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The Change Forum

…Still a few Discount places for final 2012 CQ Clinics …

Positive Performance Conversations

~ taking a positive approach to poor performance


The Emotionally Intelligent Leader

~ 1-day fast-track on 7 crucial EI leader practices


SOCIAL Intelligence: EI in Teams

~ 10 vital EI Dimensions to re-invigorate your team


Designed & Presented by Bill Cropper

The Change Forum programs can be delivered In-House and tailored for your leader group or team. Call to discuss ways we can help with your leadership, team or coaching needs.

Bill Cropper - Director

Tel: 07- 4068 7591

The Change Forum is an approved Queensland Health provider for Leadership, Coaching & Culture Change Services.

Build better Teams by connecting through Emotional Intelligence and confident conversations

Discounts still available ~ Call, Email or Register On-line

Outlines below or download Brochure for details on all 3 clinics

Also now available our E-Newzine#14 featuring articles & tips on connectivity

Emotional Intelligence (EI) is a critically enriching life-skill everyone needs to cultivate, whether it’s to build great teams, be a more connective leader, boost morale and performance or create an awesome workplace where we get on well, have fun and produce amazing results. [More in our FactFile: Why EI Matters]

Does EI really matter that much? We think it does. Just about everything that happens at work tracks back to EI – or, more often, a lack of it. Here’s a few snapshots on why it’s vital for everyone – leaders and teams:

¨  EI is what helps us stay calm, cool and collected at work while everyone else runs amok

¨  EI is what enables us to handle relationships with sensitivity, empathy, harmony and humour

¨  EI is what gives us grit, resilience and determination to persevere in the face of set-backs.

¨  EI is what helps us manage our moods, keep destructive emotions at bay and handle hostility in others

¨  EI is one the key differentials between brilliant teams and great leaders and dismal ones

EI is also a critical factor in handling performance conversations more positively – something every leader needs to be able to do with confidence.  And that’s where The Change Forum coaching clinics come in…

Still reduced fee places on offer for final Rockhampton clinics for 2012 – October 22–23–24: Three must-do development clinics on better management, more connective leadership and higher-functioning teams....

Positive Performance Conversations:  ROCKHAMPTON October 22 (Brisbane Nov 16)

What’s this about? As most leaders will tell you, tackling poor performance conversations is one of the most widely feared species of difficult discussions. Organisations spend thousands on performance management systems but in the end many managers still sidestep or totally avoid having conversations with low performers.

¡  Positive Performance Conversations focuses on future positive performance rather than past negatives.

¡  Focusing less on what's wrong and more on what’s expected is far less likely to trigger defensiveness.

¡  It creates a very different emotional climate where people are far more likely to hear what you have to say.

¡  It enables you to deliver difficult feedback in ways that are more sayable and hearable

What will I discover? This targeted 1-day clinic and accompanying self-coaching guide, takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get seriously better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:

¨  Structuring – the 5 Footings and Frameworks to follow

¨  ‘De-vaguing’ – being specific about dissecting performance issues

¨  Handling defensiveness - anxiety and other high-pitched emotions

¨  Giving Feedback – that is clear, frank and fact-based

¨  Anticipating – objections, excuses, justifications and downplays

¨  Levelling – saying what you need and why they need it too

¨  Reframing – putting negative performance issues across positively

¨  Focusing – keeping on track and finding solutions

¨  Coaching – getting commitment to goals and actions


The Emotionally Intelligent Leader: ROCKHAMPTON October 23 (Brisbane Nov 29-30)

“An excellent presentation... I learned the difference between thoughts and feelings, how to recognise and  control reactions to feelings and walked away with some solid action points” Stephen Agius, Cairns Regional Council

What’s this about? A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, job performance. 

¡  The more positive emotional connection there is in a team, the more people feel friendly and focused

¡  Staff keep an emotional bank balance on leaders. The debit column is disconnection and dissonance

¡  The credit column is connectivity that builds positive relations and promotes more productive performance.

¡  Lack of connectivity costs in terms of de-motivation yet rarely reveals itself on the bottom-line balance sheet

¡  Leading with EI is about realising if you want people to put in a superior performance, you have to connect with their feelings first. 

What will I discover? Condensed from our 2-day coaching clinic, this 1-day fast-track clinic overviews the 7 practices of emotionally Intelligent leaders and takes you through selected tools to cultivate connectivity and more constructive team relationships. Topics we touch on in this seminar help you to…

¨  Master practical tools to manage emotions and use them positively

¨  Take-on the role leaders play as emotional care-takers and amplifiers 

¨  Tackle tough leadership dilemmas in more emotionally intelligent ways

¨  Control emotional hijacks and create a better emotional climate at work

¨  Connect better with the people you lead to inspire and motivate them

¨  Handle defensiveness and other disruptive emotions in self and others

¨  Stock-take your EI leaders skills and set practical goals to lift them

“A very powerful learning opportunity, an excellent day appropriately structured and managed – that opened my eyes to just how important EI is in all aspects of working life.” Justine Lawson – Central Queensland University.

Social Intelligence: EI in TEAMS:  ROCKHAMPTON October 24 (Brisbane Oct 19)

What’s this about? SETI stands for Social and Emotional Team Intelligence and every team could do with more of it.  SETI is the new brain science behind connecting and getting along well with others in teams and research reveals that it may account for as much as 40% of team performance...

¡  Lots of us lack the emotional and social skills needed to form and maintain healthy team relationships

¡  The more positive emotional connection there is in a team, the more people feel friendly and focused

¡  The reverse applies too. Apathy, anger or aggression set off emotional chain-reactions that turn teams toxic

¡  While we naturally work in teams to achieve things we can’t do alone, working well together in them doesn’t come so naturally. We have to learn how to do this.



What will I discover? This 1-day work-out for team members or leaders, takes you through a series of activities based on 10 SETI Dimensions that helps you in a hands-on way to:

¨  Boost your level of social intelligence and emotional awareness

¨  Build positive emotional states like resilience, tolerance and respect

¨  Measure the emotional temperature of your team

¨  Create more cohesion and connectivity in your team

¨  Apply 5 keys of team behaviour – likingness, safety, empathy, support, feedback

¨  Temper the impact of toxic emotions on team climate

¨  Reinforce relationship builders like resonance and rapport


“A valuable course in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me” Francoise Lane - Department of Communities


Read more about EI in Teams in our free FactFile on 10 Dimensions for EI Teams

Register NOW on-line, by email or fax Here’s 5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

CQ 1-2-3 Special Offer**: Multiple event discounts (All fees GST inc)...

Any 1 event $473 (NFP $440)... Attend 2 of these consecutive events, pay only $880 (NFP $825)...

Attend all 3 and pay just $1254 (NFP $1188) **Register by OCTOBER 15**

[Register first, payment on invoice within 14 days & prior to attendance; Venue Travelodge Rockhampton; Lunch, refreshments and comprehensive self-coaching Toolkit provided;  Timing: 8.30 am - 4.30 pm each day]

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Regular Early Fees >21 Days:

2-Day / 1-Day (All GST Inc)

• $770 / $495 per person

• $660 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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