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Connectivity counts when it comes to leading teams

Social & Emotional Team Intelligence

...Explore 10 SETI Dimensions to create cohesive & connective teams...

CAIRNS August 22 – TOWNSVILLE Sept 20

The Emotionally Intelligent Leader

..1-day fast-track on 7 practices for more connective leadership...

CAIRNS August 23

Designed & Presented by Bill Cropper

Call, Email or Register On-line

The Change Forum

All Change Forum programs can be delivered In-House & tailored to your leadership, team or culture change needs.

Call, Email, enquire On-line

Tel: 07- 4068 7591

Mob: 0429 – 687 513

Need-to-know strategies to manage emotions,  create connectivity and build better teams


Wondering which Change Forum clinic is right for you?

Our full 2013 Directory of Programs might help you decide…

Review on-line, download and share…

SETI (Social and Emotional Team Intelligence) isn’t just science-fiction, it’s science-fact – and every team could do with more of.  SETI is the new brain science behind connecting and getting along well with others. Research reveals it may account for as much as 40% of team performance yet lots of us lack the emotional and social skills needed to form and maintain healthy team relationships and productive performance.

Agile leaders are alert to emotional undercurrents. They know social and emotional intelligence is one of the key differentials between effective and ineffective teams. When we can learn together about how emotions affect our behaviour, relationships, how we interact, solve problems, make decisions and respond to stress and pressure – this can have a huge and beneficial impact on the healthy functioning of any team.

That’s what The Change Forum coaching clinics are about – equipping people with the capability to build positive, productive work cultures and be better leaders and better team-players. Whatever the nature of your work or the complexion of your team, managing our emotions, connecting with others and dealing better with disagreement and stress are critical and rewarding life-skills – and they can be learned  [Download Clinic Brochure through Course Title links below.]

Social & Emotional Team Intelligence’s at the heart of good work, good teams and good team-work

CAIRNS August 22…  TOWNSVILLE September 20

“A valuable course in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me” Francoise Lane - Department of Communities

While individuals need EI to manage their own feelings and behaviours, navigate relationships and deal with personal challenges, there’s growing recognition that teams as entire entities need SETI to connect well with each other, handle inevitable conflicts that arise, persevere in the face of setbacks, harness the energy to take concerted action and create more positive emotional states like resilience, respect and empathy that contribute dramatically to superior team performance..

What you’ll discover: This 1-day work-out for both team leaders and members, takes you through a series of team actions based on 10 SETI Dimensions crucial to creating cohesive teams that can help you in a real hands-on way to:

¡  Boost your level of social intelligence and emotional awareness

¡  Build positive emotional states like resilience, tolerance and respect

¡  Measure the emotional temperature of your team

¡  Create more cohesion and connectivity in your team

¡  Apply 5 keys of team behaviour – likingness, safety, empathy, support, feedback

¡  Temper the impact of toxic emotions on team climate

¡  Reinforce relationship builders like resonance and rapport

Course Features...

¡  Diagnose your team’s level of SETI using our unique  10 Dimensions Model

¡  Take-away a 130-page SETI self-coaching Guide with tons of tools and activities

¡  Take your team’s emotional temperature with our SETI inventory

¡  Develop a CHARTER to Integrate SETI into your team operating principles

“I wanted to learn how to apply EI in a team dynamic. This course was well-run, easy-to-follow with good practice activities that gave me concrete practical ways to introduce and improve  the SETI level in my team. Bill knew the subject and believed in what he was teaching – and the guidebook is great to have and take away with youRosey Lupton – CNWQ Medicare Local

Also coming up next in CAIRNS


Putting Patients First

Caring, Connecting & Compassion in HealthCare





Preparing People for Change

Pave the path to smoother change transitions




Positive Performance Conversations

Tackle tough performance with confidence




Fundamental Facilitation

Master tools that matter for great facilitation

CAIRNS – NOV 12-13


Dealing with Difficult Discussions

A 2-day guided tour with high-energy pitstops of our 7-Stage Roadmap for taking the heat out of hard talks…

CAIRNS – NOV 21-22




Download Brochures through course Title links or download on-line at


Places limited for each event so NOMINATE EARLY to secure a place

The Emotionally Intelligent Leader: CAIRNS August 23

...EI – it’s virtually a brand-name for brilliant leadership

“An excellent presentation... I learned the difference between thoughts and feelings, how to recognise and  control reactions to feelings and walked away with some solid action points”

Stephen Agius, Cairns Regional Council

EI isn’t an optional extra anymore – it’s a critical capability for any competent leader. Leaders have an immense impact as energizers, amplifiers and emotional care-takers, on the performance, behaviour and emotions of people they lead, because a leader’s patterns of thinking, feeling and behaving influence those around them.  A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, team performance. 

What you’ll discover. This 1-day fast-track clinic overviews the 7 Practices of Emotionally Intelligent Leaders and takes you through selected tools to cultivate connectivity and more constructive team relationships. Topics we touch on in this seminar help you to…

¡  Connect better with the people you lead to inspire and motivate them

¡  Master practical tools to manage emotions and use them positively

¡  Take-on the role leaders play as emotional care-takers and amplifiers 

¡  Tackle tough leadership dilemmas in more emotionally intelligent ways

¡  Control emotional hijacks and create a better emotional climate at work

¡  Handle defensiveness and other disruptive emotions in self and others

Course Features...

¡  Stock-take your EI Leader skills with our EI Leader 7 Practices Inventory

¡  Use our 5-Step self-coaching model to identify goals and coaching-action steps

¡  Take away comprehensive EI Leader Guide to apply tools back at work

It was great. All staff need to be made aware of the interpersonal issues at this level impacting on their ability to be effective leaders. Activities and group discussion helped, as did the obvious expertise of the presenter who easily engaged the audience. The final activity drove home why we need to use EI as leaders and was spot-on.” Marisa Pearce – HR Manager Tablelands Regional Council


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation




“I feel very comfortable attending your courses Bill.  I like your relaxed, open and non-judgemental style as a facilitator and I think you explain the content in a way that’s easy to understand and relate to in everyday life (on both professional and personal levels.” Pauline Bonnici

Register NOW on-line, by email or fax…

Multiple Clinics or Multiple Places for LESS…

General:          $473 single…  2 places or 2 clinics $880…  3 places (per clinic) $1,265

NFP/Schools: $440 single…  2 places or 2 clinics $825…  3 places (per clinic) $1,188

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Rydges Tradewinds Hotel, Cairns

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]

MULTIPLE Registration Discount available…

2 Clinics or 2 Places for less…


All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work



In-House clinics can be arranged for larger groups –timed to suit the team



Let others know….

Forward on to colleagues and friends…


Bill Cropper

Director - The Change Forum







+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Regular Early Fees >21 Days:

2-Day / 1-Day (All GST Inc)

• $770 / $495 per person

• $660 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


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