in a safe small group setting, supported by comprehensive, easy-to-follow self-coaching Toolkits for back-at-work action… Sound learning, hands-on and relevant...

Connectivity: The 7 Practices of EI Leaders:  Brisbane NOV 29-30  MAR 21-22

“Leading with EI provided a fantastic platform upon which to build much deeper and authentic connections with my colleagues and learn a lot more about myself. I really enjoyed your presentation style. The guidebook with its array of tools is a valuable resource – especially  emotions mapping to cope with emotions hijacks and the experiential activity of letting  accusations  go through to the keeper and concentrating  on the underpinning feelings that are driving the behaviour. “ Maurice Ware – Queensland Studies Authority

What’s this about? Connectivity is the art of being able to read and respond to what’s going on for people emotionally so you can really manage to motivate them - to work out what drives their behaviour and what inspires and energises them to perform at their best. How aware we are of our own emotions and our ability to empathise and connect with others, profoundly affects work culture, team climate and ultimately, job performance.  

¡  The more positive emotional connection there is in a team, the more people feel friendly and focused

¡  Staff keep an emotional bank balance on leaders. The debit column is disconnection and dissonance

¡  The credit column is connectivity that builds positive relations and promotes more productive performance.

¡  Lack of connectivity costs in terms of de-motivation yet rarely reveals itself on the bottom-line balance sheet

¡  Leading with EI is about realising if you want people to put in a superior performance, you have to connect with their feelings first. 


What will I discover? This highly-regarded clinic has loads of insights into how to apply 7 key EI practices and takes you through a series of easy-to-apply tools to energise your leadership and create more constructive team relationships. Topics we explore in this program help you to…

¨  Master practical tools to manage emotions and use them positively

¨  Take-on the role leaders play as emotional care-takers and amplifiers 

¨  Tackle tough leadership dilemmas in more emotionally intelligent ways

¨  Control emotional hijacks and create a better emotional climate at work

¨  Connect better with the people you lead to inspire and motivate them

¨  Handle defensiveness and other disruptive emotions in self and others

¨  Stock-take your EI leaders skills and set practical goals to lift them

An insightful workshop that encouraged self-reflection and participation. It helped me gain a better insight into my own level of EI and the strategies I employ to self-manage (or not). It was more than a chalk and talk. Bill has an easy, calm approach that creates a safe environment to allow yourself to participate and get the most out of the sessions. I thought the pace and content was well considered and the group dynamics and enthusiasm were a highlight for me…as well as Bill’s experience, knowledge and presentation skills.” Jay Hendricks – Queensland Health

Articles and tips on leader connectivity in our CC E-NEWS e-Zine Issue #14

Social Intelligence: EI in TEAMS:  Brisbane FEB 26-27

What’s this about? SETI stands for Social and Emotional Team Intelligence and every team could do with more of it.  SETI is the new brain science behind connecting and getting along well with others in teams and research reveals that it may account for as much as 40% of team performance...

¡  Lots of us lack the emotional and social skills needed to form and maintain healthy team relationships

¡  The more positive emotional connection there is in a team, the more people feel friendly and focused

¡  The reverse applies too. Apathy, anger or aggression set off emotional chain-reactions that turn teams toxic

¡  While we naturally work in teams to achieve things we can’t do alone, working well together in them doesn’t come so naturally. We have to learn how to do this.



What will I discover? This practise-intensive 2-day work-out for team members and leaders, takes you through a series of activities based on 10 SETI Dimensions that helps you in a hands-on way to:

¨  Boost your level of social intelligence and emotional awareness

¨  Build positive emotional states like resilience, tolerance and respect

¨  Measure the emotional temperature of your team

¨  Create more cohesion and connectivity in your team

¨  Apply 5 keys of team behaviour – likingness, safety, empathy, support, feedback

¨  Temper the impact of toxic emotions on team climate

¨  Reinforce relationship builders like resonance and rapport


“A valuable course in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me” Francoise Lane - Department of Communities


Read more about EI in Teams in our free FactFile on 10 Dimensions for EI Teams

Register NOW on-line, by email or fax…

Register by December 15 and save:

2-day clinic just $750 single or 2 places $1430**  [NFP/Schools: $660 per person]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD or Spring Hill venue confirmed on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer


Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct (as below) or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Regular Early Fees >21 Days:

2-Day / 1-Day (All GST Inc)

• $770 / $473 per person

• $660 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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