Make your conversations count for leadership

success this New Year

Want more engagement in conversations you lead?

Want to be more mindful and measured in what you say?

Need some new ways to say what you need to say?

Want to handle troublesome topics and difficult performers

with  more poise, composure and confidence?

Commencing Feb 26-27 Sunshine Coast… Brisbane March 6…

Try out some tools, tips & techniques that can help you

communicate with more confidence and

improve discussions you have in all kinds of settings

~ REGISTER On-line or CALL 07-4068 7591 ~


Conversational Coaching Clinics

to revitalise your leadership approach in 2015…

How do I get people to engage in conversations and dig down to the real issues?

Leading through Conversations

 7 keys for constructive conversation-making to

connect, influence, dialogue and engage better...

Sunshine Coast Uni February 26-27

Brisbane May 21-22

What can I do to turn the heat down when talk becomes tense and feelings get fractious?

Dealing with Difficult Discussions

7-stage roadmap to navigate your way more confidently through

contentious conversations

Sunshine Coast Uni March 4-5

Brisbane March 25-26

Hervey Bay May 14-15

How can I get through to difficult performers in more positive, constructive ways?

Positive Performance Conversations

5 footings and frameworks to tackle poor performance more competently and comfortably

Sunshine Coast Uni March 17

Brisbane March 6

Bundaberg March 24

Enquire about an in-house program for your leadership groups and teams



What’s Leading through Conversations about? 7 keys for opening up conversation to connect, influence, dialogue and engage better...  The calibre of your conversations counts for leadership success. Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build buy-in, collaboration and engagement. This ‘can’t-miss’ coaching clinic revolves around the idea that if you want to keep conversations constructive, you have to stay connected and in-dialogue with the people you lead.

Centred around 7 key principles for constructive conversations, this practical 2-day program equips you with easy-to-learn tools to tone-up your conversational leadership capacity and boost your ability to conduct more powerful conversations.   You’ll learn how to:

·        Apply 7 Key Principles for Constructive Conversations

·        Be more aware and present in your conversations

·        Assert yourself more positively, powerfully and persuasively

·        Turn dead-end debates into skilful discussion and dialogue

·        Connect with others in more effective ways

·        Balance your say with hearing what they’ve got to  say

·        Engage people in more frank and open interchanges

·        Make meetings more meaningful and deal with the real issues

·        Keep discussion on track and channel differences of opinion

“I was impressed by the practical way theory was used to educate participants. The excellent modelling of the techniques as they were introduced was helpful, as was the way practice sessions were constructed. I’m already using the self-coaching guide – it’s a very valuable resource.” Donna G - Edmund Rice Education Australia

Review Course Outline…   Download Course Flyer…   2-Day Clinic Fees – Discounts as below


What’s Dealing with Difficult Discussions about?   …a roadmap and tools to navigate your way through troublesome topics and resolve differences constructively.  Coping with contentious conversations is something we all need to do better.  Difficult discussions cause so much conflict and stress in workplaces. Poorly handled, they detract from performance, erode work relationships, misunderstandings multiply, trust deteriorates,  productivity plummets and teams turn toxic.

This focused 2-day clinic explores the dynamics behind difficult discussions and equips you with a 7-Stage Roadmap and robust, easy-to-use discussion tools to help you navigate your way through those troublesome moments more confidently and unpack what’s really going on when talk becomes tense and feelings get fractious.  Practise a more controlled, step-by-step approach to  taking the heat out of hard talks and convert destructive confrontation into constructive conversation.  Topics we cover help you:

·        Decipher the dynamics of difficult discussions and use this to structure your talk

·        Identify common mistakes we make when talks gets tough and how to avoid them

·        Start a difficult discussion more decisively without raising as much defensiveness

·        See the 3-part structure of all difficult discussions

·        Try out tips to defuse difficult moments

·        Learn conversational formulas to beat blockers like intentions, blame & assumptions

·        Face up to feelings – the core of difficult discussions – and use them constructively

·        Rehearse our unique 7-stage model for dealing with difficult discussions

“Fantastic and very beneficial. The course  provided information I can use not only in the workplace but also in my personal life. Bill kept us active both days with hands-on activities and case-studies which were a great way of keeping participants engaged, and the workbook is fantastically detailed – very handy for future reference . Thanks again for a great 2 days.” Jamie K Access Community Housing

Review Course Outline…   Download Course Flyer…  2-Day Clinic Fees – Discounts as below


What’s Positive Performance Conversations about?carefully-crafted footings frameworks & formulas to make difficult performance conversations easier.   Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers.  We say things that get staff off-side by putting things in negative ways. They get defensive and either retreat or retaliate.

This course works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to help deal with difficult performers more competently and comfortably and make hard performance conversations that little bit easier.  In this 1-day fast-track version of the clinic you’ll learn how to:

·        Tackle tough performance conversations in more positive ways

·        Structure – your conversation better with our 5 Footings and Frameworks model

·        Start conversations on a firm but neutral footing

·        Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·        ‘De-vague’ – be more specific in the way you dissect performance issues

·        Handle defensiveness anxiety and other high-pitched emotions

·        Anticipate – objections, excuses, justifications and downplays

·        Level – say what performance you need and why they need it too

·        Stay Focused – keep it on track, clear, frank and fact-based

·        Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. As supervisor of a large team, I was looking for simple tools to assist me to have difficult performance conversations. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tool-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.” Trish K  University of Southern Queensland

Review Course Outline…   Download Flyer 1-Day Clinic Fees – as below


REGISTER NOW On-Line or by Email or Fax…  

Register 28+ Days ahead to secure best discount fee

Regular reduced rates Schools & NFP orgs…

Register first, pay on Invoice

Rate Special to Welcome 2015…

2-Day Clinic (GST inc):   $740 to Feb 14… Then $770 to Feb 28…   NFP/Schools $660

1-Day Clinic (GST inc)$440  to Feb 14… Then $473 to Feb 28…  NFP/Schools $410

·        Early Fees: 2 Discount levels: 28+ Days and 14+ Days prior to event.

·        Fixed discount rate for Schools/NFP orgs

·        Group Discounts for 5 or more considered on request

·        Payment on Invoice within 14 days and prior to attendance

·        Venue: IPL Centre, Sunshine Coast Uni; Other CBD Venues advised on registration

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day


Register ON-Line  FAX/EMAIL completed Form or CALL 07-4068 7591…


All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on conversations at work, see back issues of Conversational Coaching e-zine CC E-News – read on-line or download and share with colleagues, staff and friends…

Look forward to seeing you or your staff at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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