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The Change Forum

Conversational Coaching for better Leaders & Teams

Positive Performance Conversations

Brisbane – AUG 27, OCT 30


Dealing with Difficult Discussions

Brisbane – SEPT 17-18, NOV 28-29


Leading Constructive Conversations

Brisbane – NOV 19-20

Call, Email or Register On-line

Bill Cropper

Director & Presenter

The Change Forum’s programs can be delivered In-House and tailored for your team. Call to discuss your learning and development needs...

Mob: 0429 – 687 513

Tel: 07- 4068 7591


Conversational coaching & leadership clinics to power personal competence & renew team culture

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Fundamental Facilitation

Master tools that matter for great facilitation

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Download Brochures through course Title links or download at


EARLY NOMINATION will secure you a place

Casual, crucial, caustic or contentious, conversations are the cement that holds teams together and connects us to others.  In fact, they’re a core business process!  Whether you’re leading change, dealing with difficult discussions, building better teams, or coping constructively with complaints, the essential actions we all take happen almost entirely through conversations.  [More in our FactFile on Constructive Conversations]

8 And that’s where The Change Forum’s conversational coaching clinics come in…   [Download Flyer through course title links for outline, content & registration]

Positive PERFORMANCE Conversations 


“A quality, ‘value for money’ day - well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College, Cairns

What’s this about? Tackling poor performance, as most leaders will tell you, is one of the most commonly avoided and widely feared species of difficult discussion. Organisations are packed with performance management guidelines and hand-books, yet there’s scant help on how to come to grips with the conversational side.

Positive performance conversations work on a simple principle: focus on future positive performance rather than past negatives. This 2-day clinic (1 day in selected regions) takes you on a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal with difficult performers more competently and comfortably and make hard performance conversations easier. Topics we touch on include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling – saying what you need and why they need it too

·         Reframing – putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson, Darling Downs Hospital & Health Service


BRISBANE: Sept 17-18, Nov 28-29  HERVEY BAY: Oct 15-16

TOOWOOMBA: Nov 26-27

“Really beneficial and I strongly encourage others to attend. You will get a lot out of it. Thanks to you I’m progressing much better in the area of handling conflict. This course is fantastic to improve your skills in managing staff for positive outcomes. I ‘ve used the tools already and they really work!” Kelly Hodgman, Electricity & Water Ombudsman Queensland

What’s this about? Challenging, confronting or contentious conversations are something everyone can learn to handle better. Join us as we take a tour along our 7-Stage Roadmap for taking the heat out of hard talks and unpack what’s really going on when talk becomes tense and feelings get fractious. 

Dealing with Difficult Discussions equips you with robust easy-to-use tools to navigate your way through those troublesome moments more confidently. Practise a more methodical, controlled and step-by-step approach to grasp the dynamics behind difficult discussions and convert destructive confrontation into constructive conversations. Topics we cover help you:

·         Decipher the dynamics of difficult discussions and use this to structure your talk

·         Identify common mistakes we make when talks gets tough and how to avoid them

·         Start a difficult discussion more decisively without raising as much defensiveness

·         See the 3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Learn conversational formulas to beat blockers like intentions, blame & assumptions

·         Face up to feelings – the core of difficult discussions – and use them constructively

·         Rehearse our unique 7-stage model for dealing with difficult discussions

“A very worthwhile, engaging program that was very relevant to me. I wanted to feel better equipped to handle difficult discussions and it helped me identify stages and common mistakes we all fall into when involved in them.  It was very well presented, well-paced and very enjoyable with clear and useful tools” Mike Phillips, Access Community Housing Cairns


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x     Serious fun and sound facilitation

Leading through CONSTRUCTIVE Conversations:


“Excellent. I went straight back and recommended it to my colleagues. I gained valuable practical skills that I can now apply in my work and personal life.  I enjoyed the interactive style and opportunity to practice the tools – and you are a very good facilitator. Thanks for a great couple of days.” Aaron Wray, Qld Health

What’s this about? The calibre of conversation counts for leadership success. They’re a telling indicator of workplace culture and crucial for the effective functioning of any team. Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build buy-in, collaboration and engagement.

Leading through Conversations centres on 7 essential principles for more powerful, penetrating and constructive conversations that will heighten your conversational awareness, strengthen your capacity for conversational leadership and equip you with a set of easy-to-learn tools that will boost your ability to conduct more effective conversations in a range of different settings.  Topics and tools in this 2-day clinic cover...

·         Grasping the conversational nature of leadership

·         Applying 7 Principles for Constructive Conversations

·         Turning from Debate to Dialogue on the discussion continuum

·         Exploring conversational assumption-making

·         Using perceptual Positions & precision questions

·         Connecting with others in 2nd position

·         Balancing your say with hearing their say

·         Being persuasive – assert yourself positively

·         The 5-P Model of more Skillful Discussion

·         Goal setting – Conversational Coaching Scorecard

“A great couple of days. The interactive activities were unique and the hands-on approach very useful. The guide is very easy to read and comprehensive. It’s definitely helped me have the courage to approach conversations I previously scampered from.” Tameeka Sainsbury – Pacific Pines SHS

MULTIPLE Registration Discounts available…


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In-House clinics can be arranged for larger groups –timed to suit the team…

Register NOW on-line, by email or fax…

Multiple Clinics or Multiple Places for LESS…

2-day clinics:   $770 single  2 places or 2 clinics $1,452… 3 places (per clinic)  $2,135

NFP/Schools:   $660 single…     2 places or 2 clinics  $1,287…   3 places (per clinic)  $1,925

1-day clinics:   $473 single…  2 places or 2 clinics $880…  3 places (per clinic) $1,265

NFP/Schools:   $440 single…     2 places or 2 clinics $825…       3 places (per clinic) $1,188

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD or Spring Hill venue confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Standard Early Fees >21 days

2-Day / 1-Day (GST Inc)

• $792 / $495 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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