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The Change Forum

Constructive Conversations at Work

Sunshine Coast University – NOV 5

also Brisbane NOV 12

Positive Performance Conversations

Brisbane – OCT 29

also Sunshine Coast University NOV 6

Dealing with Difficult Discussions

Brisbane – NOV 26-27

also Sunshine Coast University DEC 2-3

Call, Email, or Register On-line

Bill Cropper

has been running conversational coaching clinics for executives, leaders and teams for the past 12 years. Change Forum programs can be delivered In-House and tailored for your team. Call Bill for a conversation...

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Conversational coaching clinics power-up your persuasiveness, productivity and personal poise...

The calibre of your conversations is simply too important to ignore

Casual, crucial, caustic or contentious, conversations are the cement that holds teams together and connects us to others.  Whether you’re leading change, dealing with a difficult team moment, coping constructively with complaints or conflict, or sharing ideas in a dynamic dialogue, the essential actions we all take happen almost entirely through conversations...[More in our FactFile on Constructive Conversations]

Whatever work you do or position you hold, knowing when and how to use different conversational tools and techniques is a vital yet neglected element for personal mastery, inspirational leadership, constructive teams and business success.

Also coming up in BRISBANE &



Preparing People for Change

Pave the path to smoother change transitions

Brisbane OCT 28


EI in Teams

10 Social & Emotional Dimensions to connect and work better in teams

Sunshine Cst OCT 30-31

Brisbane NOV 10-11


Mindful Leadership in Action

How focus & presence can improve your leadership

Sunshine Cst NOV 7

Brisbane NOV 28


Leading Culture Change

8-phase model for leaders serious about renovating their work culture

Brisbane NOV 14


Leading with EI

Apply 7 EI Leader Practices to elevate your leadership

Sunshine Cst NOV 24-25

Brisbane DEC 4-5


Putting Patients First

Caring, Connecting & Compassion in HealthCare

Brisbane DEC 1

Sunshine Cst DEC 8


Most actions we take happen through conversations. Take them away, and hardly anything would get done. And handling hard talks, conflict and confrontation is the toughest test of our emotional and conversational capabilities. Difficult conversations about poor performance or other troubling topics leave many of us feeling anxious, dumb-founded or distressed wondering ‘what went wrong?’


And that's where our conversational coaching clinics come in. They deal with real-life conversational challenges and provide opportunities to practise tools in a safe, small group environment that builds the confidence to manage your future conversations in a more mindful and effective manner and make every one of them count. Download Flyer through course title links for outline, content & registration]

CONSTRUCTIVE Conversations at Work ­– get more engagement, raise the calibre of your team-talk & make every team conversation count...


Sunshine Coast University: Nov 5                                       Brisbane Nov 12

“I was impressed by the practical way theory was used to educate participants. The excellent modelling of the techniques as they were introduced was helpful, as was the way practice sessions were constructed. I’m already using the self-coaching guide – it’s a very valuable resource.” Donna George, Edmund Rice Education Australia

What’s this about? The calibre of your conversations counts for leadership success. They’re a telling indicator of workplace culture and crucial for the effective functioning of any team. Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build buy-in, collaboration and engagement.

This ‘can’t-miss’ coaching clinic centres on 7 essential principles for constructive conversation-making. It equips you with easy-to-learn tools to tone-up your conversational leadership capacity and boost your ability to conduct more penetrating and powerful conversations.  Topics and tools in this 1-day fast-track clinic cover...

·        Grasping the conversational nature of leadership

·        Applying 7 Principles for Constructive Conversations

·        Turning from Debate to Dialogue on the discussion continuum

·        Exploring conversational assumption-making

·        Using perceptual Positions & precision questions

·        Connecting with others in 2nd position

·        Balancing your say with hearing their say

·        Being persuasive – assert yourself positively

·        The 5-P Model of more Skillful Discussion

·        Goal setting – Conversational Coaching Scorecard

Although this clinic is principally aimed at leaders, it can benefit anyone who wants to increase their conversational mastery and work on ways to foster more constructive conversations in a range of different discussional settings.

“Very positive and useful PD, delivered with a good variety and balance of input, practising and giving feedback. Strategies for skillful discussion and dialogue were well role modelled throughout the course.” Roslyn Parkes – Principal Coorparoo Secondary College

Fundamental Facilitation

Master tools that matter for great facilitation

DEC 9-10



Download Brochures through course Title links or download on-line at



Places limited for each event so NOMINATE EARLY to secure a place




IN-HOUSE clinics can be arranged for larger groups – timed to suit the team

Positive PERFORMANCE Conversations: carefully-crafted footings frameworks & formulas to make difficult performance conversations easier...

Brisbane: Oct 29                                       Sunshine Coast University: Nov 6

“A quality, ‘value for money’ day - well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College, Cairns

What’s this about? Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers. We say things that disable the discussion and raise defensiveness even more. We monopolise the conversation and turn what should be a two-way talk into one-way traffic. We get staff off-side by putting things in negative ways rather than focus on the positive performance we want to encourage. They feel ticked-off and either retreat or retaliate.

Positive performance conversations work on a simple principle: focus on the positives you want to see, not the negatives you don’t.  This 1-day clinic provides crucial scaffolding for you to plan, prepare and carry-through talks with reluctant performers. Our 5 Footings and Frameworks Model helps you to focus less on what's wrong and more on what’s expected as we take you on a step-by-step tour of carefully-crafted formulas to deal with difficult performers more competently and comfortably and make hard performance conversations easier. Topics we touch on include:

·        Structuring – the 5 Footings and Frameworks to follow

·        ‘De-vaguing’ – being specific about dissecting performance issues

·        Handling defensiveness - anxiety and other high-pitched emotions

·        Giving Feedback – that is clear, frank and fact-based

·        Anticipating – objections, excuses, justifications and downplays

·        Levelling – saying what you need and why they need it too

·        Reframing – putting negative performance issues across positively

·        Focusing – keeping on track and finding solutions

·        Coaching – getting commitment to goals and actions

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson, Darling Downs Hospital & Health Service


5 reasons to choose a Change Forum coaching clinic...

x     Solid learning in a safe, small group environment

x     Practical tools & frameworks for back-at-work action

x     Down-to-earth, hands-on and relevant

x     Comprehensive, easy-to-follow self-coaching guides

x    Serious fun and sound facilitation

Dealing with DIFFICULT DISCUSSIONS: roadmaps to find your way through troublesome topics and resolve differences…

Brisbane Nov 26-27                         Sunshine Coast University: Dec 2-3

“Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions… I look forward to attending another of your workshops in the future.”   Karen Plume Trinity Bay SHS

What’s this about? Coping with contentious conversations is something we all need to do better.  Difficult discussions cause so much conflict and stress in workplaces. Poorly handled, they detract from performance, erode work relationships, misunderstandings multiply, trust deteriorates,  productivity plummets and teams turn toxic.

Dealing with Difficult Discussions equips you with robust easy-to-use tools to navigate your way through those troublesome moments more confidently. Practise a more methodical, controlled and step-by-step approach to grasp the dynamics behind difficult discussions and convert destructive confrontation into constructive conversations. Join us as we take a tour along our 7-Stage Roadmap for taking the heat out of hard talks and unpack what’s really going on when talk becomes tense and feelings get fractious. Topics we cover help you:

·        Decipher the dynamics of difficult discussions and use this to structure your talk

·        Identify common mistakes we make when talks gets tough and how to avoid them

·        Start a difficult discussion more decisively without raising as much defensiveness

·        See the 3-part structure of all difficult discussions

·        Try out tips to defuse difficult moments

·        Learn conversational formulas to beat blockers like intentions, blame & assumptions

·        Face up to feelings – the core of difficult discussions – and use them constructively

·        Rehearse our unique 7-stage model for dealing with difficult discussions

“A very worthwhile, engaging program that was very relevant to me. I wanted to feel better equipped to handle difficult discussions and it helped me identify stages and common mistakes we all fall into when involved in them.  It was very well presented, well-paced and very enjoyable with clear and useful tools” Mike Phillips, Access Community Housing Cairns

MULTIPLE Registration Discounts…



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Register NOW on-line, by email or fax

Multiple Clinics or Multiple Places for LESS…

2-day clinics:   $770 single  2 places or 2 clinics $1,496… 3 places (per clinic)  $2,178

NFP/Schools:   $693 single…     2 places or 2 clinics  $1,320…   3 places (per clinic)  $1,947

1-day clinics:  $440 single…  2 places or 2 clinics $858…  3 places (per clinic) $1,254

NFP/Schools:   $410 single…     2 places or 2 clinics $792…       3 places (per clinic) $1,155

·        Prices include GST… Discount applies from date of registration

·        Payment on invoice within 14 days and 10 days prior to attendance

·        Venue: IPL Centre Sunshine Coast Uni; Watermark Hotel Spring Hill

·        Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·        Timing: 8.30 am - 4.30 pm each day


Register ON-LINE or download form to return by EMAIL/FAX


Background articles and tips on a variety of conversation situations in our free FactFiles and seasonal e-zine CC E-News. Feel free to share with colleagues, staff and friends…


All Change Forum programs can be delivered IN-HOUSE in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


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